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Cancel AT&T prepaid from abroad (autopay-goonline-login unable; autopay activated)

Hi, I moved back from US to Europe and now based in Europe I cannot access my AT&T prepaid account (under paygoonline.com) anymore to end my AutoPay. How can I reach anyone from AT&T to cancel my prepaid plan?   Thank you so much for your help! Best Sandra

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cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

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66

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How to suspend on www.paygonline.com

Where to suspend my phone on vacation on www.paygonline.com. I can't find it. Please help me step by step. Thank you.

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119

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Need to suspend service, but MyAT&T access got denied

I am traveling outside the country for a couple of months, so I need to suspend or cancel my prepaid service on my unlimited account. But since I am using an international WiFi, I cannot access MyAT&T web page. What am I supposed to do?

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31

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Six orders cancelled for "my security" because AT&T doesn't like my street address

I have had 6 orders (6!!!) for 3 Iphone 12 mini's cancelled in the last couple of weeks. The first one I placed online with the help of someone in chat to "override" the address error I was getting - it was auto cancelled later that night.  The second one I placed though sales on the phone aft

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Trying to cancel Prepaid service from Australia!

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

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cancelling a new cell phone account

I'm representing my 99 year old mother, Freda Harmon, and am her acting POA. Totally unknown to me she recently was persuaded by her great, great granddaughter to purchase a new I-phone 14, along with the air time. Soon after doing this my mother, Freda Harmon, had a medical emergency and is now con

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32

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Dsl is terrible and slow

I have called at least 8 times in the past month to get this fixed.....but now there is an unexplained "outage". I already pay $60 for 6 speed...now I pay for a blinking service light. I really wish there was another provider in my area

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So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

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Do not fall for offshore sales tactics

Of shore sales lie manipulate lie about not being able to look up accounts pursue sells at all cost even if u have account info to continue they will tell u they can't but they can will try and tell u they must verify u to transfer u just to gain access to account a ruthlessly hound u and tell u tha

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Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

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Prepaid plan change to $15 promo plan and grace period before cancellation.

I've been using a $35 prepaid plan ($30 with autopay). Last week, I've changed that into a $15 plan since I'm outside of the States now and not going back until after about 4 months. I still wanted to keep my number so I changed my plan to a cheaper one. However, when I go to my prepaid account page

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Trying to cancel Fax line

I am trying to cancel our Fax number that is owned by Teleport Communications Group, a company under AT&T. AT&T is unable to find this number when I provide them with our account number. There is no contact listed for Teleport Communications Group online, and we pay for our Fax line through AT&T. Wh

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AT&T disconnected my DSL while combining my lines, now they won't reconnect my DSL!

On April 23rd ATT advised I could COMBINE my PHONE LINE and DSL LINE to save money (I then turned around and invested the money back in the faster speed internet)... their Retention employee didn't process the request correctly so they disconnected and CANCELED the DSL and now refuse to reconnect it

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340

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Complaint about deceptive practices

AT&T,   I've been misled about your services and your pricing by several of your employees. Here's the history- door to door sales person came to my house selling AT&T internet and AT&T TV. I inquired on the following items which I'll lay out in terms of what I asked versus what happened: What I ask

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Looking for folks to join in a (Edited per community guidelines)

AT&T has been purposely over billing customers, while also purposely making it difficult or impossible to contact any sort of support, while actively slowing down or impeding usage of their app and website. Phone calls to support are purposely disconnected anytime you get near a resolution. They

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Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

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House burned down in November, canceled the line. Getting a 200$ bill every month. They will not ca

Very upset by this. My house burned down November 13th. I only had a land line. I called to cancel the number within a week. Was told it was canceled. Got a 200$ bill. Sent payment along with a letter that explained the phone was suppose to be canceled due to fire. Hoped for a refund. Next month got

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Wifi Constantly Disconnecting

I am running Fiber from the street into my home with a coaxial converter in my garage which then runs upstairs to our laundry room which has a plastic panel where the modem sits. I have an AT&T issued Arris BGW210-700 running software version 3.20.5.  It seems at about once I day I h

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how can I talk to a human to find my account number and help me with billing!

I was trying to reduce what I had to pay before my next due date and they system now says I owe money and turned off my account! I am trying to find a way to talk to a person directly as when I sign in it takes me to another screen and the program to help doesn't show up. The site my log in takes

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