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Tree Branches falling on ATT Telephone and Internet wires

A large tree is falling on the AT&T wires inn our neighborhood, what can we do as it sits on city property? If it falls several homes will be without services and the Santa Ana winds in Los Angeles are soon to be here?

Questions

46

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AT&T INTERNET IS TRASH

My internet has been down completely for 5 Days today. There Customer Service and APP is completely useless. Thee only information from both is there's an outage in my area and will be restored within 24 Hours. Imagine getting the same status update for 5 (Edited per community guidelines) DAY'S...😡

Questions

387

7

WARNING for International PLANS - Any one else deceived by ATT?

Is this a BAIT and SWITCH tactic? Sure feels like it! My daughter is studying abroad and after looking into several phone usage options and plans while she is away, including obtaining a new SIM card from the county she is living or purchasing a local phone there, we decided to purchase ATT intern

Questions

699

3

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Why Will Call Log Not Load

I tried the digital chat auto response, which did not yield the information: [AT&T] : You can get a list of your digital home phone calls using a smartphone, tablet, or computer.  1. Go to (Link)Phone features(Link) 2. Select the Call History tab 3. Do one of the following: &nbs

Questions

87

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iPhone 14 Pro Max Trade In Offer NOT APPLIED

Back in July I completely changed carriers from TMobile to ATT. At the time I signed up, there was a Trade-In Promotion. My husband and I both had the Samsung S21+ 5G phones. We were going to trade in the phones, upgrade to iPhone 14 Pro Max and get an 800 dollar credit applied to our phone lines br

Questions

506

14

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

1K

1

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Closed

How to contact Office of the President?

A year of speaking with agents has not resolved my issue.

Questions

7.6K

26

AT&T has NO Link for people who do not have AT&T

Your site does not have a link for people you have violated, those of us that do not have AT&T yet your crews came into our yards and cut down next door neighbors trees so the AT&T crew could hang one of their wires, and then the AT&T crew left heir mess., tree branches in my yard and in

Questions

72

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CARE CODE: 205.2 [LU003]

I can get in to my email on my iPad, but my desktop PC keeps getting the "Care Code: 205.2 [LU0003]" error. I have reset my password, cleared cache, etc several times in the last few months, but this is getting very tiresome. Can anyone help?

Questions

28

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Yard sprinkler constant leak

I have a constant sprinkler leak after att work for my neighbor at my yard. They gave me risk management number, but the calls are routed to random customer center and they keep on putting/transfer me to the same number. I have been wasting time over the phone and not getting any attention. I am

Questions

18

3

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Beyond frustrated need a supervisor

Last Friday (12/2) I spent well over 2 hours on the phone to switch to the unlimited plans (had an old grandfathered in one) and ordering new phones and porting one line over from Verizon. Seemed like a good deal with the new unlimited plans and $5 a month iPhone 13s I noticed that they switched u

Questions

32

1

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Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

54

0

0

Lying representatives

I cut the cord because my Uverse was going to increase $50 a month due to increases and promotions expireing. I decided to do direct tv streaming and was told when i had a streaming account set up i would keep my $20 internet promotion. They needed a direct tv streaming account number to migrate ac

Questions

28

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ATT Chat Techs LIED!!!

I was having issues with this craptastic BGW210-700 router and I went to the chat to get help. I spoke to three different techs through chat.  Ester, Harrison, and Marshal.  All three of them gave me different information and I was told i was going to get the latest router. Even Harrison

Questions

121

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AT&T Device Unlock

Hello, I have submitted an unlock request, it states that it will take two business days. It has been over two business days, and it is still processing. Current status - IN-PROGRESSWe're reviewing your unlock request now. Please allow two business days for processing.We'll email you soon with a dec

Questions

50

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Number sync device unknown

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

Questions

73

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INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

36

1

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Service suspension

My girlfriend made arrangements to pay her bill, in full, TOMORROW. Like the fine folks you are, you shut her off, TODAY...while her grandchild was being born. Do arrangements mean nothing to your soulless automatons? Someone makes an agreement to pay you when they get paid, and you say YES! And the

Questions

274

44

No internet/tv service for 9 days. Made appointment and tech said no outage.

Our service had been totally out since 12/23/22. Made appointment with tech on 12/24 for first available on 12/30. Tech came and said problem not due to outage - our signal is just too weak. Said another tech would need to be assigned. Customer service called and said we were part of an outage (

Questions

78

2

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Submit a request for AT&T carrier visibility

How do I submit a request for carrier visibility so I can view and select another cellular provider on my iPad Pro 3rd Gen 11' Right now the only option available is AT&T. My iPad is already unlocked.I called at&t at 8003310500, but the cs doesn't know what I am talking about and tell me to go to a

Questions

160

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