
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
My account was paid in full for service through Dec 25, but I cancelled my service on Dec 3. I would like a pro-rated refund for the service Dec 4-25 that I am not using.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I transferred providers from T-Mobile to AT&T via a trade in deal. I sent my iPhone 11 Pro back in place of my newly received iPhone 12 Pro in the box it was shipped in, with the provided return label. Yet I have yet to recieve any confirmation of it being aquired or to see any activity on my ba
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hi, I am unable to login to my att account and I can't retrieve the PIN since my sim is not working (I'm out of the United States). I have AutoPay enable so I need to end my account. Is it possible to end my account without the PIN code? I have the physical sim, so I can communicate the number pri
Questions
•
Account & Usage
Accepted Solution
Official Solution
I want to cancel my prepaid plan
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I have 2 lines on my account. The second line is my grandson but he’s deciding to get his own phone service. I want to cancel his line but I don’t know how much the fees will be. I know he thought about upgrading but to pay it off I owe $325. So if I cancel his line will I have to pay the 325 upfron
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello, I need to cancel my number and turn off auto topup, i have moved abroad and no longer have access to the number.
Questions
•
Plans & Features
Accepted Solution
Official Solution
I’m trying to get AT&T’s Mobile Security/Call Protect add-on off my phone, but it says it can’t be removed. I would prefer to simply get both apps from the Apple App store and pay for Plus on the Mobile Security, which will automatically enable Plus on Call Protect as well.AT&T trying to t
Questions
•
Account Features
Accepted Solution
Official Solution
just trying to cancel a line and use it with another carrier, can you please the process, m trying to cancel the phone ending in 3697 so i can transfer it to my google fi. thx in advance. please if you are an att employee, create a ticket and send me the link to follow up to my onfile att email.tha
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T. While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate. The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Have DIRECTV Service? Have U-verse service? Have an appointment? If you need to check, change or cancel your appointment, check out our appointment articles below. DIRECTV U-verse Our teams do attempt to give our members the soonest appointment available. Sometimes those
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Closed
A loss in the family is something we know can be a difficult time in your life. It can be even more stressful when we are attempting to close out or cancel their account. We would like to help make this a bit easier to for you. Contacting UsIf you know the PIN, you can either Chat With Us or Call 6
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
By Covid-19, I'm back to my contury. Today is 02/03/2021 and I turned off Autopay via AT&T Prepaid hompage, Is that all what I do for cancellation? My payment term is always 15th. I have received this message on 01/16 saying 'your rate plan renewal was successful. Your next renewal date is 0
Questions
•
Account & Usage
Accepted Solution
Official Solution
Is there a way to cancel and remove a line on my plan without affecting my other lines on the plan? Can I do this online? If so, where? I only found how to suspend the line, but I need to cancel it.Thanks!
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello, Is it possible to reinstate my account and number? I had to close it because I was moving away internationally. Now, I am planning to move back to the States. So, I am just wondering if I would be able to get my number back? Thank you
Questions
•
Wireless Account
Accepted Solution
Official Solution
When I visited US on June 2017, I bought a SIM Card with mygophone service. Payment using my Credit Card. But since coming back in Indonesia, I still find billing in my Credit Card for the next month. How can I stop the Plan? can you please help? Thanks.
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I bought a prepaid SIM on a trip to the US and explained to the cashier that I don't need or want the Autopay subscription as I would be in the US for less than a month. However, I have apparently been subscribed to this service without my consent as my account is being credited every month. I've
Questions
•
Account & Usage
Accepted Solution
Official Solution
I called customer service today to cancel my U-verse and internet service, but wasn't told I would receive a confirmation letter or email. However, when I read about returning equipment, the website mentions showing a letter or email to FedEx or UPS. How long does it take to receive the confirmation
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Hi everyone, I have 9gb mobile share iPhone and iPad on my account. I was wondering is it possible to cancel my tablet line, and just continue to make payments on tablet or well att want the full balance payed off?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello. I am looking to cancel my AT&T U-verse account. I paid for my sons and his mothers cable for the last 4+ years. They do not want it anymore and I do not live there and want to cancel it. Please advise what to do. I do not know account number I have been billed directly through bank and d
Questions
•
AT&T Internet Equipment