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Unable to pay prepaid bill

I have more than enough money on a prepaid debit card but when I try to pay my prepaid bill, it keeps saying my card was declined and I need to contact the bank card, (which is not right). I am able to make other online e purchases with the same card but for some reason can not make this purchase. P

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The data is not working on prepaid card

Hi,I have a prepaid car with AT&T and it was working just fine until a few days ago. I don't have access to my data anymore outside of wifi. I can only do "emergency calls" and I have no internet if I am not connected to the wifi. I tried to turn my phone off and on, and I did everything I could thi

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2K

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ATT Prepaid Charged $90 PLUS TAX for One Line and Never Received $50 Visa Card

I recently decided to change my ATT prepaid service from one plan to another. I've had ATT service for about a year but there have been some issues. What happened was I had just paid my bill for the month of March when I decided to change plans. The transfer system said that I would lose data but it

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674

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If I lost my phone and I need a replacement GoPhone sim card for a iPhone 4, how do I obtain one?

I lost my phone and I need a new GoPhone sim card. I have contacted GoPhone support but no help. What do I need to do/

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336

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Reward Card

I purchased 2 ATT Prepaid Phones  at Walmart which had an ATT $75 reward for each line after 3 monthly payment was made (3-5 days). I purchased the phones on November 10, 2018. Today's date is January 15th, 2019. I have already made 3 payments (Nov 10, 2018;  Dec 9, 2018; Jan 8, 2019).  All of the p

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247

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U-Verse Reward Card

I'm waiting on a $200 reward card, and a $50 reward card; It says processing; Can anyone tell me how long that takes before it ships? And do they ship to billing or service address if they're different? Chat hasn't helped me one bit, it's frustrating to get a generic response every time.

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748

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Where is my rewards card?

I signed up last year because I was lured to AT&T by a $50 rewards card. I've called several times and was promised by each CSR each time. Has anyone reported this to BBB or the Atty Generals Office, or...FCC? I work for DHS and am going to start making some calls today based on not only my experien

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254

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EXPIRED REWARDS CARD

I feel like I have been scammed.  Signed up for Uverse & internet and was told that there were sending me a the rewards card in the mail within 4 weeks.  Never recieved it and now it expired?!?!  And the expiration date was before the 4 weeks.... All I got from the Rewards Center's Superviors was "

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371

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$75 Walmart Gift Card Offer NOT Received after 4 Months

I have had my AT&T PREPAID service activated with the $65 plan w/ AutoPay since November 17th, 2018 when I purchased a AT&T PREPAID phone from Walmart with the stipulation that a $75 Walmart gift card code would be texted to me after 3 months of payments. I have never received notification of this c

Questions

282

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I phone 5 verizon on AT&T. Problems...

I just purchasd an Iphone 5. The iphone was previously with Verizon. While i realize that all Iphone 5 are unlocked, and i should be able to get 4g but not LTE. That's fine with me. I just ordered a Nano simcard because i had a AT&T iphone 4s that used a micro simcard. poped the new card in and i ge

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701

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AT&T Reward Cards Expired!

Hello!I am writing this email for the 2nd time - this time I am saving a copy and a screen shot. I wrote this exact email a few weeks ago and submitted it, now I can't find a single trace of it on the support forums so I am going to try again.    I signed up for U-verse and received my rew

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742

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Can i use other SIM cards

I'm buying an AT-T phone on Ebay. Can i use other SIM cards (O2)? Sorry for my eglish

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4.1K

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CAN'T REDEEM PROMOTIONAL CARD

I received my promotional card from AT&T, registered it online, and can't find the credit anywhere in my account.  Anyone know how this is supposed to work? cj

Questions

620

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Reward Card stops working after one purchase

Hi, I've gotten several reward cards over the past year of my service with AT&T, and I don't think I've once actually been able to use the entire value on the card. I recently received one worth $20, and I used it once for a purchase well under $20. It worked the one time, but it has not worked sinc

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355

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I have $25 in my GoPhone account, got a $25 dollar card for my $45 dollar bill, and it won't work...

Why can't I add a 25 dollar gophone card to my account? I have a 45 dollar plan, but already had 25 in my account. Can I only purchase 45 dollar cards even if I have enough to pay for my bill with my 25 in my account and new 25 dollar card? This is bull if so, and I'm going to switch plans due to th

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417

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LOST SIM CARD! HELP

I lost my sim card and I don't know if AT&T will replace my sim card with the same number.  HELP! by the way, I have a gophone plan.

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553

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will my sim card work in a cricket phone?

If I were to purchase a Cricket phone, would my AT&T sim card work in it? I know AT&T bought Cricket last year...so I figured that may be possible. Is it?

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