A loss in the family is something we know can be a difficult time in your life. It can be even more stressful when we are attempting to close out or cancel their account. We would like to help make this a bit easier to for you. Contacting UsIf you know the PIN, you can either Chat With Us or Call 6

Good Morning, I received a letter from ERC this week claiming a debt owed to AT&T.  While the alleged debt owed is relatively small, $96.70, I am not about to pay a debt that isn't legitimate.  The debt collector said that this was a past due amount from 2012 (over 7 years ago). Since then, not only

I bought a prepaid SIM on a trip to the US and explained to the cashier that I don't need or want the Autopay subscription as I would be in the US for less than a month. However, I have apparently been subscribed to this service without my consent as my account is being credited every month. I've

Hi, I've transferred my phone number to a temporary parking service, so I am now figuring out how to cancel/suspend my att wireless service online to prevent further payment. I am now abroad and have no way to call the att client service, so is there any workable way? Thank you. (FYI my plan is post

Is there a way to cancel and remove a line on my plan without affecting my other lines on the plan? Can I do this online? If so, where? I only found how to suspend the line, but I need to cancel it.Thanks!

Hello, Is it possible to reinstate my account and number? I had to close it because I was moving away internationally. Now, I am planning to move back to the States. So, I am just wondering if I would be able to get my number back? Thank you

When I visited US on June 2017, I bought a SIM Card with mygophone service. Payment using my Credit Card. But since coming back in Indonesia, I still find billing in my Credit Card for the next month. How can I stop the Plan? can you please help? Thanks.

Hi everyone, I have 9gb mobile share iPhone and iPad on my account. I was wondering is it possible to cancel my tablet line, and just continue to make payments on tablet or well att want the full balance payed off?

Hello. I am looking to cancel my AT&T U-verse account. I paid for my sons and his mothers cable for the last 4+ years. They do not want it anymore and I do not live there and want to cancel it. Please advise what to do. I do not know account number I have been billed directly through bank and d

Currently using $50 monthly plan. I'm leaving the US from late March till August so I'd like to cease the account for that time.I read in the other post that changing to 25cent a minute plan works but does it really work (I often get a call from stranger)? Also is it the only way to avoid paying whi

By Covid-19, I'm back to my contury. Today is 02/03/2021 and I turned off Autopay via AT&T Prepaid hompage, Is that all what I do for cancellation? My payment term is always 15th. I have received this message on 01/16 saying 'your rate plan renewal was successful. Your next renewal date is 0

Hello, I moved apartment and unfortunately, new apartment has another provider. I canceled U-verse Sep 20th and returned my U-verce equipment. When I canceled, I heard that I will not be able to log in to my account in 90days. I saw "If i cancel my AT&T account will I lose my email address

I called customer service today to cancel my U-verse and internet service, but wasn't told I would receive a confirmation letter or email. However, when I read about returning equipment, the website mentions showing a letter or email to FedEx or UPS. How long does it take to receive the confirmation

Hello, I started my plan with 2 iPhone 12s and 2 Apple Watch SEs back in spring of 2022. I now realize the cell service we pay for on the Apple watches is completely uneccessary, as we always have our phones on us. I don't want to return the Apple watches, but I'd like to remove the cell servic

I canceled my ATT service. My final bill was paid in full. I even have a 45 ¢ credit on the next month. I tried the online unlock thing. It says "We can't approve your unlock request"..."You have a past due balance " I click make a payment in that email, it says "Sorry, we can't accept a payme

I have a Club Service AT&T Internet Service that I am looking to disconnect. I've contacted several AT&T numbers but no one can help me cancel this service. Who can I contact to help me cancel this service?

I have a problem that I've been told can not be handed at an authorized retailer. I have been told that I HAVE to go in person to a corporate store to present paperwork. However, when I go looking online to locate a corporate store, it is not clear which stores are corporate stores and which store

I was on my moms plan. I would pay her monthly. It was just how we did things. She unexpectedly passed away and her husband cut my line because I disagreed with how he was handling my moms belongings. Is there any way to get my number back? I have had that number for years.  

I wang to log in my prepaid account to change the paying method. I forgot my passport, while I'm not in America now,so I could not recieve any messages to help me log in. How can I keep pay for my number or can I cancle my number?

I have 5 uverse receivers. I want to return 3 to reduce my monthly bill.  How do i do this?  I can't find any way to cancel only the receivers to trigger the return process.  Thank you in advance.