I would like to speak to a representative about cancelling my U-Verse TV and keeping my AT&T Internet. I have tried calling your 800#, but either fast busy, circuits are busy message - or if I am lucky enough to get your vpoce prompt - I get disconnected.

This is beyond ridiculous to have a major outage on during the holidays.. My area has experienced an AT&T Fiber Internet outage since yesterday with no estimated time of restoration. AT&T Fiber can not handle peak seasons such as major holidays with a large number of people on the network. W

Installation fee waived for Fiber (like all companies). Get my first bill, and of course I'm getting charged.Get Promo rate. Get my first bill, of course I'm getting charged full rate. Speak to customer service; I essentially get called a liar (A+ customer service). I insist on speaking to a manager

We were supposed to receive a 200 credit card for signing up for ATT wifi. We met all the specifications needed to get the card. We received an email and activated the card. I called in to make sure we did everything correctly. They assured us we did. We waited 6 weeks..nothing in the mail. Called

Hi,I don't find on your website how to cancel my subscription. Could you help me please?Regards,Greg

I bought a new iPhone 11 Pro 512gb and wanted to give my old iPhone X to my mother. I added a new line, with a new number when I purchased the new phone. She now has decided she cannot deal with this iPhone X, and that it's too expensive with AT&T in ancy case, and I wanted to cancel the account and

I should begin by saying that there is no other available internet in my neighborhood unless you are willing to deal with satellite metered internet. Never mind the fact the phase 2 and 3 both almost completed in our subdivision are both "AT&T Fiber Neighborhoods" as the big signs love to promot

I canceled my Uverse service on March 9 2020. AT&T sent me a detailed list of the equipment I need to return. I cannot find this list anywhere on my AT&T account page..

I have been trying for 3 months to cancel my prepaid auto billing and nothing works! 1. PIN won't come through as I am in Australia when trying to set up online account.2. Number given to call AT&T in USA for prepaid on this forum has been disconeccted.3. Last 4 digits on phone number DO NOT work as

I have been dealing with your since June 2.  I will not leave my laundry list of crap here, look my account up.  I'd call you but oh...I have no phone number still.  And nobody from your fabulous retention/sales dept calls back and nobody will cancel my service either.   Somebody NEEDS TO CALL ME.  

After activating the phone I am unable to make a call or receive one. I call customer service, they ask for the phone number I was assigned and say no account by that number found.

According to the 29 April 2019, AT&T [email scrubbed] email in my possession, the AT&T company received the returned cell phone from me. During several cell phone conversations,on many occasions, with different AT&T representatives, each one confirmed receipt of the cell phone. Also one AT&T repr

I cancelled my account and I need to return the equipment but  I can't to return it by ups because  they don't have my account in the system, my husband talked with you and they told him try again with the account ,and if not working try with the address, but you don't  given him the

Hello Fellow Unhappy AT&T Customers, Have any of you experienced receiving a custom offer from ATT Customer Loyalty in order to keep you as a customer only to then have it pulled out from under you? I have. It sucked, and ATT isn't doing anything about it. If you've experienced something lik

I am new in the US and I have purchased a one-year prepaid AT&T plan (SIM only). I have brought a phone device from my home country but I have received a message couple of weeks ago from 11112000 that I should upgrade my phone otherwise AT&T will cancel my service. So I visited to purchase a

I tried porting my cel number from ATT to Google Fi but ATT screwed up and sent it to T Mobile, then cancelled my account. ATT says they can’t reactivate my account to try again because they no longer have the phone number. T Mobile says they don’t have the number despite what ATT says, and my provi

Hello I was trying to pay my internet direct TV bill and was hit with "online payments are unavailable for this account" and was wondering why. I don't have any return payments and if I do payment arrangements I've always pay by or before the dates.

I have been without a cell phone for over 2 weeks now... after shopping around, I decided to take the plunge with At&t and I knew I wanted the Apple iPhone 13. I selected my phone, plan, accessories, did the credit check, agreed to terms of service, all that, now comes down to pay and it says I owe

My order was canceled twice because ATT says they couldn't prove it was me although I gave them a SSN, DOB and passed a credit check. What's going on?

Not real sure where to begin. it's been over 3 months since I called in to lower my bill with Direct Tv, and was told that I would save money if I bundled AT&T along with Direct TV. So naturally that sounded wonderful, so I opted to do that and I also asked for the lowest package available which was