Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (50)

Relevance
AT&T Order Gone WRONG

I ordered DSL service from AT&T online. AT&T sent me a confirmation letter along with two letters in the mail confirming my service activation date, account number and details about my new internet service. When I got the router I waited till the activation date which was August 19th to plug the rou

Questions

 • AT&T Internet Account

275

1

0

0

Cancel prepaid sim card from Europe

Hi!I would like to cancel the prepaid subscription I bought in the US since I'm not there anymore. Back in Europe I cannot get the 8-digit-one-time PIN to log in and block the payment. Are there other ways to cancel the subscription? Thanks

Questions

 • More AT&T PREPAID Discussions

98

1

0

0

Has Anyone Else Experienced a Nightmare when Trying to Cancel Uverse?

I'm absolutely livid with At&T and after seeing so many positive reviews, I just have to ask if anyone else has gone through what we have. We had Uverse at our old apartment, and when we moved, we tried to cancel, and 3 months later, we are still trying to get it settled. We called to cancel, which

Questions

 • AT&T Internet Account

428

4

0

absolutely disgusting customer service

I have reached out to the 800-331-0500 phone number that is required to cancel cellular service for an apple watch. I spoke to a gentleman Nick who appeared helpful by informing me that I only activated the the service less than a week ago so I would entitled to cancel without penalty. He referred m

Questions

 • Wireless Account

159

2

0

0

Cancel autopay for my 2 numbers

I have called AT&T global care at ‭+1 (314) 925-6925‬ and tried to cancel my prepaid plans. My plans have not been renewed yet, but the auto-payment already has taken place. Please help! I can’t login to my prepaid account.

Questions

 • Account & Usage

77

1

0

0

Can't Get Internet Installed Until Pre-Existing Line is Canceled

Hi - first of all, I'm an AT&T employee. I'm moving and called to set up my AT&T fiber internet at the new address. I was informed that a pre-existing line is already open at the new property, so I wouldn't be able to install my internet until that line is closed. The problem is that the previous te

Questions

 • AT&T Internet Installation

117

1

0

0

AutoPay Cancellations & Refund

My prepaid plan was supposed to renew tonight (6/27) but I cancelled the autopay last night as I’ll be abroad for next two months. However I still got charged for this coming month. I demand a prompt full refund.How do I request a refund? I called 611 but refund request wasn’t an option and it doesn

Questions

 • Account & Usage

375

1

0

0

Moving

Is has any one done a move or cancellation of services with uninstalling equipment?  I am currently military and am on the way out; we are transitioning for a year to a location that is not covered by Digital Life.  We would like to keep our equipment so that we can use the service again at a final

Questions

 • Other

437

2

0

Customer Service Suggestion

ATT customer for 10 years....used to love it and was an extremely satisfied customer. Seems like no one has the same training as the next person, no two people provide same information, solution suggestions are few and far between, and contact information is even challenging to access. I'm using thi

Questions

 • U-verse TV Account

263

4

0

0

GoPhone Expiration && Cancelation

Hi, I live in Brazil and come to US a few times a year, because of my work. Everytime I come I have to buy a new sim and activate a new gophone $45 plan, to get the 3Gb data allowance; Most of the times, I stay one week or less, and I only buy that plan because the international roaming charges for

Questions

 • More AT&T PREPAID Discussions

209

5

0

0

Why I'm cancelling my U-verse service

I'm in a new housing development and was stuck without any alternative for Internet access.  Now that Comcast is available, I'm going to give them a try.  If their service is anything like what I had in Washington, DC, then I will be very happy with it.  However, I wanted to state here, since AT&T d

Questions

 • U-verse TV Account

303

1

0

0

Corporate monster who cares ZERO about cusotmers?

Review should be a NEGATIVE 100. This has become the most horrific company I've ever had to deal with. They're nothing but a corporate monster that really doesn't care about customers. We've had Direct TV and Internet from them for years. The end of January our Internet went out, a tech came out and

Questions

 • AT&T Internet Installation

236

2

0

0

Shared Upgrade Question

I have been getting many different answers and I wanted a final clarification before I did anything. I'll put this in terms of Phone A and B Phone A is a smartphone on the ATT Next 18 installment plan. It's not eligibile for an upgrade until September and has not been paid off. Phone B is a basic ph

Questions

 • Phone & Device Upgrades

616

1

0

0

AT&T Wireless S u c k s - large corporate nonsense

Long time AT&T customer since the launch of the iphone. Paid around $2 0 0 a month for all these years (12 years of service!)Just cancelled service from AT&T on Nov 18, 2019.At&T tells me they have changed their policy and do not allow pro-rating of bills. So now having to pay from Nov 18-Dec 1 when

Questions

 • Wireless Billing

115

3

0

0

Hurricane Harvey Cancelled Services turn over to collections

My house was flooded during hurricane harvey which caused me to cancel services and move to an area that didnt offer the current package i had with AT&T. I keep receiving calls from credit collections saying i owe ATT $600 in cancellation fees, Before i even cancelled i spoke to the rep and she stat

Questions

 • AT&T Fiber Account

171

0

0

0

Closed

Help with cancelling DSL service

I need help with cancelling my DSL-only service.  I cancelled my service at the beginning of June 2015 due to a move and paid all funds due on July 21, 2015.  (I used my own modem/router and am not subject to any early termination fees.) After numerous phone calls to customer service/final accounts

Questions

 • AT&T Internet Account

287

4

0

Still billing after cancelled service & router returned, keep getting statement, email, late fee

I am ATT customer for over 20 years and still using wireless service. I had cancelled my U-Verse internet service on March 1, 2017 and returned the router (was told to return within 10 days after cancelling service).  AT&T is still billing me.  I called 3 times (almost every 2-3 weeks) to check on t

Questions

 • AT&T Internet Account

2.3K

13

0

0

Pre-ordered Phone sucessfully cancelled, but order is showing as "In Progress"

Ok so I pre-ordered the new Galaxy S10+ in a certain color. After seeing that color on display in a company store, I decided to change my mind. After talking with ATT on the phone, I was informed that all I would need to do is press the cancel button, wait about an hour, and then I would be able to

Questions

 • Phone & Device Upgrades

321

1

0

0

Order Canceled

Hello.  I placed an order on Friday, December 30 for new cell phones.  Today, I received an email stating my order was canceled due to inability to confirm my identity.  I would like to re-instate the order, which is not available in store.  Please, is there someone who can assist me with this?  Tha

Questions

 • Wireless Account

449

8

0

0

Deceptive and fraudulent pricing on new customer orders

I placed an order for new service online, internet and direct TV, $65 a month, rewards card of $150 to been given after 30 days. I spent along time online to order this package and chatting with Rep Audrey, she was fixing the order because the rewards card offer wasn't showing,. I completed the orde

Questions

 • AT&T Internet Plans

286

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.