I had AT&T internet about 2 years ago.When I moved out I canceled quickly within a matter of 3 days returned my box.A year later to my surprise I found out that they were continuing to bill my account.I called them and they returned only 6 months for service that I did not even receive.Afterward I p

Hello, ​ I ordered two additional lines of service and phones about two months ago. The orders never arrived and I contacted ATT regarding this issue, the first couple of agents I spoke to processed additional orders for the same two devices and service, but since I was unsure after that call, I d

On 1/7, the Customer Service agent that assisted me with an order mistakenly set the phone for delivery instead of store pick-up. She claimed to have fixed it by creating an appointment with a nearby store. The next morning I received an email informing me my iphone shipped, and to expect it on 1/13

Sold phones that I called right back to CANCEL.. . but they arrived the next day. Boxed them up with shipping label..sent the back the next day. 2 months of billing cost of phones and now SERVICE!

Hi, may I ask how I can cancel a duplicate transaction. I made a paypal payment this morning, but the website showed error message. I then made another payment via card and it succeeded. However, a few minutes later paypal sent me a notification saying the previous order was placed, which made it

I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am

I paid my bill autopay until this March but I am not in USA now and won't be go therin long time so I cancellemy service since March. But the bill of April was charged and I got the mail that bill for May will also charged. I tried to log in the website or thought the app but somehow it doesn't wor

I have been try'n to get my account corrected since I first opened it in back in April. The store rep wasn't able to set up the plan so he made a "fake one" and requested that I contact phone support to fix it... Since then it has been an uphill battle to get everything corrected. I have spent

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

I cancelled two orders, 23-796110924967925 and 23-676060282340274 and I'm still waiting for a refund. My bank issues credit refunds the same day, and it's been 5 business days since I cancelled. Could a rep check the status of these refunds?

Experiencing the worst (non)-response from any company I have ever done business with.  After being offered a "promo" tablet, a new in-authorized line of service was added.  When I tried to cancel I was then offered a lower rate to not cancel with the understanding I could cancel at any time.  But n

Hi ATT Team, In 2018 I have requested ATT team to disconnect my ATT mobile service on November 2018 and I paid all the dues related to my phone before requesting the disconnect. Post disconnect I received a bill for 53$ and I have been told the service was not disconnected, after connecting with

I wanted to suspend my service for 5 months as I will be out of the US and I have a local number in the country so I won't have to use my AT&T number but I am unable to do so as I cannot login to my account.Can anyone tell me if there are any restrictions on accessing my account outside US or any al

Hello,To make a long story short, I need to help my mom cancel her AT&T account because it, the phone, only worked for 2 days. The apartment where she lives has always had connection problems but we tested the line with a AT&T and it didn't work and they suggested that we cancel and return the equip

I return my Apple iPhone 12 Pro Max in January via USPS. Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off. AT&T isn’t able to locate the phone at their facilities. I requested to open an AT&T case in m

someone’s sim cards were mailed to my home address. I’m not an AT&T customer I received 3 sim cards to my address with another name on the package. Is this just a simple error or something more sinister?  How do I find out?

How do I unlock a fully paid iPhone SE. I recently retired from a company and had an account with ATT for 10 years.  I transferred the phone and phone # from the company account over to a personal account at ATT.  I cancelled the account after 30 days and tried to unlock my fully paid pho

I am trying to figure out how to cancel my AT&T business account? I've called several times, but I just sit on the phone waiting for someone to help - is there a better way to go about this?

I returned all of my internet equipment on Sept 19 to a UPS store, cancelled over the phone days prior but was still charged for all of September. Is this typical?

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell