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absolutely disgusting customer service

I have reached out to the 800-331-0500 phone number that is required to cancel cellular service for an apple watch. I spoke to a gentleman Nick who appeared helpful by informing me that I only activated the the service less than a week ago so I would entitled to cancel without penalty. He referred m

Questions

 • Wireless Account

151

2

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How Do I Cancel My GoPhone Account?

Hi, I no longer need my GoPhone, how do I cancel and deactivate my account to ensure that I don't get billed any more? Thanks, Jessica

Questions

 • More AT&T PREPAID Discussions

7.1K

5

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Hurricane Harvey Cancelled Services turn over to collections

My house was flooded during hurricane harvey which caused me to cancel services and move to an area that didnt offer the current package i had with AT&T. I keep receiving calls from credit collections saying i owe ATT $600 in cancellation fees, Before i even cancelled i spoke to the rep and she stat

Questions

 • AT&T Fiber Account

163

0

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Need contacts of AT&T top management - Why my online orders are getting cancelled

I have been trying to order an iPhone online at AT&T website since saturday(Jan 9th). I made 2 orders on saturday. [edited for privacy – please do not post personal information] . The first one was cancelled by (Maryann) a representative without my confirmation Second one was cancelled and the suppo

Questions

 • Apple

325

4

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Buyer Beware

My experience with AT&T had been uneventful until recently.  My family plan had five phones on it.  I'll call them phone 1, phone 2, phone, 3, and phone 4, and phone 5 respectively.  We have experienced problems with our phones when AT&T updates their software from time to time.  So, last February,

Questions

 • Wireless Account

486

2

0

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AT&T Order Gone WRONG

I ordered DSL service from AT&T online. AT&T sent me a confirmation letter along with two letters in the mail confirming my service activation date, account number and details about my new internet service. When I got the router I waited till the activation date which was August 19th to plug the rou

Questions

 • AT&T Internet Account

273

1

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Cancellation of Order Due to No Service In Area

Hello Forum,  I went through the process of ordering the internet service for my location online with the assistance of a customer service chat rep. Billy assured me that service was provided at my location and we went through all the steps including confirmation and temporary order number. Two hour

Questions

 • AT&T Internet Account

268

1

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Keeping @swbell.net Email Account and (5) Subaccounts after Uverse Internet Cancellation

To Summarize my situation: I am a current Uverse internet customer I have 1 main and 5 subaccounts with @swbell.net   All 6 accounts are accessible through the att/Yahoo mail page.  For email setup, my POP/SMTP servers are inbound.att.net and outbound.att.net. I plan to cancel my Uv

Questions

 • AT&T Internet Email & Security

1.8K

7

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Accepted Solution

Official Solution

Does cancelling my prepaid Autopay mean my service is cancelled?

I have been in the US for a year so using a ATT prepaid service, paying monthly with autopay. I am returning to the UK this month so need my phone plan to be cancelled. I have cancelled autopay on my account, does this mean that my plan will end next month or do I need to take any more action? Thank

Questions

 • Account & Usage

3.3K

1

0

0

Accepted Solution

Official Solution

Can I stop my auto-pay plan if i don't remember my phone number?

Hi,I'm out of the country now and didn't cancel my AT&T auto-pay plan before I left. I know it sounds ridiculous but i really don't remember my AT&T number since i bought the number just for temporary use. Now it gives me trouble that it charges me every month and I don't know how to cancel it. I co

Questions

 • Plans & Features

451

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