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Installation was professional, but the rep (Eric Tweet) and his manager (Ty Butler) are NOT, STAY AWAY!!!

I do not recommend ATT Business Internet, they just get you into a contract and then when you start to question anything, they ignore you until you are stuck in the contract. I have a Premises Based Firewall SMB - Checkpoint that I never requested when placing an order for business internet a few mo

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18

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Starting to think ATT is intentionally making Unlocking my phones a nightmare!!

I am hoping someone on here may be familiar with this situation and can offer some advice. We have been AT&T customers for 10-years. I have 5-cell phones, internet, and television all with AT&T. We purchased new phones for our kids for Christmas which was a chunk of change and made sure ever

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2.7K

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Will Autopay stop automatically after porting out phone number from AT&T to T-Mobile? I'm not able to sign into Prepaid account anymore

Hello! I ported out my phone number from AT&T Prepaid to T-Mobile Prepaid. I can't remember if Autopay was set up on AT&T and I an not able to log in to AT&T Prepaid anymore. Will Autopay automatically stop after porting out my phone number or do I need to call someone at AT&T to co

Questions

307

4

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Being charged $99 tech visit fee because a tree fell on the fiber line due to a storm. I need to dispute this fee.

There was a terrible storm a few weeks ago, and a tree came down and took the ATT fiber line down with it. The line was suspended from the pole across the street to my house, so it ended up coming down onto the public road as well. I called ATT, neighbors called ATT and non-emergency police due to t

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132

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Want to cancel the order. Was lied by the representative.

I just ordered an Iphone 15 pro max (order no : ( Edited as per the community guidelines )) on my account . Already have 4 lines. Wanted to add a 5th one. Called att, and specifically asked about the total amount that would be added to my current bill (which is $203). I asked it about 15 times in 40

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93

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Cancel Plan

I just paid my monthly bill last week but I am considering on switching carriers. Will I get a refund on the bill I paid?  I should add that all phones have been paid off for a few years now.

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20

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Internet cancellation

While we normally have unlimited internet on our phone, your company employee suggested that we buy home internet for $20 per month, so we connected internet to our home.When we received a bill of around $ 400-500 per month, we said cancel it and returned the modem, then your company employee told u

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73

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Quietly leave family plan

Is it possible to leave / cancel individual service in a family plan without getting owner's approval?

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48

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Switched to another carrier before renewal date but still got charged

I transferred my AT&T prepaid phone number to another carrier on 10/30/2023 (morning). My renewal date is 10/31/2023. I see AT&T charged me on 10/30/2023. What did I get charged for a day before renewal and how do I get my money back? I am unable to login to my prepaid account anymore to che

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33

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Uverse TV - canceled account and credit refund

I canceled my Uverse TV and Internet service in September early in my billing cycle. Paid the full cycle bill the next month as I was told I would receive a refund for the days the service wasn’t used. I now have a large credit balance in my closed account but haven’t been contacted on how to receiv

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198

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How to cancel my installation

My roommate got Internet service without telling me and it was installed the day after I made the installation appointment, is there a way to cancel mine through the website/app or do I have to call to cancel?

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85

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AT&T says they'll accept Razr 40 Ultra for trade-in, but they dont. Paid off my phone for nothing, lost promo credits.

After some additional research, Im learning that the Razr+ hasn't been selling as well. This makes a ton of sense now that I know AT&T is saying it's eligible for trade-in, but its really not. Evidence: https://tradein.att.com/offer-details & https://drive.google.com/file/d/1bxYQuJTJy3YoPlUf

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218

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How can i cancel my AT&T Prepaid SIM card?

So I've recently moved abroad and no longer need my AT&T Sim card. I've already stopped all payments, so is it automatically canceled? I can't call internationally, so I am having difficulty contacting AT&T for support.

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239

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How do I get a hold of a high up manager or above?

I canceled my wireless service and have been charged  for over a year. They said I never canceled.. I switched to spectrum and am on their plan. They only want to pay me back 1/12 of what paid. I can’t reach anyone higher up. Who do I contact to listen to me. The manager level said thy don’t h

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128

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Phone Stolen Over 1 week Ago - Cannot Cancel or Suspend Service

My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe

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104

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AT&T keeps cancelling my order

I’ve attempted to order online (with and without customer service help) a series 9 45mm watch six times. Each time, AT&T cancels the order after about 12 to 24 hours. I’ve had my identity verified but it still gets cancelled. Last customer service agent (they’ve all be very helpful) said I had

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88

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"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

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80

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No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

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256

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i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

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190

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I'm writing to dispute a final month charge as I canceled my account with in the timeframe.

I'm writing to dispute a final month charge as I canceled my account ( or tried to on 08/11/2023 when I paid off my phones and the billing starts on 8/12 ) I have been a customer of ATandT for 13 years and was recently sold an upgraded plan and have had nothing but problems. I called in on the 1

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85

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