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Military Cancelation - Failure of System and Customer Service

I have been stationed in Japan since September of 2021. Before I left my previous duty assignment, I placed my account on cancelation. However, my account did not get canceled. I have been charged every month since. I have called, emailed, and chatted multiple times about this issue. The problems be

Questions

25

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I want to cancel my prepaid account

I need help cancelling my prepaid account. I have called the number and cannot get anyone on the line. I call the main ATT line and they can't help me. I also try the link to log in to my account and it won't work. Please help.

Questions

133

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Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

Questions

44

2

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Request cancel plan

I would like to cancel my current plan. I went to the AT&T store in West Lafayette a month ago. I was looking for a prepaid plan but the employee said AT&T doesn’t have the prepaid plan. So I had to get an unnecessary plan. A few days later I got another plan on T mobile and I’ve never used

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15

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Billing Question

Hi ATT Team, In 2018 I have requested ATT team to disconnect my ATT mobile service on November 2018 and I paid all the dues related to my phone before requesting the disconnect. Post disconnect I received a bill for 53$ and I have been told the service was not disconnected, after connecting with

Questions

32

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AT&T Billing

I had AT&T internet about 2 years ago.When I moved out I canceled quickly within a matter of 3 days returned my box.A year later to my surprise I found out that they were continuing to bill my account.I called them and they returned only 6 months for service that I did not even receive.Afterward I p

Questions

91

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Caller ID

I have a small biz account - four lines, and four or five iPads... I have changed the caller ID on the system at least a dozen times. I have spent ENDLESS hours on the abomination known as help lines - waiting in line or waiting for a call back... EVERY TIME I'm told it will take effect in

Questions

27

3

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Internet was down, called support, they asked two questions and then ordered a replacement gateway.

My internet was down and I contacted support over the phone for help. They asked me two questions for troubleshooting, (steps I had already completed: check cables, reset the gateway). The support agent then immediately decided I needed a new gateway and told me had ordered me one. An hour later, I

Questions

33

1

Phone still hasn’t shipped.

I ordered a iPhone 13 pro max with a contact plan December 3 2022 through the guest checkout And it is January 8 2023 and still no phone. I talked to a customer service rep when I noticed it never shipped in December and they told me the 14th and it still never arrived. My phone was supposed to ship

Questions

105

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Unable to suspend service

I wanted to suspend my service for 5 months as I will be out of the US and I have a local number in the country so I won't have to use my AT&T number but I am unable to do so as I cannot login to my account.Can anyone tell me if there are any restrictions on accessing my account outside US or any al

Questions

48

1

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I left the US without cancelling my phone account

hello, I left the US without visiting the customer store and removing the line a few months ago. So the AT&T website says if I didn't make a payment on prepaid, then the service shuts off automatically, which is what I hope to be true. But some others say I'll be sent to collections. so which on

Questions

17

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Closed

Cancel my service

I want to cancel my DSL and home phone service. I have been on the phone for over an hour trying to cancel my account. I have tried to cancel online, but there is only an option to cancel my home phone service. I have reached out on social media, but no reply. How do I cancel my account? I have al

Questions

71

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Where have they hidden live rep chat

I am in a country where I cannot connect to my ATT service and I need to get help from a live rep, HOW? I keep getting run in circles with automated chats that want me to sign into an account that I can't sign into. HELP!  This is really rotten ATT support.

Questions

171

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Been wanting to cancel but can't...

Back in the beginning of 2022 I transferred the DirecTV and ATT Internet account from my aunt to my name since she is no longer wanting to take care of the bill. After continuous tries with the TOBR, I finally was able to finalize the transfer. I even got the customer service summary and it says the

Questions

181

4

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Unlock old device

I’ve switched carriers and need my sons device unlocked.

Questions

19

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Most Worst Customer Service I have EVER Received !!!!

Between wasting an all day on trying to connect my new router for my new home wifi to the worst customer service when calling and getting disconnected to not being able to get a good manager on the line to not getting anything resolved either ! These people are terrible and their service is trash !

Questions

28

2

Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

56

15

TRADE IN PROGRAM not working

I made a trade in at a store back in Sep 2022; the phone was working perfectly fine and had not scratches or breaks. I was confirmed by the store that I qualified. I was able to see the status of the phone until October "Device Received and Processed" I needed an additional step: trade Completed and

Questions

45

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1GB AT&T Fiber does not let me work from home but Spectrum 500MB broadband does?

One of us works remotely - from home - 100% of the time. We recently got ATT fiber installed and this internet will not connect to the work SQL server or upload any reports. The spectrum broadband does work and uploads to the work server with no issues. How is that possible? How could twice the band

Questions

28

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Canceling with AT&T

I am writing to AT&T about why I am choosing to terminate my services.  I traveled to Asia for 2 weeks on November 10-25, 2018. During this time, I was alerted a text message from AT&T that I had incurred international data roaming charges exceeding $180 and was told to call AT&T right away. This da

Questions

595

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