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Forgot account password, but not in America, no signal to recieve text messages

I wang to log in my prepaid account to change the paying method. I forgot my passport, while I'm not in America now,so I could not recieve any messages to help me log in. How can I keep pay for my number or can I cancle my number?

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51

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0

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Advice on Dead zone in my neighborhood

There’s an AT&T dead zone in my neighborhood and it’s seems to be worse than when we moved here. It’s outside, so not just in my house. Is there anything I can do other than switch to Verizon?

Questions

438

4

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Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

924

24

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Keeping sbcglobal.net email account AND SUB-ACCOUNT after cancelling DSL service

I know this has been answered many times before... but this is with a slight twist. My wife and I have att email accounts which are also Yahoo accounts.  My account is the main, and my wife's is a subaccount.  I'm pretty sure I can cancel and have my email account stay intact through Yahoo without a

Questions

31.5K

13

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Cancel my order I just made

Hi I’m Katarina I just purchased an sim car in a store and tried activating it I thought I was doing the right way but I realized once I placed an order online through att that I ordered a SIM card I already have one I just wanted to activate it I don’t need the SIM card and I also wanted to try and

Questions

809

1

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I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

Questions

4.3K

9

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How to remove a series 4 Apple Watch from my account

My device says it’s unlock eligible but when I put in the imei number, it says it’s not an AT&T device but it’s on my account, been paid for for a long time and I need it unlocked and cancelled off my account but it won’t let me.

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77

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Fiber Shenanigans and Ridiculousness-An epic true tale

So I've been with Att for over 20 years, when fiber became available in my area and they offered faster internet and a discount to switch I was all for it. They sent a tech out but he told me he'd have to dig through 2 neighbors private yards to lay the fiber- that's a nope. I sent him away, lying t

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70

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The Scam just continues... anyone else having problems with their "trade in credits" SCAM!!! do not switch to ATT stay with your line

so quick background, i turned in 3 samsung note 10 + back in may.... after a few months, i only received credit on one of the lines. i called att and they had advised me that they only received 1 phone and could not track the other 2.. luckily(or so i thought), i have the tracking labels and i hav

Questions

67

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Disconnect U-verse Cable Service

Want to talk top a live person so I can disconnect the U Verse Cable but keep the internet

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93

4

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Family members switching carriers

Hello, multiple of my family members are switching carriers, and if they enjoy the new carrier I may switch aswell. i have 2 questions, since they have ported out completly will their line still show up on my bill? or will that line be deleted?? My second question is, will I have to close the accoun

Questions

34

2

Official Solution

Request to Change iPhone 15 Pro Max Order

I want to change my iPhone 15 Pro Max order from the color Blue Titanium to Natural Titanium. I have contacted the online customer service but the issue wasn’t resolved. They can’t change my order. So, I asked them to cancel my order but they were unable to cancel it. I have tried to cancel my order

Questions

701

3

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unable to cancel wireless service for an old tablet

I've tried cancelling my wireless service to an old Apple Tablet using the Self Service Portal, but received a message that I was unable to cancel online. I was directed to call the 800-331-0500. This number leads me nowhere since I recently cancelled my cell phone service with AT&T & transf

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29

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Directv refund

My name is John cumbie, service address (personal information scrubbed). I canceled my service about 3 months ago. I have spoken to numerous people since then and they all said refund was being sent, but still no refund. I demand my money in writing. If it were reversed you'd send me to a collection

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105

1

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At&t Bill Sky High

My son is a teacher & we switched to AT&T & we've been lied to & told we would receive a "teacher appreciation" discount which we have yet to receive & we have been customers for about 4-5 months & our bill is sky high!!! When we call every single month to speak to someone. N

Questions

50

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AT&T sent me a Visa Debit reward card with ZERO balance -- I will be calling to cancel tomorrow morning because of this scam

I ordered AT&T Fiber with the promise of a $150 reward card. I received the card and called to activate it. After doing so, it said I had "zero balance." The card doesn't even register with the online rewards center (rewardcenter.att.com/reward). I have liked the service so far, but will have

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75

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ACP ending, how does this effect my phone's trade-in promo if I switch plans?

So, I got a free cell phone with a trade-in promotion but I could only afford the monthly bill required by the promotion with help of the ACP. Now, with the ACP ending and not being able to afford that particular plan anymore without that discount, what will happen with my phone's promotion? In or

Questions

67

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cancelation

How can I cancel my account with at&t? I've been paying over $400.00 a month and I have to cut back on my bills.  Just tell me what to do that is all I want to know.

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53

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About Sim Card Problem

Hello, I wanted to cancel my prepaid phone plan, so I went to the site to check the plan, but I forgot the password and reset it. After that, I was waiting for the phone authentication number, but it didn't come. I don't think the SIM card is working. I can't visit the store myself because I'm abroa

Questions

44

6

0

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Cancel Next up

Cannot find any link on how to cancel next up, I know I've canceled it but it is still charging me for it.

Questions

94

7

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