
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I created a WiFi network, then I created another one. I want to delete the first one so it doesn't show up in the macOS list of available networks. I don't want to make each device forget the old network -- I want to delete the old one so that no one (including me) ever sees it again.
Questions
•
AT&T Internet Security
I canceled my landline service through CenturyLink over a year ago. Apparently it had AT&T long distance service with it and I am still getting bills for that directly from AT&T (never did prior to canceling the landline, it always came on the CenturyLink bill) for service that they can't even be pr
Questions
•
AT&T Phone Account
Very upset by this. My house burned down November 13th. I only had a land line. I called to cancel the number within a week. Was told it was canceled. Got a 200$ bill. Sent payment along with a letter that explained the phone was suppose to be canceled due to fire. Hoped for a refund. Next month got
Questions
•
AT&T Phone Account
I've been using a $35 prepaid plan ($30 with autopay). Last week, I've changed that into a $15 plan since I'm outside of the States now and not going back until after about 4 months. I still wanted to keep my number so I changed my plan to a cheaper one. However, when I go to my prepaid account page
Questions
•
Plans & Features
Hi, I moved back from US to Europe and now based in Europe I cannot access my AT&T prepaid account (under paygoonline.com) anymore to end my AutoPay. How can I reach anyone from AT&T to cancel my prepaid plan? Thank you so much for your help! Best Sandra
Questions
•
Plans & Features
Hi, AT&T team.I was relieved from the AT&T prepaid multi-line account. I changed my plan from the AT&T prepaid multi-line account($65 Unlimited Monthly Plan) to $65 Unlimited Monthly Plan by mistake. Is it possible to undo that? I hope that i won't lose the services associated with
Questions
•
Plans & Features
I had to move out of the country on Aug 19th. Unfortunately I was not aware that I need to call and cancel the service. I thought it would be as simple as Logging into my account with "username and password" and click on Cancel and follow the process. OR Visit a store and return the equipment
Questions
•
AT&T Internet Account
I have had AT&T wireless for years and decided I wanted U-verse bundled. I called about a week ago to see what kind of deal I could get. After being on the phone with the sales guy for about an hour, I was promised all this stuff at a great rate. We scheduled the installation appt. and I asked for a
Questions
•
U-verse TV Account
Hello AT&T community, I have ordered an iPhone 12 Pro Max through AT&T Chat two days ago, when I went and checked my order status today It was cancelled anthe request has not been made by me. Now, I have to sit and spend a couple of hours with Support Rep on Call/On Chat and get all t
Questions
•
Apple
Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened: I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the
Questions
•
Wireless Billing
As the title says, I Cancelled my ATT service over a month ago and the representative 7 days into my billing cycle. I have been an ATT Cellular member for a *very* long time, part of the grandfathered unlimited data plan. I have been on autopay for just as long. Recently switching to Project Fi to s
Questions
•
Wireless Account
Trying to cancel internet service, or get a better deal. Been on hold for over an hour and 45 minutes. Any way to cancel without using a phone? I know they make you jump through hoops to cancel, but this is ridiculous.
Questions
•
AT&T Fiber Account
We began our installation paying for fiber optics. The tech showed up and said we can’t have it even though we had already paid for it. Then an att salesman walked into our house with no permission trying to sell us stuff we didn’t want. Then we had to move and they said we could t transfer service
Questions
•
AT&T Fiber Installation
I am approaching 65 minutes on hold to try and cancel my att uverse subscription and my internet 100. at this point should I just go to my bank and fill out an unauthorized electronic funds transfer since I am unable to cancel my account due to them intentionally putting my on an endless hold ?
Questions
•
AT&T Fiber Account
I've called AT&T 4 times over the past month to cancel my home internet. I still have yet to receive confirmation of cancelation and I have been billed twice since I tried to cancel the first time. I keep getting cancelation numbers, and when I call back the representative says the same thing ea
Questions
•
AT&T Internet Plans
I am trying to cancel our Fax number that is owned by Teleport Communications Group, a company under AT&T. AT&T is unable to find this number when I provide them with our account number. There is no contact listed for Teleport Communications Group online, and we pay for our Fax line through AT&T. Wh
Questions
•
AT&T Phone Account
I am running Fiber from the street into my home with a coaxial converter in my garage which then runs upstairs to our laundry room which has a plastic panel where the modem sits. I have an AT&T issued Arris BGW210-700 running software version 3.20.5. It seems at about once I day I h
Questions
•
AT&T Fiber Equipment
This morning I canceled my ATT service, and I going to tell you why. I had a 12 month introductory offer that expired in January, I have been paying $57 a month since then. On August 10 my modem stopped working. Called technical support, which goes to a useless call center in India and all they do i
Questions
•
AT&T Internet Account
There is fiber 2 roads over from me and I can't get it. Now there is internet air but it's not available in my area either so I'm stuck with 10m dsl. I have att phone service and get perfect 5g signal sp why is internet air not available. I don't understand how att can leave loyal customers stuck wi
Questions
•
AT&T Internet Air Account