Official

Accepted

Unanswered

Advanced Filters

Search Results (50)

Relevance
Bills wont stop after cancellation.

Hello. Since April 2014, I've call AT&T about an issue about my wireless internet and I thought to ask if there were any promotion going on with the i

Questions

 • AT&T Internet Account

338

1

0

0

AT&T will stick a late fee and a restoral fee, even if the billing error is their fault

I've set my service for deletion next month. Past couple of months since last year, AT&T posts incorrect charges on my account. I have had to call the

Questions

 • Wireless Account

597

1

0

0

Help with cancelling DSL service

I need help with cancelling my DSL-only service.  I cancelled my service at the beginning of June 2015 due to a move and paid all funds due on July 21

Questions

 • AT&T Internet Account

255

4

0

0

No help from ATT Customer Service Uverse TV and Internet.

I have been  a ATT customer for  over a year  now.  Going on 2 years.   When I signed up I ordered the Fiber Service.  The installer came out and was

Questions

 • U-verse TV Account

1.5K

1

0

0

Why does AT&T only cater to new customers and constantly raise the rates for loyal customers?

I have been an AT&T Uverse Internet and T.V customer for multiple years. I am seeing quite the trend that existing customers do not receive the same p

Questions

 • U-verse TV Account

184

0

0

0

Moving

Is has any one done a move or cancellation of services with uninstalling equipment?  I am currently military and am on the way out; we are transitioni

Questions

 • Other

423

2

0

Deceptive and fraudulent pricing on new customer orders

I placed an order for new service online, internet and direct TV, $65 a month, rewards card of $150 to been given after 30 days. I spent along time on

Questions

 • AT&T Internet Plans

275

2

0

Cancel prepaid sim card from Europe

Hi!I would like to cancel the prepaid subscription I bought in the US since I'm not there anymore. Back in Europe I cannot get the 8-digit-one-time PI

Questions

 • More AT&T PREPAID Discussions

92

1

0

0

How do you cancel Uverse installation you no longer want??

I have had AT&T wireless for years and decided I wanted U-verse bundled. I called about a week ago to see what kind of deal I could get. After being o

Questions

 • U-verse TV Account

3.3K

6

0

AT&T Uverse & DirecTV

We agreed to switch AT&T Uverse TV to DirecTV Choice program (but maintain landline + internet) in order to lower monthly bill.During the negotiation

Questions

 • U-verse TV Account

233

1

0

0

Why I'm cancelling my U-verse service

I'm in a new housing development and was stuck without any alternative for Internet access.  Now that Comcast is available, I'm going to give them a t

Questions

 • U-verse TV Account

289

1

0

0

Still billing after cancelled service & router returned, keep getting statement, email, late fee

I am ATT customer for over 20 years and still using wireless service. I had cancelled my U-Verse internet service on March 1, 2017 and returned the ro

Questions

 • AT&T Internet Account

2.1K

13

0

0

Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was t

Questions

 • Wireless Account

709

2

0

0

When a Week Destroys Over 10 Years

All it takes is one.  That's a tried an true statement, good or bad.  That being said, all it has taken is one TERRIBLE experience in customer service

Questions

 • Wireless Account

140

1

0

0

asked to cancel the service but is charged an extra month fee

Ticket number 4060728610AMy internet service contract expired June 23 and I called before hand to schedule a cancellation.Then I got service from anot

Questions

 • AT&T Internet Account

153

2

0

0

Corporate monster who cares ZERO about cusotmers?

Review should be a NEGATIVE 100. This has become the most horrific company I've ever had to deal with. They're nothing but a corporate monster that re

Questions

 • AT&T Internet Installation

229

2

0

0

Your agent terminate our numbers by mistake

This happened yesterday (June 14). the story is I was trying to prepare to cancel all  our 5 numbers in the postpaid family plan in the end of this bi

Questions

 • Wireless Account

168

6

0

0

AT&T Wireless S u c k s - large corporate nonsense

Long time AT&T customer since the launch of the iphone. Paid around $2 0 0 a month for all these years (12 years of service!)Just cancelled service fr

Questions

 • Wireless Billing

101

3

0

0

Account Credit and Installment payments

I recently cancelled my service and traded my phone in and got a $300 credit on my account. I was hoping to use that credit to pay off some of the rem

Questions

 • Wireless Billing

141

2

0

0

Customer service lies when trying to discontinue internet service

Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).R

Questions

 • AT&T Internet Account

194

0

0

0

New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.