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Is this just a simple error or something more sinister

someone’s sim cards were mailed to my home address. I’m not an AT&T customer I received 3 sim cards to my address with another name on the package. Is this just a simple error or something more sinister?  How do I find out?

Questions

101

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Attempting to cancel my internet and direct tv

Att app instructs to download Direct Tv app to cancel. My old email and account numbers will not work. How do I work around this obstacle please?

Questions

220

3

What is AT&T's "credit check" process during account reinstatement?

I have recently had my account canceled and I am trying to reinstate my service agreement, however, I have a few concerns: I keep hearing that there will be a necessary credit check." I am told that part of it is to look and see if there was a deposit made on a phone associated with an account and t

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1.4K

2

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Where have they hidden live rep chat

I am in a country where I cannot connect to my ATT service and I need to get help from a live rep, HOW? I keep getting run in circles with automated chats that want me to sign into an account that I can't sign into. HELP!  This is really rotten ATT support.

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181

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Can AT&T look up an old phone number

I need to find an old phone number i had in 2007. i know thats a long time ago but i need this phone number so that i can recover my federal employer id number. the IRS has to have the phone number to look up the business that was associated with it. i really need to find out what my FEIN is beca

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78

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Very POOR customer Service. What is the cost for terminating business internet?

Scheduling Specutrum as I type. Can't wait! Does anyone know how much they are going to charge me for canceling services? I am so disappointed in AT&T, they are supposed to be a leader in techology and they aren't even there for their business customers. After 2 hours today, I still was not ab

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37

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Still waiting for refunds on two cancelled orders

I cancelled two orders, 23-796110924967925 and 23-676060282340274 and I'm still waiting for a refund. My bank issues credit refunds the same day, and it's been 5 business days since I cancelled. Could a rep check the status of these refunds?

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53

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LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

79

4

Paying for service not given

I cancelled my service my bill was $0 now why do I have to pay for service I didn't get? I called and ask for copy of contract and they won't give me that either why?

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101

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broadband disconnection

A842 | Acct# (Edited to remove personal information) (Edited to remove personal information) Broadband DSL AT&T 11/30/2014 (Edited to remove personal information) (Edited to remove personal information) please assist me in disconnecting this circuit

Questions

45

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Signing up for prepaid Autopay

I have recently signed up for At&T autopay and upon signing up completely, hours later ,I get a message saying i cancelled autopay when I did not cancel my autopay. I am very confused. Thank you very much Bri

Questions

59

1

Worst customer experience ever with AT&T!!!

Experiencing the worst (non)-response from any company I have ever done business with.  After being offered a "promo" tablet, a new in-authorized line of service was added.  When I tried to cancel I was then offered a lower rate to not cancel with the understanding I could cancel at any time.  But n

Questions

459

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Maybe you can help me get someone that can actually do something to completion

is there any way to get someone that can actually do something? I want to get my credit processed and I have absolutely no faith in anything that anyone at at&T says. At&t has wasted well over 30 hours of MY time and I've finally had enough. Here is a little taste of what I've been through. And this

Questions

243

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What is the address for AT&T collection debts department so I can send documentation?

What is the address for AT&T collections department for a past-due debt?

Questions

4.3K

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Used the app to Cancel a line

I used the app today, to cancel a phone line and a tablet. I clicked on the device and selected Options. Then I clicked on the icon that says 'CANCEL A LINE'.  I filled out the form and submitted it.  There was a pop-up to ask if I really wanted to cancel this device.  I chose Yes,

Questions

1.3K

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cancel a phone line

I upgraded my boyfriends cell phone in August 2023. We have split since then. He has refused to take over the line or give back phone. What is my total obligation if I cancel the line. Is there a balance I have to pay on the line for the next 35 months or can I just pay off phone and be done. What a

Questions

504

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ATT wireless is too expensive

ATT wireless is too expensive and has no plan for low data user. I have been an ATT Wireless user forever. I am now paying over $104 a month for two phones. This is a 6GB plan and we use .1GB per month. We only use data at home over WIFI except for occasional email, GPS, and an occasional we search.

Questions

2K

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Att is preventing me from transferring my phone number

I am trying to transfer my number and service from att to Verizon. Once I received my Verizon phone in the mail, I called att to do the transfer. Att disconnected my service immediately and hung up. They did not tell me any next steps or PIN numbers I would need for the process. Now Verizon cannot f

Questions

1.4K

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Slow internet no matter what I choose

Recently, I had at&t home internet package that suffered horribly. Paid over $90 a month for a speed of 5 mbps. After contacting support they mentioned trying All-Fi with a speed of 140 mbps at around $60 a month. So I signed up. When we first turned on the device, it ran at about 125 mbps. Afte

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623

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Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

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