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I was charged/billed for months after cancelling my service.

I went into an AT&T location on August 2017 to terminate my service with AT&T. I asked the service representative to bill me for any fees and remaining balance I had at the time and to cancel service. The representative billed me and I paid and he said that was all I needed to do. I should not have

Questions

 • Wireless Billing

182

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Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por

Questions

 • Wireless Account

807

2

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Customer service lies when trying to discontinue internet service

Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).Retention lied, said IF they could provide service to my new address and didn't transfer the service, then I would be charged a cancellation fee! Then,

Questions

 • AT&T Internet Account

237

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Are customer service representatives allowed to LIE to push sales??

There is a promotion being advertised stating that when you subscribe to Direct TV or U-verse as a new customer, you are eligible for an iphone 7 Buy One, Get One. The advertisement is misleading because it does NOT CLEARLY state that you ALSO need to add 2 new wireless lines to be eligible for this

Questions

 • U-verse TV Equipment

159

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AT&T Uverse & DirecTV

We agreed to switch AT&T Uverse TV to DirecTV Choice program (but maintain landline + internet) in order to lower monthly bill.During the negotiation with AT&T cancellation dept on March 11, it was conveyed to us that there will be a single bill form AT&T at a set amount, no sport package, no activ

Questions

 • U-verse TV Account

248

1

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Buyer Beware

My experience with AT&T had been uneventful until recently.  My family plan had five phones on it.  I'll call them phone 1, phone 2, phone, 3, and phone 4, and phone 5 respectively.  We have experienced problems with our phones when AT&T updates their software from time to time.  So, last February,

Questions

 • Wireless Account

492

2

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AT&T will stick a late fee and a restoral fee, even if the billing error is their fault

I've set my service for deletion next month. Past couple of months since last year, AT&T posts incorrect charges on my account. I have had to call them every month to delete wrong charges. Each month I stay on phone for more than an hour. Today it topped nearly 2 hours. And if I don't call them to r

Questions

 • Wireless Account

604

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Closed

Customer Complaint: Unsatisfied Customer

Customer Complaint: Unsatisfied CustomerVery unhappy and just cancelled my service but would be happy to come back under the right circumstances.   I ordered your service around the first week of February because AT&T Fiber just moved into my area.  It was a fantastic first experience with a very kn

Questions

 • AT&T Fiber Installation

2.6K

7

Why does AT&T only cater to new customers and constantly raise the rates for loyal customers?

I have been an AT&T Uverse Internet and T.V customer for multiple years. I am seeing quite the trend that existing customers do not receive the same perks and are not treated the same as new customers. My Uverse bill was very reasonable for the past 12 months and then I log on a few days ago and my

Questions

 • U-verse TV Account

201

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Cancellation of Order Due to No Service In Area

Hello Forum,  I went through the process of ordering the internet service for my location online with the assistance of a customer service chat rep. Billy assured me that service was provided at my location and we went through all the steps including confirmation and temporary order number. Two hour

Questions

 • AT&T Internet Account

273

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