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Cancel prepaid sim card from Europe

Hi!I would like to cancel the prepaid subscription I bought in the US since I'm not there anymore. Back in Europe I cannot get the 8-digit-one-time PIN to log in and block the payment. Are there other ways to cancel the subscription? Thanks

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Can't Get Internet Installed Until Pre-Existing Line is Canceled

Hi - first of all, I'm an AT&T employee. I'm moving and called to set up my AT&T fiber internet at the new address. I was informed that a pre-existing line is already open at the new property, so I wouldn't be able to install my internet until that line is closed. The problem is that the previous te

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132

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GoPhone Expiration && Cancelation

Hi, I live in Brazil and come to US a few times a year, because of my work. Everytime I come I have to buy a new sim and activate a new gophone $45 plan, to get the 3Gb data allowance; Most of the times, I stay one week or less, and I only buy that plan because the international roaming charges for

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218

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Cancel autopay for my 2 numbers

I have called AT&T global care at ‭+1 (314) 925-6925‬ and tried to cancel my prepaid plans. My plans have not been renewed yet, but the auto-payment already has taken place. Please help! I can’t login to my prepaid account.

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Customer Service Suggestion

ATT customer for 10 years....used to love it and was an extremely satisfied customer. Seems like no one has the same training as the next person, no two people provide same information, solution suggestions are few and far between, and contact information is even challenging to access. I'm using thi

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280

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Has Anyone Else Experienced a Nightmare when Trying to Cancel Uverse?

I'm absolutely livid with At&T and after seeing so many positive reviews, I just have to ask if anyone else has gone through what we have. We had Uverse at our old apartment, and when we moved, we tried to cancel, and 3 months later, we are still trying to get it settled. We called to cancel, which

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493

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Why I'm cancelling my U-verse service

I'm in a new housing development and was stuck without any alternative for Internet access.  Now that Comcast is available, I'm going to give them a try.  If their service is anything like what I had in Washington, DC, then I will be very happy with it.  However, I wanted to state here, since AT&T d

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316

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AutoPay Cancellations & Refund

My prepaid plan was supposed to renew tonight (6/27) but I cancelled the autopay last night as I’ll be abroad for next two months. However I still got charged for this coming month. I demand a prompt full refund.How do I request a refund? I called 611 but refund request wasn’t an option and it doesn

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absolutely disgusting customer service

I have reached out to the 800-331-0500 phone number that is required to cancel cellular service for an apple watch. I spoke to a gentleman Nick who appeared helpful by informing me that I only activated the the service less than a week ago so I would entitled to cancel without penalty. He referred m

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Shared Upgrade Question

I have been getting many different answers and I wanted a final clarification before I did anything. I'll put this in terms of Phone A and B Phone A is a smartphone on the ATT Next 18 installment plan. It's not eligibile for an upgrade until September and has not been paid off. Phone B is a basic ph

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632

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Pre-ordered Phone sucessfully cancelled, but order is showing as "In Progress"

Ok so I pre-ordered the new Galaxy S10+ in a certain color. After seeing that color on display in a company store, I decided to change my mind. After talking with ATT on the phone, I was informed that all I would need to do is press the cancel button, wait about an hour, and then I would be able to

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336

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Hurricane Harvey Cancelled Services turn over to collections

My house was flooded during hurricane harvey which caused me to cancel services and move to an area that didnt offer the current package i had with AT&T. I keep receiving calls from credit collections saying i owe ATT $600 in cancellation fees, Before i even cancelled i spoke to the rep and she stat

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Help with cancelling DSL service

I need help with cancelling my DSL-only service.  I cancelled my service at the beginning of June 2015 due to a move and paid all funds due on July 21, 2015.  (I used my own modem/router and am not subject to any early termination fees.) After numerous phone calls to customer service/final accounts

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308

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AT&T Wireless S u c k s - large corporate nonsense

Long time AT&T customer since the launch of the iphone. Paid around $2 0 0 a month for all these years (12 years of service!)Just cancelled service from AT&T on Nov 18, 2019.At&T tells me they have changed their policy and do not allow pro-rating of bills. So now having to pay from Nov 18-Dec 1 when

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Corporate monster who cares ZERO about cusotmers?

Review should be a NEGATIVE 100. This has become the most horrific company I've ever had to deal with. They're nothing but a corporate monster that really doesn't care about customers. We've had Direct TV and Internet from them for years. The end of January our Internet went out, a tech came out and

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Still billing after cancelled service & router returned, keep getting statement, email, late fee

I am ATT customer for over 20 years and still using wireless service. I had cancelled my U-Verse internet service on March 1, 2017 and returned the router (was told to return within 10 days after cancelling service).  AT&T is still billing me.  I called 3 times (almost every 2-3 weeks) to check on t

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I was charged/billed for months after cancelling my service.

I went into an AT&T location on August 2017 to terminate my service with AT&T. I asked the service representative to bill me for any fees and remaining balance I had at the time and to cancel service. The representative billed me and I paid and he said that was all I needed to do. I should not have

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Order Canceled

Hello.  I placed an order on Friday, December 30 for new cell phones.  Today, I received an email stating my order was canceled due to inability to confirm my identity.  I would like to re-instate the order, which is not available in store.  Please, is there someone who can assist me with this?  Tha

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Deceptive and fraudulent pricing on new customer orders

I placed an order for new service online, internet and direct TV, $65 a month, rewards card of $150 to been given after 30 days. I spent along time online to order this package and chatting with Rep Audrey, she was fixing the order because the rewards card offer wasn't showing,. I completed the orde

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295

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Customer service lies when trying to discontinue internet service

Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).Retention lied, said IF they could provide service to my new address and didn't transfer the service, then I would be charged a cancellation fee! Then,

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