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iPhone returned yet mysteriously still being charged

Returned phone- which came w upgraded service- cancelled and returned immediately after no one at AT&T could tell me what charges were- this was over a month ago- still getting hit w 350 phone bill?! No one at AT&T can help- they say it can take months to process the phone return which they

Questions

63

1

Business cancellation service refuses to take call?

I've tried to get through to cancel my business internet service for hours today and they keep transferring me to everyone but that person. Is this a scam? I'm tempted to file a small claims case against ATT unless they provide an available method of cancelling service.

Questions

20

2

Can't cancel my internet over the phone because the help service keeps transferring me to a dead line

I'm trying to cancel my internet account over the phone, but every time it says it's connecting me with someone, the ringing suddenly stops, and then I hear silence. Sometimes I'm on silence for up to 5 minutes, other times the call also drops after 10 more seconds. I have tried 10 different phone n

Questions

43

1

0

AT&T business account with no access - continue to get charged

I've been trying to cancel an old AT&T business account associated with my business for several months. I don't have the proper login info to access anything online and get denied access to the account over the phone. Anyone on here who can help? They are linked to our operating account and t

Questions

27

1

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Termination of Auto Payment

As I was in the United States and moved to another country, I would like to cancel my US number. My number is a prepayment system, and I'm trying to cancel AutoPay from at&t my prepaid, but I need this to authenticate my account after logging in;"Our records indicate your 4-Digit PIN has recentl

Questions

26

2

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Passthrough options greyed out

I setup IP Passthrough a while ago and set my fixed Mac Address for IP Passthrough.I have a new firewall and need to update the MAC Address in the Arris NVG599 but it is greyed out and I can't change the MAC in the Firewall - - > IP Passthrough section, or anything in the IP Passthrough section e

Questions

549

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Cancel services

I am an international student from Sweden who’s been using my phone plan through AT&T since my freshman year. Now I graduated and is moving back to Sweden and will use a new phone plan there. Therefore, I won’t use this number anymore. My question is if there is a way to delete my account or the

Questions

13

1

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Cancel prepaid plan while overseas

Hi, I was an international student in the US but left in March due to the COVID situation. However, since I left in quite a rush, I didn't manage to cancel my phone plan and didn't know then how long I would be out of the country (looking to be at least another year from now). Now, I'm unable to acc

Questions

290

1

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AT&T Reneged on a Special Offer

Hello Fellow Unhappy AT&T Customers, Have any of you experienced receiving a custom offer from ATT Customer Loyalty in order to keep you as a customer only to then have it pulled out from under you? I have. It sucked, and ATT isn't doing anything about it. If you've experienced something lik

Questions

62

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How do I cancel my prepaid number?

Already got a sim card for a regular plan. Already cancelled the auto pay, but I want to cancel the number and get a refund on the rest of my month. Prepaid was only active for 2 days because I got bad information.

Questions

86

2

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Dispute charges

I switched to Verizon in June 2022. After having ATT assist me in transferring my service I was told that the account should now be canceled and I would not receive any additional charges.  However, I received a bill in July for 2 watches, and an I pad that I had specifically requested to canc

Questions

50

1

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Owner

I returned a equipment via UPS store per your instructions years ago and used your pre paid upc code print out for shipping the equipment back to you and you still charged me for equipment and reported me to creditor for collection that i have recently found out about. I C System Inc.   Accoun

Questions

45

2

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Major Outage in Austell, Atlanta and Tucker Georgia

This is beyond ridiculous to have a major outage on during the holidays.. My area has experienced an AT&T Fiber Internet outage since yesterday with no estimated time of restoration. AT&T Fiber can not handle peak seasons such as major holidays with a large number of people on the network. W

Questions

193

1

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AT&T Reps unreachable and lied to me

We are behind on our wireless bill because of unforeseen circumstances and our service was suspended as a result, I called multiple numbers, multiple times today, after trying the chat and being told it was out of their ability to assist with. I finally was able to get through to collections and was

Questions

34

1

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911 Hang-Up Calls

So, we were getting visits from the police due to 911 hang-up calls...4 so far! I canceled the AT&T phone number(POTS line) they were supposedly coming from. They they continue to happen but now, the police say the calling number is different but yet, still tied to our address. Any suggestions

Questions

47

3

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Online payment unavailable

Hello I was trying to pay my internet direct TV bill and was hit with "online payments are unavailable for this account" and was wondering why. I don't have any return payments and if I do payment arrangements I've always pay by or before the dates.

Questions

94

3

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Upgraded services and put us on a contract against our consent

Last month we transferred a cutomers exsisting services over to be billed to us. It was supposed to be at temporary situation as the house the services are being provided for is vacant,and for sale. We were asked several times during the transfer process if we wanted to "upgrade" the exsisiting serv

Questions

534

3

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Att Account Account and account number

I am a residential internet customer and does not have an online account. I do not know my account number, nobody sends me Bill and I deducts money from my credit card every month. I am moving and need changes to my account. I will request my bank to deny money to ATT after my move, if I still find

Questions

18

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Deactivate the automatic payment by debit card from Europe

When I returned to Europe I could't cancel the automatic payments. Is there any way to do this via an online form?

Questions

40

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Closed

Re: Returned Defective SamsungGalaxy A13

I receieved a defective pre paid phone, requested it be cancelled and send me a label. I had the phone 2 days  now its showing up on my acct saying activate. I already called over 6 times about this to ATT. Ridiculous customer service.

Questions

29

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