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How can I renew a cancelled account?

I bought an AT&T GoPhone 2 years ago for a short period of use. I let the account balance expire and more than 60 days passed without adding to the balance. According to Terms my account was probably cancelled. Can I renew this account using the same device, with or without the same number?

Questions

 • Account & Usage

1.2K

1

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Countless people post nearly identical issues on here and AT&T still pretends to be surprised by it

After only looking over a few pages on this forum, it's immediately apparent that there is a chronic and pervasive issue with AT&T's online and phone ordering system. But regardless who you speak to, whether it's an agent over the phone or an employee at a corporate store, they act completely surpri

Questions

 • Wireless Account

1.3K

1

0

0

How can I reactivate my phone

My phone got cancelled due to non payment because I was having hard time finding a job, so I finally got a job and now I pay all my full balance. Now that it is paid for, my phone is still cancelled. How can reactivate it back to make calls again. I really don't know what to do.

Questions

 • Wireless Account

111

1

0

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Need contacts of AT&T top management - Why my online orders are getting cancelled

I have been trying to order an iPhone online at AT&T website since saturday(Jan 9th). I made 2 orders on saturday. [edited for privacy – please do not post personal information] . The first one was cancelled by (Maryann) a representative without my confirmation Second one was cancelled and the suppo

Questions

 • Apple

341

4

0

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I want to know which collections agency my old debt was sent to

Hi everyone,this is my first post and it comes after hours on the phone with ATT. I hope someone can help...This is the issue:I cancelled my old phone number in 2014 and paid all expenses tied to itI moved to Europe for workI recently came back to the USA and got a new number/accountToday, I mistake

Questions

 • Wireless Billing

221

2

0

0

AT&T killed my account, took my money, gave away my phone number

I have had AT&T ever since I got my first phone – about 45 years. I have lived out of country for the last 10 years. During that time I took great pains to keep my last USA mobile phone number active – it was the contact number for all my family and friends, all financial institutions, credit cards,

Questions

 • More AT&T PREPAID Discussions

411

5

0

Order Cancelled for no apparent reason

I placed an over-the-phone order for the iPhone 6   128GB but never received it. A week went by and I received no email notifying my of why it was taking me so long to get phone. I logged into my account only to find order was "Cancelled." Called AT&T customer support and representative couldn't tel

Questions

 • Apple

512

2

0

Cancelled phone service question. Please help!!!

I lost my job about three months ago and have been on a job hunt since. I had arranged a payment plan with AT&T over the phone after missing two monthly payments, but somehow they messed it up and it didn’t register or something. I never got the confirmation email like I usually do but I didn’t thin

Questions

 • Wireless Account

263

2

0

0

warranty problems

My Samsung S5 active phone was estimated about 5 months old and the screen stopped working, Samsung sent me what was supposed to be a new phone and I sent mine back. 2 Months later I get a letter stating the screen was cracked it is not warranty and I will be billed $599.95 for the new phone I recei

Questions

 • Samsung

512

7

0

0

Not able to make phone calls

We live in the Shreveport, La area and cannot make phone calls. It cancels the call as soon as you call. Please advise asap.

Questions

 • Network Coverage

154

1

0

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myAT&T App shows my home landline acct "cancelled"?

I logged into myAT&T app tonight on a different phone after downloading the app to it. After looking around for "what's new", I noticed when I brought up my home landline account (the original account for everything) it showed this message: "Your account ************* was cancelled." I'm not sur

Questions

 • AT&T Phone Account

257

3

0

0

Services cancelled in error (6 cell lines, uverse and internet all cancelled)!! ATT TERRIBLE

I have been with ATT a long time and have always paid my bills on time.  I got divorced and  after shelling out a lot of money to mean lawyers I was having trouble making that months payment.I  called and made a payment arrangement for May 15, but on April 15 my account was suspended for a week even

Questions

 • AT&T Internet Account

108

1

0

0

How to restore cancelled wireless account

Looking for help as it is after hours to call in. My wireless account was suspended, and then cancelled. I have payed the full amount that was due but now I am curious as to how to get my phone service again. Please help.

Questions

 • Wireless Account

605

0

0

0

Why does ATT say that they've cancelled my service, but then continue to charge and bill me?

ATT promised us a 1 year promotional rate of $19.95, then they started charging us $41 a month before a year has passed.  We called them multiple times and they said that they would change the rate. This went on for months ( with hours upon hours spent on the phone) and they never did what they said

Questions

 • U-verse TV Account

432

1

0

0

iPhone 7 Plus order cancelled

My highly awaited iPhone 7 plus order is cancelled by AT&T after 1 day of accepting order. I had placed order on 9th Sept and supposed to receive order on 16th Sept. I need this phone before 6th Oct as I am travelling to UK for 1 month after that. Now if I place new order in store, I will get phone

Questions

 • Apple

562

3

0

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Reinstating my cancelled account

I've been travelling for the last couple months and hadn't paid my prepaid account. As a result it got cancelled and I can no longer log into my account. I'm heading back to the states in a couple of days and want to reactivate my account before I get there.  I'm wondering whether it is possible for

Questions

 • Wireless Account

353

1

0

0

How do I get somebody to unsuspend my DSL service

U-verse seems to be holding my email hostage. They disconnected me after i cancelled my U-verse order becasue they did not offer self install in my area. Now No one can seem to re instate our internet service. it has been 5 -days and hours on the phone. I don't owe any money and we do not want to sw

Questions

 • AT&T Internet Account

400

2

0

0

Insane phone bill

So, I’m a college student and I have my own line. I have an Iphone 7 plus that I got in Sept. 2017, which I am currently still paying installments on. I have a pretty basic plan - (unlimited talk and text plus 6 GB of data). The problem is I was working a seasonal position but recently was given a t

Questions

 • Wireless Billing

265

5

0

0

Order cancelled with no explanation

I spent 2 hours online with a chat specialist placing an order to switch 4 phone lines over from Verizon, and I was purchasing 2 new phones. My phones did not show up, so I looked up the order status. The status said Cancelled. I went online to a chat specialist. After going back and forth for a whi

Questions

 • Wireless Account

4.1K

5

0

why was my order cancelled due to being unable to verify my information?

went through with placing an order for a refurbished iphone 5. wanted to start a new plan. put in all required information and everything went through just fine! 5 mins later i get an email saying my information couldnt be verified and that my order was canceled? HELP ME! why is this doing this onli

Questions

 • Wireless Account

1K

2

0

0

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