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I have a collection for a service I never received

When I first started college I was going to switch to att for the student discount. I called them and told them I was interested and planned a callback to verify services. After the initial call I called my provider and explained I'd be cancelling whit them "spectrum". The matched the price with bet

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I'm trying to cancel my service and having no luck.

I began trying to cancel my service after I received my bill in September. I have now been billed for another month and I have not had the service connected to anything since that bill in September. Will just returning the equipment force it to happen? I will not pay the bill until this is resolved

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79

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Canceling service

This morning I canceled my ATT service, and I going to tell you why. I had a 12 month introductory offer that expired in January, I have been paying $57 a month since then. On August 10 my modem stopped working. Called technical support, which goes to a useless call center in India and all they do i

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215

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How to reset myAT&T password or PIN code while outside the U.S. ?

Currently located in China, I have a prepaid wireless plan with AT&T, but I can't login to my account now. I tried to call their customer service hotline but no options for human customer representative. My ultimate goal is to cancel my AudoPay and possibly request a refund for April.

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153

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cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

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Cancel my direct tv and Internet

I was directed to download direct tv app to cancel my service. My account information as well as my login information was not accurate. I tried all work arounds… look up ID reset password. All have failed multiple times. 

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13

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Bill Overlapp

I've been with AT&T for over 3 years. Had DSL, recently switched to internet air. No complaints with internet air. However, the billing overlap is outrageous. I was told there would be a 7 day overlap... OK, I understand that. Instead of a 7 day overlap I'm being charged for a full month use of

Questions

78

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I was relieved from the AT&T prepaid multi-line account by mistake.

Hi, AT&T team.I was relieved from the AT&T prepaid multi-line account. I changed my plan from the AT&T prepaid multi-line account($65 Unlimited Monthly Plan) to $65 Unlimited Monthly Plan by mistake. Is it possible to undo that? I hope that i won't lose the services associated with

Questions

144

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device unlock portal malfunction

I am having an issue with attempting to submit an unlock request.  I was unable to confirm the email sent to me within the 24 hour period before it expired.  When I try to submit a new request, I am told that there is already a request and that I am to confirm the email that was sent to me. But I ca

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183

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How to cancel Amazon Music from our At&T account

We are being charged $7.25 per month for Amazon Music that we have never used and do not want to be charged for it. We have tried several times to cancel it with At&t and no one knows what we are talking about or how to cancel it. Please help! Let us know what information is needed to complete t

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200

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House burned down in November, canceled the line. Getting a 200$ bill every month. They will not ca

Very upset by this. My house burned down November 13th. I only had a land line. I called to cancel the number within a week. Was told it was canceled. Got a 200$ bill. Sent payment along with a letter that explained the phone was suppose to be canceled due to fire. Hoped for a refund. Next month got

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221

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Cust Serv NIGHTMARE!

I'm sorry but you guys have to better than this....Cust Serv NIGHTMARE!How can I RE-enroll for this service?? I paid for the 90 days and now I want to keep it (now that I can't get my money back...) So now I want it, I want the free appleTV and I dont want to have to go to twitter for cust serv reso

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Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

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57

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ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

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80

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Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

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60

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Phone Trade Scam

Hello, After about 3 months of trying to get my credit it has been a headache. I turned in 3 devices. 1 in store and 2 through the mail. I obtained credit on one line that i turned into the store and credit for 1 of the ones i mailed in. 2 second phone i mailed in i have not gotten any c

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32

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Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

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50

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AT&T disconnected my DSL while combining my lines, now they won't reconnect my DSL!

On April 23rd ATT advised I could COMBINE my PHONE LINE and DSL LINE to save money (I then turned around and invested the money back in the faster speed internet)... their Retention employee didn't process the request correctly so they disconnected and CANCELED the DSL and now refuse to reconnect it

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360

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Cancel subscription while abroad: EXTREMELY FRUSTRATING!!!

Hello,I have a Prepaid subscription with AutoPay. Due to this pandemic, I had to quickly return to my home country and had no time to take care of my AT&T subscription. Arriving in Belgium I discovered that there is no AT&T service anymore. I tried to cancel my subscription online but the website as

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51

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At&T (Edited per community guidelines)

Ordered an Ipad Air 4th generation from At&T because it seemed easy enough. I had gotten my apple watch through them and had paid it of and was looking for an upgrade for that phone line. Nothing on their website indicated that the item was backordered and the shipping estimates seemed reasonabl

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60

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