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I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

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3.2K

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How to partially cancel and return unused Uverse TV receivers

I have 5 uverse receivers. I want to return 3 to reduce my monthly bill.  How do i do this?  I can't find any way to cancel only the receivers to trigger the return process.  Thank you in advance.

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2.2K

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close an e-mail account with a subaccount

I have an old e-mail ATT (sbcglobal) account which I no longer use. It's been years. People I know keep sending to it by accident, and I would like to close it, but it has a subaccount for my husband which is still active.  Is there any way to close this account without closing his, or at leas

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17

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Cancel my order I just made

Hi I’m Katarina I just purchased an sim car in a store and tried activating it I thought I was doing the right way but I realized once I placed an order online through att that I ordered a SIM card I already have one I just wanted to activate it I don’t need the SIM card and I also wanted to try and

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306

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The Scam just continues... anyone else having problems with their "trade in credits" SCAM!!! do not switch to ATT stay with your line

so quick background, i turned in 3 samsung note 10 + back in may.... after a few months, i only received credit on one of the lines. i called att and they had advised me that they only received 1 phone and could not track the other 2.. luckily(or so i thought), i have the tracking labels and i hav

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50

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Directv refund

My name is John cumbie, service address (personal information scrubbed). I canceled my service about 3 months ago. I have spoken to numerous people since then and they all said refund was being sent, but still no refund. I demand my money in writing. If it were reversed you'd send me to a collection

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40

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Disconnect U-verse Cable Service

Want to talk top a live person so I can disconnect the U Verse Cable but keep the internet

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80

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Request to Change iPhone 15 Pro Max Order

I want to change my iPhone 15 Pro Max order from the color Blue Titanium to Natural Titanium. I have contacted the online customer service but the issue wasn’t resolved. They can’t change my order. So, I asked them to cancel my order but they were unable to cancel it. I have tried to cancel my order

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508

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AT&T sent me a Visa Debit reward card with ZERO balance -- I will be calling to cancel tomorrow morning because of this scam

I ordered AT&T Fiber with the promise of a $150 reward card. I received the card and called to activate it. After doing so, it said I had "zero balance." The card doesn't even register with the online rewards center (rewardcenter.att.com/reward). I have liked the service so far, but will have

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67

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At&t Bill Sky High

My son is a teacher & we switched to AT&T & we've been lied to & told we would receive a "teacher appreciation" discount which we have yet to receive & we have been customers for about 4-5 months & our bill is sky high!!! When we call every single month to speak to someone. N

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40

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Cancel Next up

Cannot find any link on how to cancel next up, I know I've canceled it but it is still charging me for it.

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34

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cancelation

How can I cancel my account with at&t? I've been paying over $400.00 a month and I have to cut back on my bills.  Just tell me what to do that is all I want to know.

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45

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Being charged $99 tech visit fee because a tree fell on the fiber line due to a storm. I need to dispute this fee.

There was a terrible storm a few weeks ago, and a tree came down and took the ATT fiber line down with it. The line was suspended from the pole across the street to my house, so it ended up coming down onto the public road as well. I called ATT, neighbors called ATT and non-emergency police due to t

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77

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Will Autopay stop automatically after porting out phone number from AT&T to T-Mobile? I'm not able to sign into Prepaid account anymore

Hello! I ported out my phone number from AT&T Prepaid to T-Mobile Prepaid. I can't remember if Autopay was set up on AT&T and I an not able to log in to AT&T Prepaid anymore. Will Autopay automatically stop after porting out my phone number or do I need to call someone at AT&T to co

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51

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Quietly leave family plan

Is it possible to leave / cancel individual service in a family plan without getting owner's approval?

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42

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Cancel Plan

I just paid my monthly bill last week but I am considering on switching carriers. Will I get a refund on the bill I paid?  I should add that all phones have been paid off for a few years now.

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20

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How do I get a hold of a high up manager or above?

I canceled my wireless service and have been charged  for over a year. They said I never canceled.. I switched to spectrum and am on their plan. They only want to pay me back 1/12 of what paid. I can’t reach anyone higher up. Who do I contact to listen to me. The manager level said thy don’t h

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47

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Switched to another carrier before renewal date but still got charged

I transferred my AT&T prepaid phone number to another carrier on 10/30/2023 (morning). My renewal date is 10/31/2023. I see AT&T charged me on 10/30/2023. What did I get charged for a day before renewal and how do I get my money back? I am unable to login to my prepaid account anymore to che

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25

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How can i cancel my AT&T Prepaid SIM card?

So I've recently moved abroad and no longer need my AT&T Sim card. I've already stopped all payments, so is it automatically canceled? I can't call internationally, so I am having difficulty contacting AT&T for support.

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184

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No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

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