Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (763)

Relevance
Selected Relevance
Will Never Use ATT Again!

Terrible service!! I will never use or recommend them to anyone!  We recently moved and signed up for AT&T internet service at our new place.  Everything was fine at first, but after exactly one month our internet stopped working.  We looked at our account online, only to find ou

Questions

69

1

0

Missing the email contact address to get in touch with the AT&T PREPAID customer service

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

Questions

55

1

0

Signing up for prepaid Autopay

I have recently signed up for At&T autopay and upon signing up completely, hours later ,I get a message saying i cancelled autopay when I did not cancel my autopay. I am very confused. Thank you very much Bri

Questions

53

1

Preorder IPhone 15 Pro cancelled

I preordered the iPhone 15 pro at 5:20 am Friday 9/15. My order was “good to go” and schedule to ship out on Tuesday and my trade-in status was “confirmed. However, by Saturday afternoon I was asked to verify with ID, which I did not even an hour after receiving that alert. On sunday morning, I foun

Questions

106

1

0

Is it always this hard to cancel (or even restore) internet account?

Trying to either restore or cancel my AT&T internet has been a crazy hassle. I have been happy with the service until now. I’ve had service for about a year and a half, without issue. My monthly AT&T fee has been deducted directly from my bank account every month.  Unfortunately, I r

Questions

84

2

0

Mgr

I am trying to figure out how to cancel my AT&T business account? I've called several times, but I just sit on the phone waiting for someone to help - is there a better way to go about this?

Questions

58

1

0

Cancel my autopay

I have an auto payment plan and I want to cancel my plan right now since I'm in South Korea. But I don't know my AT&T ID and password. So, I talked to the AT&T staff in live chat and he provided phone number which is 1-800-947-5096. When I called this phone number, it said that none of the expert wa

Questions

95

1

0

Should I Boycott AT&T?

Any company that let's their logo be displayed prominently on another organization's storefront allows that organization represent them. If that organization does anything disreputable, it reflects badly on the company that let them display their logo. Am I missing something here? It might

Questions

80

2

0

Closed

Having trouble trying to cancel prepaid autopay system

I am currently out of the states, and I will be out of the states for about a month or two. However, I am having trouble trying to cancel my prepaid autopay system. I have been trying to log into my account via my email address and it keeps telling me that the access has been denied. Obvio

Questions

38

1

0

Customer complaint

How can contact someone in AT&T that authority to understand my issue and fix it? I’m tired of telling my story! Im tired of people who don’t understand or act ignorant. And I’m tired of being transferred over and over and disconnected.

Questions

63

7

0

Discount expiration

My discount is about to expire in 36 days I have a $30 off/12m w/1y term $180 ETF first question when the 36 days are up do I pay the new monthly fee or is it the last discounted fee? second, if I cancel now to I have to pay the 180, or do I wait the 36 days to cancel?

Questions

130

2

0

ATT Won't Cancel My Internet! Can't Even Contact Them!

The only way to cancel is to call the number and I can't even get anyone on the line. I'm not playing these games! The credit card is already canceled so you're not getting anymore money! I've disconnected the internet and I'm not even using it. Either let people cancel on Chat or by mail if nobody

Questions

160

26

0

Why doesn't anyone at AT&T customer service know what wireless home phone/internet is???

We've had a wireless home phone/internet router from AT&T for over 4 years now. We live in a somewhat rural location and can't get DSL, Uverse, or cable company internet so we have been using AT&T's wireless internet through the AT&T cell towers in order to have internet out here (we nev

Questions

92

2

0

What is AT&T's "credit check" process during account reinstatement?

I have recently had my account canceled and I am trying to reinstate my service agreement, however, I have a few concerns: I keep hearing that there will be a necessary credit check." I am told that part of it is to look and see if there was a deposit made on a phone associated with an account and t

Questions

1.4K

2

0

0

At&T cancelling landline. Problems switching to Verizon

I've tried for more than a month to switch my AT&T landline service to Verizon. AT&T is cancelling landline service in May. Despite trying multiple times and being on the phone for more than 14 hours total, it still has not happened. I want to keep my phone number, but Verizon says At&T

Questions

727

3

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

74

4

If I buy iPhone 12 Pro from America, can I unlock the SIM?

Good evening my friends, I am Mohammed from Saudi Arabia If you bought a device from Best Buy via the at&t network, it arrived in Saudi Arabia Can I deactivate the SIM card and use a local SIM card?

Questions

1.5K

8

0

Billing scam

Sold phones that I called right back to CANCEL.. . but they arrived the next day. Boxed them up with shipping label..sent the back the next day. 2 months of billing cost of phones and now SERVICE!

Questions

66

1

0

Maybe you can help me get someone that can actually do something to completion

is there any way to get someone that can actually do something? I want to get my credit processed and I have absolutely no faith in anything that anyone at at&T says. At&t has wasted well over 30 hours of MY time and I've finally had enough. Here is a little taste of what I've been through. And this

Questions

208

29

0

Why Direct TV and AT&T Lost 10 Billion in 30 days After Deplatfroming NewsMax and OAN

I want to express my displeasure with your decision to deplatform Newsmax TV. It was a terrible decision, and as a result, we will be cancelling our 5 phone cell phone coverage with you after 11 years. You go woke you go broke.

Questions

1.5K

14

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.