Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

We are being charged $7.25 per month for Amazon Music that we have never used and do not want to be charged for it. We have tried several times to cancel it with At&t and no one knows what we are talking about or how to cancel it. Please help! Let us know what information is needed to complete t

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

I'm representing my 99 year old mother, Freda Harmon, and am her acting POA. Totally unknown to me she recently was persuaded by her great, great granddaughter to purchase a new I-phone 14, along with the air time. Soon after doing this my mother, Freda Harmon, had a medical emergency and is now con

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

I had constant problems with ATT and then finally switched to somebody else. ATT tried to keep billing me and wouldnt stop. I fanally had to stop them on my credit card. Even though They actually owe me money they continue to harass me now years later.   If you are having similar experiences

How do I cancel?

As the title says, I Cancelled my ATT service over a month ago and the representative 7 days into my billing cycle. I have been an ATT Cellular member for a *very* long time, part of the grandfathered unlimited data plan. I have been on autopay for just as long. Recently switching to Project Fi to s

I'm a new customer to the AT&T company and I'm already disappointed in the service being provided. I live on an island in Alaska and the nearest AT&T store is a 20min flight away; I have no way to make it in person to the store and sort this out. I've had my first order canceled without expl

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

After being a customer for almost 20 years, I finally l left ATT. Every task, even simple things that I tried to complete online (upgrade phone, change service, etc.), always ended with me having to spend hours on the phone to get resolved.  It's not worth the aggravation.  Is there an ex

Of shore sales lie manipulate lie about not being able to look up accounts pursue sells at all cost even if u have account info to continue they will tell u they can't but they can will try and tell u they must verify u to transfer u just to gain access to account a ruthlessly hound u and tell u tha

I have had 6 orders (6!!!) for 3 Iphone 12 mini's cancelled in the last couple of weeks. The first one I placed online with the help of someone in chat to "override" the address error I was getting - it was auto cancelled later that night.  The second one I placed though sales on the phone aft

Hello, I am looking for escalation paths to resolve an issue that has been going for over 1 year. I signed up for wireless service last year and for some reason they mistakenly created another account one day earlier.  This account never had any lines on it but I a bill every month for zero d

Hello, After about 3 months of trying to get my credit it has been a headache. I turned in 3 devices. 1 in store and 2 through the mail. I obtained credit on one line that i turned into the store and credit for 1 of the ones i mailed in. 2 second phone i mailed in i have not gotten any c

I ordered samsung s23 ultra lavender from ATT online. Today UPS marked as my order delivered. Order number is 23-274178141648851 . But never delivered to me. All days me and my wife in at home. Nobody came to my door, nobody called me, nobody knocked my door. I never received my order. I will cancel

I closed my AT&T account a couple years ago because I moved to Canada, where AT&T is not available. I must have had an HBO Max subscription attached to it. As of lately, I have received emails from HBO Max about managing my subscription. I reached out to HBO Max and all they can tell me is e

I created a WiFi network, then I created another one. I want to delete the first one so it doesn't show up in the macOS list of available networks. I don't want to make each device forget the old network -- I want to delete the old one so that no one (including me) ever sees it again.

Unfortunately, there isn't an easy way to provide feedback, or a good eMail address for DirecTV customer support, but I want to provide some feedback... I started out as a DirecTV customer in Michigan in the mid-1990s and continued service until now in 2023 through the AT&T acquisition. Over

I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem