Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (9)

Relevance

Accepted Solution

Official Solution

If i cancel my AT&T account will I lose my email address?

A common question we are asked is, "Can I keep my email if I cancel my service." The Answer: Yes you can!   What To Know If you cancel your AT&T Internet account, you will still have access to your account as long as your account is in good standing. If there is a balance owed on th

Questions

 • AT&T Mail Features

119.7K

27

Canceled UVerse TV, keep getting charged.

I'll try not to make this too long. I canceled the TV portion of my UVerse back on September 13th, keeping my internet. They sent me a label to ship the box back, I did so, and lost my access to features related to it (HBO Go, etc). Ever since, I have been charged for the services that I canceled. I

Questions

 • U-verse TV Account

331

5

0

0

Charges on Canceled Account

We had an internet account with AT&T that we canceled in late January 2018 when we moved across the country. Prior to leaving I called in to cancel my account and get instructions to make sure we were doing everything we needed to do. I was told that we were canceled over the phone and that we could

Questions

 • AT&T Internet Account

204

1

0

0

My prepaid plan was canceled

My prepaid plan is set to renew tomorrow but I received a message from Att that my plan is being canceled. Now I can no longer sign-in to manage my account or add money to it. Has this been a problem for anyone's else? Of course if it has, I suppose they wouldn't be on this forum. So anyone with kno

Questions

 • Account & Usage

115

2

0

0

Closed

They canceled my order and now they say I can't port my numbers.

I completed a purchase online Monday (9/30) that included a $300 visa gift card for switching to AT&T (I'm coming from Verizon). My order was canceled (10/1) without warning or an attempt to fix the identity issue you were having. So, now that's canceled and I'm missing out on the $300 visa deal. Bu

Questions

 • Wireless Account

1.4K

2

0

ATT canceled my samsung order

I recently ordered a s10 from the Samsung website as an upgrade to my existing phone, and today it got canceled. I talked to their customer service, and they said the carrier canceled the order.

Questions

 • Phone & Device Upgrades

317

1

0

0

Order Canceled "Cant verify it was you..."

I placed a order online to take advantage of a deal and it said it was processing my order for about a hour then all of a sudden it said "We couldn't verify this order ******* really came from you. For your security, we canceled it. Don't worry, we'll release any funds being held on your card.Let's

Questions

 • Phone & Device Upgrades

616

1

0

0

Account Canceled

Hello. I am on a post-paid plan, and was looking to switch to paperless billing.However, upon getting on the myatt site, it said that my account had been canceled with no further information. I have been paying bills monthly and have not missed any that I know of, how can I "un-cancel" my account so

Questions

 • Wireless Account

166

1

0

0

Fraud or In Progress?

I went to my local AT&T store and discussed leaving Sprint. After learning my options, I decided to go with this company. I was told because of my busy schedule I could simply order online then stop in the store and pick up my phone to avoid any type of wait. That's just what I did. I placed an orde

Questions

 • Wireless Account

9.1K

10

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.