Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (50)

Relevance
Customer service lies when trying to discontinue internet service

Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).Retention lied, said IF they could provide service to my new address and didn't transfer the service, then I would be charged a cancellation fee! Then,

Questions

 • AT&T Internet Account

195

0

0

0

Closed

Customer Complaint: Unsatisfied Customer

Customer Complaint: Unsatisfied CustomerVery unhappy and just cancelled my service but would be happy to come back under the right circumstances.   I ordered your service around the first week of February because AT&T Fiber just moved into my area.  It was a fantastic first experience with a very kn

Questions

 • AT&T Fiber Installation

2.5K

7

Cancel autopay for my 2 numbers

I have called AT&T global care at ‭+1 (314) 925-6925‬ and tried to cancel my prepaid plans. My plans have not been renewed yet, but the auto-payment already has taken place. Please help! I can’t login to my prepaid account.

Questions

 • Account & Usage

69

1

0

0

Are customer service representatives allowed to LIE to push sales??

There is a promotion being advertised stating that when you subscribe to Direct TV or U-verse as a new customer, you are eligible for an iphone 7 Buy One, Get One. The advertisement is misleading because it does NOT CLEARLY state that you ALSO need to add 2 new wireless lines to be eligible for this

Questions

 • U-verse TV Equipment

156

0

0

0

Cancelled service, lied to about prorated charges and being held for full bill and now late fees

As the title says, I Cancelled my ATT service over a month ago and the representative 7 days into my billing cycle. I have been an ATT Cellular member for a *very* long time, part of the grandfathered unlimited data plan. I have been on autopay for just as long. Recently switching to Project Fi to s

Questions

 • Wireless Account

838

5

0

0

Cancelling UverseTV after Rate Hike - then att to increase Internet Price? - Won't Escalate My Call

I have UVerse TV and Internet.[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time] It took me 3 minutes to finally get them to escalate my call after

Questions

 • U-verse TV Account

298

14

0

0

I want to cancel my service but can't reach customer service!!

Hi,I've been trying to reach AT&T Digital Life customer service since the past week without luck. We moved out of the house and I wanted to cancel my service. I called several times but was on hold for 45 minutes, 4 hours, 30 minutes, etc. before hanging up. Is there an alternate way (email, fax, sn

Questions

 • Other

354

4

0

0

Billed after account cancellation

Hi,I canceled my account on August through online chat , the online agent said everything is being taking care of, but when i came back from my trip, i was billed for August  , September, and October as well.I understand that I have to pay for August and September as a final bill but WHY October ?My

Questions

 • AT&T Internet Account

465

3

0

0

Credit back onto account for expired Promotion Card

I traded in my iPhone 4s (in great condition) for a $200 Promotion Card that expired not even one year after the trade-in. I can tell from browsing the forums that MANY of us were unaware of the expiration date. Just wanted to know, did anyone actually have a success story and receive credit back on

Questions

 • Wireless Account

703

5

0

0

Has Anyone Else Experienced a Nightmare when Trying to Cancel Uverse?

I'm absolutely livid with At&T and after seeing so many positive reviews, I just have to ask if anyone else has gone through what we have. We had Uverse at our old apartment, and when we moved, we tried to cancel, and 3 months later, we are still trying to get it settled. We called to cancel, which

Questions

 • AT&T Internet Account

390

4

0

Shared Upgrade Question

I have been getting many different answers and I wanted a final clarification before I did anything. I'll put this in terms of Phone A and B Phone A is a smartphone on the ATT Next 18 installment plan. It's not eligibile for an upgrade until September and has not been paid off. Phone B is a basic ph

Questions

 • Phone & Device Upgrades

605

1

0

0

Valued Customer? The Importance of Customer Retention

I just wanted to spend some time sharing with the community my recent experience with AT&T's Customer Service. A couple days ago I realized I was being charged $238 for 12 MB of international data roaming services. It happened I had turned my phone on for a few minutes to text my sister and make sur

Questions

 • Wireless Account

667

2

0

0

Order Canceled

Hello.  I placed an order on Friday, December 30 for new cell phones.  Today, I received an email stating my order was canceled due to inability to confirm my identity.  I would like to re-instate the order, which is not available in store.  Please, is there someone who can assist me with this?  Tha

Questions

 • Wireless Account

428

8

0

0

AutoPay Cancellations & Refund

My prepaid plan was supposed to renew tonight (6/27) but I cancelled the autopay last night as I’ll be abroad for next two months. However I still got charged for this coming month. I demand a prompt full refund.How do I request a refund? I called 611 but refund request wasn’t an option and it doesn

Questions

 • Account & Usage

282

1

0

0

GoPhone Expiration && Cancelation

Hi, I live in Brazil and come to US a few times a year, because of my work. Everytime I come I have to buy a new sim and activate a new gophone $45 plan, to get the 3Gb data allowance; Most of the times, I stay one week or less, and I only buy that plan because the international roaming charges for

Questions

 • More AT&T PREPAID Discussions

200

5

0

0

Customer Service Suggestion

ATT customer for 10 years....used to love it and was an extremely satisfied customer. Seems like no one has the same training as the next person, no two people provide same information, solution suggestions are few and far between, and contact information is even challenging to access. I'm using thi

Questions

 • U-verse TV Account

253

4

0

0

Cancel service

I signed up about year from last August.  In August my rate doubled, so I called to see if if I could get it reduced.  They reduced it 30 bucks or so but of course, extended my contract for another year.  Now I am having trouble with getting email from my own domains on my ATT network.  It works fin

Questions

 • U-verse TV Account

656

3

0

0

I was charged/billed for months after cancelling my service.

I went into an AT&T location on August 2017 to terminate my service with AT&T. I asked the service representative to bill me for any fees and remaining balance I had at the time and to cancel service. The representative billed me and I paid and he said that was all I needed to do. I should not have

Questions

 • Wireless Billing

162

0

0

0

New Service Scams

If you are here to help, tell me this, how do we get copies of our sales calls? I've called 4 times into customer services this evening and still at the same place I started. Nowhere. I recently moved and signed up for new Uverse services as well as switching over my wireless to ATT. I did not expec

Questions

 • Wireless Billing

350

5

0

0

Pre-ordered Phone sucessfully cancelled, but order is showing as "In Progress"

Ok so I pre-ordered the new Galaxy S10+ in a certain color. After seeing that color on display in a company store, I decided to change my mind. After talking with ATT on the phone, I was informed that all I would need to do is press the cancel button, wait about an hour, and then I would be able to

Questions

 • Phone & Device Upgrades

314

1

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.