I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

I transferred my AT&T prepaid phone number to another carrier on 10/30/2023 (morning). My renewal date is 10/31/2023. I see AT&T charged me on 10/30/2023. What did I get charged for a day before renewal and how do I get my money back? I am unable to login to my prepaid account anymore to che

I canceled my Uverse TV and Internet service in September early in my billing cycle. Paid the full cycle bill the next month as I was told I would receive a refund for the days the service wasn’t used. I now have a large credit balance in my closed account but haven’t been contacted on how to receiv

Has anyone had any success getting any help from ATT when you are out of the country and don't know your passcode? I have spoken to several reps in the past 4-5 days and even filed a BBB complaint. This is crazy that there is no other way to verify my identity and the company seems ambivalent at bes

I'm writing to dispute a final month charge as I canceled my account ( or tried to on 08/11/2023 when I paid off my phones and the billing starts on 8/12 ) I have been a customer of ATandT for 13 years and was recently sold an upgraded plan and have had nothing but problems. I called in on the 1

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

I have a person on our plan that I'd like to remove. How do I do that? She still owes on the phone, $400. Can she carry it over to a tracfone plan? Or start her own AT&T account with it? Will I have to assume the responsibility of the payments of the phone? Thank you!

I ordered a upgrade phone online and then got this message. "For your security, we canceled your order. We couldn't confirm this order came from you." it also said "We'll release any pending charges within 3 business days. Want to reorder? Just grab your ID and Go to an AT&T store." The

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

I'm representing my 99 year old mother, Freda Harmon, and am her acting POA. Totally unknown to me she recently was persuaded by her great, great granddaughter to purchase a new I-phone 14, along with the air time. Soon after doing this my mother, Freda Harmon, had a medical emergency and is now con

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

Hello, I am looking for escalation paths to resolve an issue that has been going for over 1 year. I signed up for wireless service last year and for some reason they mistakenly created another account one day earlier.  This account never had any lines on it but I a bill every month for zero d

I'm a new customer to the AT&T company and I'm already disappointed in the service being provided. I live on an island in Alaska and the nearest AT&T store is a 20min flight away; I have no way to make it in person to the store and sort this out. I've had my first order canceled without expl

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

I had constant problems with ATT and then finally switched to somebody else. ATT tried to keep billing me and wouldnt stop. I fanally had to stop them on my credit card. Even though They actually owe me money they continue to harass me now years later.   If you are having similar experiences

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Hello, After about 3 months of trying to get my credit it has been a headache. I turned in 3 devices. 1 in store and 2 through the mail. I obtained credit on one line that i turned into the store and credit for 1 of the ones i mailed in. 2 second phone i mailed in i have not gotten any c

We are being charged $7.25 per month for Amazon Music that we have never used and do not want to be charged for it. We have tried several times to cancel it with At&t and no one knows what we are talking about or how to cancel it. Please help! Let us know what information is needed to complete t

Hello I'm a student who used AT&T service in USA as an exchange student. After graduating the high school, I came back to my hometown and I forgot to cancel the payment before leaving USA. I tried to access and cancel the payment in Korea but it is not possible because I can't get number code fo