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cancel a phone line

I upgraded my boyfriends cell phone in August 2023. We have split since then. He has refused to take over the line or give back phone. What is my total obligation if I cancel the line. Is there a balance I have to pay on the line for the next 35 months or can I just pay off phone and be done. What a

Questions

515

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I need cancel my mobile phone plan

I need to cancel my cell phone plan because I'm no longer in the United States,but my number is linked to someone else's name, as it was designed so that we would have 3 lines on the same contract, and that's why I don't have access to the app because I don't have the username ID. How should I proce

Questions

24

1

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Uverse Equipment Return

I canceled my Uverse service on March 9 2020. AT&T sent me a detailed list of the equipment I need to return. I cannot find this list anywhere on my AT&T account page..

Questions

71

1

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service tech never made it or called

We were having some spotty internet so we set up for a service call. The appointment was set between 12:00-4:00 pm on 7/11. We finally called about 4:45 wondering what happened. I had to take a half day off work just to be there. They said they would get in touch with the repairman and we would here

Questions

304

2

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Recovering Canceled Account

So recently, i lost my job and wasnt able to pay on my account for some time. My lines were suspeneded for about 2 weeks and then the other day i've receieved a a message that my account was canceled.Intially i needed time to pay on my account since i was out of a job and i had spoken to someone abo

Questions

286

1

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Trade in promotion (Edited per community guidelines) with AT&T wireless

I am at the point of this issue that I have started to post this to all AT&T contacts, social media accounts and have finally gave into our 911 call center and began the transition over to a different phone corporation, I have stood by At&t since i started 13years ago. No more... A high

Questions

112

5

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Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

40

1

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Apple Support/ AT&T

I’ve been a customer over 3 years now and I’ve had a iPhone 10,11 and now a 12 mini and every single day that I’ve had this phone it’s been nothing but trouble. Apple support and anyone not one employee at the AT&T store can seem to remove my old email and replace it with my new email. Since I’m

Questions

67

2

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Refund prepaid amount

After activating the phone I am unable to make a call or receive one. I call customer service, they ask for the phone number I was assigned and say no account by that number found.

Questions

48

2

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Cancel Auto Renew for AT&T PREPAID with a lost account

Hi everyone, I have the Auto Renew with my cradit card for an AT&T PREPAID card. I did this plan last year being in the USA for work and I just noticed that is still doing the renew everymonth. I lost the informations about my AT&T account (I tried to place my number but doesn't recognize

Questions

53

2

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Trying to speak to a human - "One minute wait time"

Why is it sooooo hard to speak to someone to cancel service ?    I'm finally told my wait time will be less than a minute, but like every other time I hear that, the loooooong wait begins.     It keeps sounding like I'm finally going to speak to someone (phone ringing), but then I just hear another

Questions

191

0

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unlock phone

I have been trying to get my phone unlocked for 1 week and after 4 days I called and talked to supervisor and got an urgent case number and that was 3 days ago and it is still locked. The phone was paid for before service began 6 years ago and should not have ever been locked in the first place.

Questions

46

3

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coverage and options

To Whom it may concern, I have been a customer for 20+ years and have a family plan with my 2 sisters and 72 year old mother and in general, your service has been pretty good. About 10 years ago, My sisters and I noticed that my mother had to go out to her car to make phone calls because the service

Questions

60

1

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Cancelling AT&T Uverse while maintaining my Internet

I would like to speak to a representative about cancelling my U-Verse TV and keeping my AT&T Internet. I have tried calling your 800#, but either fast busy, circuits are busy message - or if I am lucky enough to get your vpoce prompt - I get disconnected.

Questions

114

1

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Fiber installation - Problem with outbuilding? Is fiber really "available"?

I should begin by saying that there is no other available internet in my neighborhood unless you are willing to deal with satellite metered internet. Never mind the fact the phase 2 and 3 both almost completed in our subdivision are both "AT&T Fiber Neighborhoods" as the big signs love to promot

Questions

81

4

Payments debited prior to receiving bill

We have our account on auto pay. But as of the last two payments payments have been debited from our account prior to the bill being Delivered to me. I called trying to reach a manager to assist as the customer rep are stating I must have made changes to my account. My account is so old it’s a legac

Questions

60

4

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Business cancellation service refuses to take call?

I've tried to get through to cancel my business internet service for hours today and they keep transferring me to everyone but that person. Is this a scam? I'm tempted to file a small claims case against ATT unless they provide an available method of cancelling service.

Questions

20

2

Can't cancel my internet over the phone because the help service keeps transferring me to a dead line

I'm trying to cancel my internet account over the phone, but every time it says it's connecting me with someone, the ringing suddenly stops, and then I hear silence. Sometimes I'm on silence for up to 5 minutes, other times the call also drops after 10 more seconds. I have tried 10 different phone n

Questions

43

1

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Termination of Auto Payment

As I was in the United States and moved to another country, I would like to cancel my US number. My number is a prepayment system, and I'm trying to cancel AutoPay from at&t my prepaid, but I need this to authenticate my account after logging in;"Our records indicate your 4-Digit PIN has recentl

Questions

26

2

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Passthrough options greyed out

I setup IP Passthrough a while ago and set my fixed Mac Address for IP Passthrough.I have a new firewall and need to update the MAC Address in the Arris NVG599 but it is greyed out and I can't change the MAC in the Firewall - - > IP Passthrough section, or anything in the IP Passthrough section e

Questions

549

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