I was promised free install (bay area promotion) numerous blunders on at&t side and they created new work orders that I did not authorize and put on a total of $149 in fees. After literally 4 or more hours on the phone (I can prove it) they finally credited my install fee. Then needed another few ho

I'm trying to cancel my internet account over the phone, but every time it says it's connecting me with someone, the ringing suddenly stops, and then I hear silence. Sometimes I'm on silence for up to 5 minutes, other times the call also drops after 10 more seconds. I have tried 10 different phone n

Hi, I bought two dataplans (for iPad) by mistake last week.Can I cancel pending one of them?  Thanks,Kibi

I currently have no service on my phone, so I cannot call customer support. I have been trying to use the live chat for over 30 minutes and there's no indication that I'll even get to talk to anyone. So this is done out of desperation. I recently signed up for AT&T H20 wireless service plan for

I receieved a defective pre paid phone, requested it be cancelled and send me a label. I had the phone 2 days  now its showing up on my acct saying activate. I already called over 6 times about this to ATT. Ridiculous customer service.

I'm posting here in hopes someone can point me to the right direction in getting some actual help. I pre-ordered an iPhone 7 and iPhone 7 Plus minutes after the AT&T online store opened at Midnight Pacific.  I'm transferring my service from US Cellular to AT&T in the process of this. Since then, my

I have been trying to get Fiber installed in my townhome for about 15 months now. It has been a long, frustrating, and exhausting experience and I find myself today looking at other providers to cancel the last of my AT&T services.We live in a townhome and there are 7 units in our building. It is on

Hi, My name is Chris. I've tried to cancel a service that was erroneously opened for me. I was trying to get uverse for my house but got signed up for AT&T Velocity 2 -4G LTE. I tried to cancel the service via phone calls and was assured it was cancelled, but yesterday I received a bill in the mail

My prepaid account was cancelled in the evening of May 3rd. I have a prepaid account I pay yearly and have about 6 months left on it. Customer service keeps telling me, my account was cancelled because I have a Lg phone. I continue to let them know their system is wrong and I do not have a Lg phone,

In July this year, I inquired with AT&T call center for postpaid connections with mobile phone bundled with it. The guy took my ssn, ran a credit check, and proposed postpaid with Iphone bundle. I was asking two connections. The cost was too high for my budget and so i declined on the call itself, t

I’ve been a customer over 3 years now and I’ve had a iPhone 10,11 and now a 12 mini and every single day that I’ve had this phone it’s been nothing but trouble. Apple support and anyone not one employee at the AT&T store can seem to remove my old email and replace it with my new email. Since I’m

I am at the point of this issue that I have started to post this to all AT&T contacts, social media accounts and have finally gave into our 911 call center and began the transition over to a different phone corporation, I have stood by At&t since i started 13years ago. No more... A high

I have been told countless times that the returns team has my returned unopened iphone but 5th rep i spoke to would not give me a timeframe of how long it would take for the phone to be inspected so that the “park” could be removed from my line. The phone was unopened, it isn’t right to hold my ac

I have been trying to get my phone unlocked for 1 week and after 4 days I called and talked to supervisor and got an urgent case number and that was 3 days ago and it is still locked. The phone was paid for before service began 6 years ago and should not have ever been locked in the first place.

Att is a terrible company, they separated my wifi and cell phone bill when i just wanted wifi added to my account under one account and they decided to separate them. also months later i pay my bill and then they claim I never made a payment and not only does my bank statements show the payments mad

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

We were having some spotty internet so we set up for a service call. The appointment was set between 12:00-4:00 pm on 7/11. We finally called about 4:45 wondering what happened. I had to take a half day off work just to be there. They said they would get in touch with the repairman and we would here

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

I have the worst experience with AT&T, I sent 3 almost new phones to do trade in and after waiting more than 3 months they told me that they had already received them, so now they tell me that they never received them since they were sent to the wrong warehouse, They stole my phones and lied to my f

canceled an order for new phone and tried to go back in and buy a different one but it now says i have a wireless account even though it was cancelled.  (Edited per community guidelines)?