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Unable to reset pass code, unable to cancel service, been a customer since 1998

Has anyone had any success getting any help from ATT when you are out of the country and don't know your passcode? I have spoken to several reps in the past 4-5 days and even filed a BBB complaint. This is crazy that there is no other way to verify my identity and the company seems ambivalent at bes

Questions

144

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Accepted Solution

How can att take my elderly mothers money without consent or authorization

My mom canceled her phone bill because we took her on me and my husband's phone plan, because she couldn't afford it. We set up a payment plan to take care of the reaming balanced owed. How can they just take the full remaining balance out of her checking account and over draft her account? There wa

Questions

37

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Can a person who stills owes on their phone be removed from a plan?

I have a person on our plan that I'd like to remove. How do I do that? She still owes on the phone, $400. Can she carry it over to a tracfone plan? Or start her own AT&T account with it? Will I have to assume the responsibility of the payments of the phone? Thank you!

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73

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Accepted Solution

For your security, we canceled your order. We couldn't confirm this order came from you.

I ordered a upgrade phone online and then got this message. "For your security, we canceled your order. We couldn't confirm this order came from you." it also said "We'll release any pending charges within 3 business days. Want to reorder? Just grab your ID and Go to an AT&T store." The

Questions

543

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Canceling service

This morning I canceled my ATT service, and I going to tell you why. I had a 12 month introductory offer that expired in January, I have been paying $57 a month since then. On August 10 my modem stopped working. Called technical support, which goes to a useless call center in India and all they do i

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214

2

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Cancel subscription while abroad: EXTREMELY FRUSTRATING!!!

Hello,I have a Prepaid subscription with AutoPay. Due to this pandemic, I had to quickly return to my home country and had no time to take care of my AT&T subscription. Arriving in Belgium I discovered that there is no AT&T service anymore. I tried to cancel my subscription online but the website as

Questions

43

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Need to suspend service, but MyAT&T access got denied

I am traveling outside the country for a couple of months, so I need to suspend or cancel my prepaid service on my unlimited account. But since I am using an international WiFi, I cannot access MyAT&T web page. What am I supposed to do?

Questions

31

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How the h*ll do I end my subscription from Europe?

I'm writing this in quite an agitated state. Last month my girlfriend and I got two $40 prepaid packages to use with our phones while on a 3-week trip through the US. The employee at the AT&T store told us it would be no problem to cancel the plans after our stay in the States. But now we're back ho

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124

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Cancel prepaid autopay from overseas

Help please.. how do I cancel autopay from my prepaid service now that I am in Australia?

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200

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AT&T PREPAID CANCLE

Hi, I'll return to my country next week because of virus. So, I'd like to cancle AT&T PREPAID. My balance expires on May. Do I have to use it until May?

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67

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Service cancelation

I canceled my landline service through CenturyLink over a year ago. Apparently it had AT&T long distance service with it and I am still getting bills for that directly from AT&T (never did prior to canceling the landline, it always came on the CenturyLink bill) for service that they can't even be pr

Questions

66

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Service cancellation

I have recently lost my job and was forced to move states to live with my parents. I need to cancel my AT&T service.

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35

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Cancelling Internet ONLY Plan Question

I need to cancel this internet service ASAP. I am extremely unhappy with many aspects of this service (speed, technical issues, multiple service visits, etc) and I need to know if I have a contract with AT&T. As far as I know, there has never been any mention of ANY type of commitment or service

Questions

37

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I was relieved from the AT&T prepaid multi-line account by mistake.

Hi, AT&T team.I was relieved from the AT&T prepaid multi-line account. I changed my plan from the AT&T prepaid multi-line account($65 Unlimited Monthly Plan) to $65 Unlimited Monthly Plan by mistake. Is it possible to undo that? I hope that i won't lose the services associated with

Questions

140

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Cancelled my order for no reason, not even an email to tell me about this

Just what kind of business you guys are running? I had to search back to find an old confirmation email and then check the confirmation number and for my surprise, you cancelled my order and didn't even bother to send me an email let me know ??  I don't even know what's the reason?? 

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33

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How to cancel?? I want my money back! ZERO customer service + no appleTV info ='s bye bye!

How to cancel?? I want my money back! ZERO customer service + no appleTV info ='s bye bye!

Questions

187

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Cust Serv NIGHTMARE!

I'm sorry but you guys have to better than this....Cust Serv NIGHTMARE!How can I RE-enroll for this service?? I paid for the 90 days and now I want to keep it (now that I can't get my money back...) So now I want it, I want the free appleTV and I dont want to have to go to twitter for cust serv reso

Questions

57

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Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

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50

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Cancelled service, lied to about prorated charges and being held for full bill and now late fees

As the title says, I Cancelled my ATT service over a month ago and the representative 7 days into my billing cycle. I have been an ATT Cellular member for a *very* long time, part of the grandfathered unlimited data plan. I have been on autopay for just as long. Recently switching to Project Fi to s

Questions

872

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Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

Questions

53

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