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Can I receive credit when cancelling service?

My account was paid in full for service through Dec 25, but I cancelled my service on Dec 3. I would like a pro-rated refund for the service Dec 4-25 that I am not using.

Questions

318

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Is there any way I can get information on the process of my trade in deal?

I transferred providers from T-Mobile to AT&T via a trade in deal. I sent my iPhone 11 Pro back in place of my newly received iPhone 12 Pro in the box it was shipped in, with the provided return label. Yet I have yet to recieve any confirmation of it being aquired or to see any activity on my ba

Questions

125

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Cancel Prepaid Wireless Account

Hi,  I am unable to login to my att account and I can't retrieve the PIN since my sim is not working (I'm out of the United States).  I have AutoPay enable so I need to end my account. Is it possible to end my account without the PIN code? I have the physical sim, so I can communicate the number pri

Questions

77

3

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changing phone and want to cancel prepaid

I want to cancel my prepaid plan

Questions

76

2

0

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Canceling a Line

I have 2 lines on my account. The second line is my grandson but he’s deciding to get his own phone service. I want to cancel his line but I don’t know how much the fees will be. I know he thought about upgrading but to pay it off I owe $325. So if I cancel his line will I have to pay the 325 upfron

Questions

362

2

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Cancel prepaid, moved abroad

Hello, I need to cancel my number and turn off auto topup, i have moved abroad and no longer have access to the number.

Questions

70

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why am i getting error code IA3 when trying to restore a mobile security plus subscription to my device?

I’m trying to get AT&T’s Mobile Security/Call Protect add-on off my phone, but it says it can’t be removed. I would prefer to simply get both apps from the Apple App store and pay for Plus on the Mobile Security, which will automatically enable Plus on Call Protect as well.AT&T trying to t

Questions

170

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i just want to cancel one line to transfer to another carrier, please help.

just trying to cancel a line and use it with another carrier, can you please the process, m trying to cancel the phone ending in 3697 so i can transfer it to my google fi. thx in advance. please if you are an att employee, create a ticket and send me the link to follow up to my onfile att email.tha

Questions

631

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Debt collector calling me for a 7 year old debt!?!

Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T.  While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate.  The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only

Questions

381

4

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Track Or Change Your Appointment

Have DIRECTV Service? Have U-verse service? Have an appointment? If you need to check, change or cancel your appointment, check out our appointment articles below.   DIRECTV   U-verse   Our teams do attempt to give our members the soonest appointment available. Sometimes those

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71.1K

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Closed

Death In The Family - How To Cancel An Account

A loss in the family is something we know can be a difficult time in your life. It can be even more stressful when we are attempting to close out or cancel their account. We would like to help make this a bit easier to for you. Contacting UsIf you know the PIN, you can either Chat With Us or Call 6

Questions

57K

15

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The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

Questions

254

1

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How do I cancel Autopay?

By Covid-19, I'm back to my contury. Today is 02/03/2021 and I turned off Autopay via AT&T Prepaid hompage, Is that all what I do for cancellation? My payment term is always 15th. I have received this message on 01/16 saying 'your rate plan renewal was successful. Your next renewal date is 0

Questions

258

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how to remove/cancel a line on my plan

Is there a way to cancel and remove a line on my plan without affecting my other lines on the plan? Can I do this online? If so, where? I only found how to suspend the line, but I need to cancel it.Thanks!

Questions

216

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Reinstate my closed account

Hello, Is it possible to reinstate my account and number? I had to close it because I was moving away internationally. Now, I am planning to move back to the States. So, I am just wondering if I would be able to get my number back? Thank you

Questions

176

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Stop my Plan

When I visited US on June 2017, I bought a SIM Card with mygophone service. Payment using my Credit Card. But since coming back in Indonesia, I still find billing in my Credit Card for the next month. How can I stop the Plan? can you please help? Thanks.

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1.5K

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Unauthorised Autopay Subscription

I bought a prepaid SIM on a trip to the US and explained to the cashier that I don't need or want the Autopay subscription as I would be in the US for less than a month. However, I have apparently been subscribed to this service without my consent as my account is being credited every month. I've

Questions

151

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Service Cancellation Confirmation

I called customer service today to cancel my U-verse and internet service, but wasn't told I would receive a confirmation letter or email. However, when I read about returning equipment, the website mentions showing a letter or email to FedEx or UPS. How long does it take to receive the confirmation

Questions

588

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Cancel tablet line on share plan

Hi everyone, I have 9gb mobile share iPhone and iPad on my account. I was wondering is it possible to cancel my tablet line, and just continue to make payments on tablet or well att want the full balance payed off?

Questions

3.6K

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How do I cancel my AT&T U-verse account without knowing my account number?

Hello. I am looking to cancel my AT&T U-verse account. I paid for my sons and his mothers cable for the last 4+ years. They do not want it anymore and I do not live there and want to cancel it. Please advise what to do. I do not know account number I have been billed directly through bank and d

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189

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