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Can I stop my auto-pay plan if i don't remember my phone number?

Hi,I'm out of the country now and didn't cancel my AT&T auto-pay plan before I left. I know it sounds ridiculous but i really don't remember my AT&T number since i bought the number just for temporary use. Now it gives me trouble that it charges me every month and I don't know how to cancel it. I co

Questions

 • Plans & Features

461

1

0

0

Accepted Solution

Official Solution

Does cancelling my prepaid Autopay mean my service is cancelled?

I have been in the US for a year so using a ATT prepaid service, paying monthly with autopay. I am returning to the UK this month so need my phone plan to be cancelled. I have cancelled autopay on my account, does this mean that my plan will end next month or do I need to take any more action? Thank

Questions

 • Account & Usage

3.4K

1

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Billed after account cancellation

Hi,I canceled my account on August through online chat , the online agent said everything is being taking care of, but when i came back from my trip, i was billed for August  , September, and October as well.I understand that I have to pay for August and September as a final bill but WHY October ?My

Questions

 • AT&T Internet Account

473

3

0

0

New Service Scams

If you are here to help, tell me this, how do we get copies of our sales calls? I've called 4 times into customer services this evening and still at the same place I started. Nowhere. I recently moved and signed up for new Uverse services as well as switching over my wireless to ATT. I did not expec

Questions

 • Wireless Billing

365

5

0

0

Cancelled service, lied to about prorated charges and being held for full bill and now late fees

As the title says, I Cancelled my ATT service over a month ago and the representative 7 days into my billing cycle. I have been an ATT Cellular member for a *very* long time, part of the grandfathered unlimited data plan. I have been on autopay for just as long. Recently switching to Project Fi to s

Questions

 • Wireless Account

858

5

0

0

How do you cancel Uverse installation you no longer want??

I have had AT&T wireless for years and decided I wanted U-verse bundled. I called about a week ago to see what kind of deal I could get. After being on the phone with the sales guy for about an hour, I was promised all this stuff at a great rate. We scheduled the installation appt. and I asked for a

Questions

 • U-verse TV Account

3.3K

6

0

Account Credit and Installment payments

I recently cancelled my service and traded my phone in and got a $300 credit on my account. I was hoping to use that credit to pay off some of the remaining installments and I’ll pay the difference out of pocket. I’m unsure on how to go about doing this

Questions

 • Wireless Billing

162

2

0

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Valued Customer? The Importance of Customer Retention

I just wanted to spend some time sharing with the community my recent experience with AT&T's Customer Service. A couple days ago I realized I was being charged $238 for 12 MB of international data roaming services. It happened I had turned my phone on for a few minutes to text my sister and make sur

Questions

 • Wireless Account

679

2

0

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I want to cancel my service but can't reach customer service!!

Hi,I've been trying to reach AT&T Digital Life customer service since the past week without luck. We moved out of the house and I wanted to cancel my service. I called several times but was on hold for 45 minutes, 4 hours, 30 minutes, etc. before hanging up. Is there an alternate way (email, fax, sn

Questions

 • Other

364

4

0

0

Cancelling UverseTV after Rate Hike - then att to increase Internet Price? - Won't Escalate My Call

I have UVerse TV and Internet.[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time] It took me 3 minutes to finally get them to escalate my call after

Questions

 • U-verse TV Account

322

14

0

0

Need contacts of AT&T top management - Why my online orders are getting cancelled

I have been trying to order an iPhone online at AT&T website since saturday(Jan 9th). I made 2 orders on saturday. [edited for privacy – please do not post personal information] . The first one was cancelled by (Maryann) a representative without my confirmation Second one was cancelled and the suppo

Questions

 • Apple

330

4

0

0

Bills wont stop after cancellation.

Hello. Since April 2014, I've call AT&T about an issue about my wireless internet and I thought to ask if there were any promotion going on with the internet. The lady said that the were a promotion with the internet but its bundle with a home phone. I told her that I'll just stick with just the wir

Questions

 • AT&T Internet Account

347

1

0

0

Your agent terminate our numbers by mistake

This happened yesterday (June 14). the story is I was trying to prepare to cancel all  our 5 numbers in the postpaid family plan in the end of this bill cycle, which is on June 28. But when the agent did it , he immediately terminated it. Not as I asked for. We , 5 people, have no phone service. I h

Questions

 • Wireless Account

177

6

0

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Credit back onto account for expired Promotion Card

I traded in my iPhone 4s (in great condition) for a $200 Promotion Card that expired not even one year after the trade-in. I can tell from browsing the forums that MANY of us were unaware of the expiration date. Just wanted to know, did anyone actually have a success story and receive credit back on

Questions

 • Wireless Account

725

5

0

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When a Week Destroys Over 10 Years

All it takes is one.  That's a tried an true statement, good or bad.  That being said, all it has taken is one TERRIBLE experience in customer service for one issue to have me jumping ship after all these years as an AT&T customer.  I have been with them through all their transitions, from AT&T to C

Questions

 • Wireless Account

153

1

0

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Cancel service

I signed up about year from last August.  In August my rate doubled, so I called to see if if I could get it reduced.  They reduced it 30 bucks or so but of course, extended my contract for another year.  Now I am having trouble with getting email from my own domains on my ATT network.  It works fin

Questions

 • U-verse TV Account

671

3

0

0

No help from ATT Customer Service Uverse TV and Internet.

I have been  a ATT customer for  over a year  now.  Going on 2 years.   When I signed up I ordered the Fiber Service.  The installer came out and was like  well I have  bad  news  you cant have Fiber  at your address.  He said I  will have to install a different package . I agreed  because at the ti

Questions

 • U-verse TV Account

1.5K

1

0

0

How Do I Cancel My GoPhone Account?

Hi, I no longer need my GoPhone, how do I cancel and deactivate my account to ensure that I don't get billed any more? Thanks, Jessica

Questions

 • More AT&T PREPAID Discussions

7.3K

5

0

0

asked to cancel the service but is charged an extra month fee

Ticket number 4060728610AMy internet service contract expired June 23 and I called before hand to schedule a cancellation.Then I got service from another internet service provider and believe ATT can handle this correctly. However, I never receive a notification on how to return the device, and I ca

Questions

 • AT&T Internet Account

169

2

0

0

Keeping @swbell.net Email Account and (5) Subaccounts after Uverse Internet Cancellation

To Summarize my situation: I am a current Uverse internet customer I have 1 main and 5 subaccounts with @swbell.net   All 6 accounts are accessible through the att/Yahoo mail page.  For email setup, my POP/SMTP servers are inbound.att.net and outbound.att.net. I plan to cancel my Uv

Questions

 • AT&T Internet Security

1.9K

7

0

0

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