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Help with cancelling DSL service

I need help with cancelling my DSL-only service.  I cancelled my service at the beginning of June 2015 due to a move and paid all funds due on July 21, 2015.  (I used my own modem/router and am not subject to any early termination fees.) After numerous phone calls to customer service/final accounts

Questions

 • AT&T Internet Account

255

4

0

0

Bills wont stop after cancellation.

Hello. Since April 2014, I've call AT&T about an issue about my wireless internet and I thought to ask if there were any promotion going on with the internet. The lady said that the were a promotion with the internet but its bundle with a home phone. I told her that I'll just stick with just the wir

Questions

 • AT&T Internet Account

338

1

0

0

AT&T will stick a late fee and a restoral fee, even if the billing error is their fault

I've set my service for deletion next month. Past couple of months since last year, AT&T posts incorrect charges on my account. I have had to call them every month to delete wrong charges. Each month I stay on phone for more than an hour. Today it topped nearly 2 hours. And if I don't call them to r

Questions

 • Wireless Account

597

1

0

0

Deceptive and fraudulent pricing on new customer orders

I placed an order for new service online, internet and direct TV, $65 a month, rewards card of $150 to been given after 30 days. I spent along time online to order this package and chatting with Rep Audrey, she was fixing the order because the rewards card offer wasn't showing,. I completed the orde

Questions

 • AT&T Internet Plans

275

2

0

No help from ATT Customer Service Uverse TV and Internet.

I have been  a ATT customer for  over a year  now.  Going on 2 years.   When I signed up I ordered the Fiber Service.  The installer came out and was like  well I have  bad  news  you cant have Fiber  at your address.  He said I  will have to install a different package . I agreed  because at the ti

Questions

 • U-verse TV Account

1.5K

1

0

0

Why does AT&T only cater to new customers and constantly raise the rates for loyal customers?

I have been an AT&T Uverse Internet and T.V customer for multiple years. I am seeing quite the trend that existing customers do not receive the same perks and are not treated the same as new customers. My Uverse bill was very reasonable for the past 12 months and then I log on a few days ago and my

Questions

 • U-verse TV Account

184

0

0

0

Cancel prepaid sim card from Europe

Hi!I would like to cancel the prepaid subscription I bought in the US since I'm not there anymore. Back in Europe I cannot get the 8-digit-one-time PIN to log in and block the payment. Are there other ways to cancel the subscription? Thanks

Questions

 • More AT&T PREPAID Discussions

92

1

0

0

How do you cancel Uverse installation you no longer want??

I have had AT&T wireless for years and decided I wanted U-verse bundled. I called about a week ago to see what kind of deal I could get. After being on the phone with the sales guy for about an hour, I was promised all this stuff at a great rate. We scheduled the installation appt. and I asked for a

Questions

 • U-verse TV Account

3.3K

6

0

Why I'm cancelling my U-verse service

I'm in a new housing development and was stuck without any alternative for Internet access.  Now that Comcast is available, I'm going to give them a try.  If their service is anything like what I had in Washington, DC, then I will be very happy with it.  However, I wanted to state here, since AT&T d

Questions

 • U-verse TV Account

289

1

0

0

Moving

Is has any one done a move or cancellation of services with uninstalling equipment?  I am currently military and am on the way out; we are transitioning for a year to a location that is not covered by Digital Life.  We would like to keep our equipment so that we can use the service again at a final

Questions

 • Other

424

2

0

Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por

Questions

 • Wireless Account

715

2

0

0

AT&T Uverse & DirecTV

We agreed to switch AT&T Uverse TV to DirecTV Choice program (but maintain landline + internet) in order to lower monthly bill.During the negotiation with AT&T cancellation dept on March 11, it was conveyed to us that there will be a single bill form AT&T at a set amount, no sport package, no activ

Questions

 • U-verse TV Account

234

1

0

0

Still billing after cancelled service & router returned, keep getting statement, email, late fee

I am ATT customer for over 20 years and still using wireless service. I had cancelled my U-Verse internet service on March 1, 2017 and returned the router (was told to return within 10 days after cancelling service).  AT&T is still billing me.  I called 3 times (almost every 2-3 weeks) to check on t

Questions

 • AT&T Internet Account

2.1K

13

0

0

Cancel autopay for my 2 numbers

I have called AT&T global care at ‭+1 (314) 925-6925‬ and tried to cancel my prepaid plans. My plans have not been renewed yet, but the auto-payment already has taken place. Please help! I can’t login to my prepaid account.

Questions

 • Account & Usage

69

1

0

0

Cancelling UverseTV after Rate Hike - then att to increase Internet Price? - Won't Escalate My Call

I have UVerse TV and Internet.[long story short, ATT hiked prices, and then when wanting to cancel 1 service, wants to hike price on individual service even though it is not "bundled" and service was added to another at a later time] It took me 3 minutes to finally get them to escalate my call after

Questions

 • U-verse TV Account

298

14

0

0

I want to cancel my service but can't reach customer service!!

Hi,I've been trying to reach AT&T Digital Life customer service since the past week without luck. We moved out of the house and I wanted to cancel my service. I called several times but was on hold for 45 minutes, 4 hours, 30 minutes, etc. before hanging up. Is there an alternate way (email, fax, sn

Questions

 • Other

354

4

0

0

Cancelled service, lied to about prorated charges and being held for full bill and now late fees

As the title says, I Cancelled my ATT service over a month ago and the representative 7 days into my billing cycle. I have been an ATT Cellular member for a *very* long time, part of the grandfathered unlimited data plan. I have been on autopay for just as long. Recently switching to Project Fi to s

Questions

 • Wireless Account

838

5

0

0

Are customer service representatives allowed to LIE to push sales??

There is a promotion being advertised stating that when you subscribe to Direct TV or U-verse as a new customer, you are eligible for an iphone 7 Buy One, Get One. The advertisement is misleading because it does NOT CLEARLY state that you ALSO need to add 2 new wireless lines to be eligible for this

Questions

 • U-verse TV Equipment

156

0

0

0

Shared Upgrade Question

I have been getting many different answers and I wanted a final clarification before I did anything. I'll put this in terms of Phone A and B Phone A is a smartphone on the ATT Next 18 installment plan. It's not eligibile for an upgrade until September and has not been paid off. Phone B is a basic ph

Questions

 • Phone & Device Upgrades

605

1

0

0

Billed after account cancellation

Hi,I canceled my account on August through online chat , the online agent said everything is being taking care of, but when i came back from my trip, i was billed for August  , September, and October as well.I understand that I have to pay for August and September as a final bill but WHY October ?My

Questions

 • AT&T Internet Account

465

3

0

0

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