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Id verification link in email does not work

I am upgrading my phone and the emailed link doesn't work. It says "we cannot direct you to the requested web page at this time. Try again". The text that was sent said "Hi, it's AT&T. We need to confirm you placed order # 23-. Upload your driver's license, state ID, or passport from this device

Questions

487

4

0

Cancelled service, lied to about prorated charges and being held for full bill and now late fees

As the title says, I Cancelled my ATT service over a month ago and the representative 7 days into my billing cycle. I have been an ATT Cellular member for a *very* long time, part of the grandfathered unlimited data plan. I have been on autopay for just as long. Recently switching to Project Fi to s

Questions

875

5

0

0

Unable to retrieve or change passcode

I had to move out of the country on Aug 19th. Unfortunately I was not aware that I need to call and cancel the service. I thought it would be as simple as Logging into my account with "username and password" and click on Cancel and follow the process. OR Visit a store and return the equipment

Questions

1.5K

2

0

I don't know what to do

Howdy, I don't know the best way to express how I feel about the last 45 days but I'll do my best.  I originally signed up a few years ago when gigabit first hit Austin and had a great experience for those few years.  I recently moved about a 1/4mi down the road and the whole experience has been a r

Questions

181

1

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returned equipment, charged for entire month

I returned all of my internet equipment on Sept 19 to a UPS store, cancelled over the phone days prior but was still charged for all of September. Is this typical?

Questions

87

1

0

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Billing Question

Hi ATT Team, In 2018 I have requested ATT team to disconnect my ATT mobile service on November 2018 and I paid all the dues related to my phone before requesting the disconnect. Post disconnect I received a bill for 53$ and I have been told the service was not disconnected, after connecting with

Questions

32

1

0

TRADE IN PROGRAM not working

I made a trade in at a store back in Sep 2022; the phone was working perfectly fine and had not scratches or breaks. I was confirmed by the store that I qualified. I was able to see the status of the phone until October "Device Received and Processed" I needed an additional step: trade Completed and

Questions

46

0

0

Missing the email contact address to get in touch with the AT&T PREPAID customer service

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

Questions

56

1

0

Cancel service

I signed up about year from last August.  In August my rate doubled, so I called to see if if I could get it reduced.  They reduced it 30 bucks or so but of course, extended my contract for another year.  Now I am having trouble with getting email from my own domains on my ATT network.  It works fin

Questions

692

3

0

0

Unable to suspend service

I wanted to suspend my service for 5 months as I will be out of the US and I have a local number in the country so I won't have to use my AT&T number but I am unable to do so as I cannot login to my account.Can anyone tell me if there are any restrictions on accessing my account outside US or any al

Questions

53

1

0

Canceling with AT&T

I am writing to AT&T about why I am choosing to terminate my services.  I traveled to Asia for 2 weeks on November 10-25, 2018. During this time, I was alerted a text message from AT&T that I had incurred international data roaming charges exceeding $180 and was told to call AT&T right away. This da

Questions

595

1

0

0

Horrible service.

I have been try'n to get my account corrected since I first opened it in back in April. The store rep wasn't able to set up the plan so he made a "fake one" and requested that I contact phone support to fix it... Since then it has been an uphill battle to get everything corrected. I have spent

Questions

74

3

0

Closed

Cancel my service

I want to cancel my DSL and home phone service. I have been on the phone for over an hour trying to cancel my account. I have tried to cancel online, but there is only an option to cancel my home phone service. I have reached out on social media, but no reply. How do I cancel my account? I have al

Questions

72

1

0

Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

Questions

38

1

0

Getting the runaround on an order

On 1/7, the Customer Service agent that assisted me with an order mistakenly set the phone for delivery instead of store pick-up. She claimed to have fixed it by creating an appointment with a nearby store. The next morning I received an email informing me my iphone shipped, and to expect it on 1/13

Questions

57

1

0

Difficulty canceling GoPhone payments from abroad (don't know my # any more)

Hi ATT -- It turns out for the past year I've been charged for my old AT&T phone, even though I have not been living in the US.  It looks like it's on some sort of auto pay thing. I want to remove autopay, but I don't have an AT&T account, as far as I know, I don't know my phone number anymore, and

Questions

88

1

0

0

broadband disconnection

A842 | Acct# (Edited to remove personal information) (Edited to remove personal information) Broadband DSL AT&T 11/30/2014 (Edited to remove personal information) (Edited to remove personal information) please assist me in disconnecting this circuit

Questions

45

3

0

Caller ID

I have a small biz account - four lines, and four or five iPads... I have changed the caller ID on the system at least a dozen times. I have spent ENDLESS hours on the abomination known as help lines - waiting in line or waiting for a call back... EVERY TIME I'm told it will take effect in

Questions

29

3

0

If I buy iPhone 12 Pro from America, can I unlock the SIM?

Good evening my friends, I am Mohammed from Saudi Arabia If you bought a device from Best Buy via the at&t network, it arrived in Saudi Arabia Can I deactivate the SIM card and use a local SIM card?

Questions

1.5K

8

0

cancel landline

I want to cancel landline. We have family plan for cell phones with AT&T. Don't need landline any more.

Questions

170

3

0

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