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Unable to suspend service

I wanted to suspend my service for 5 months as I will be out of the US and I have a local number in the country so I won't have to use my AT&T number but I am unable to do so as I cannot login to my account.Can anyone tell me if there are any restrictions on accessing my account outside US or any al

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broadband disconnection

A842 | Acct# (Edited to remove personal information) (Edited to remove personal information) Broadband DSL AT&T 11/30/2014 (Edited to remove personal information) (Edited to remove personal information) please assist me in disconnecting this circuit

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fraud/scam

That's right, straight up scammers! Really It seems as though they just don't care who they con. Also, crazy they are getting away with it. Okay, I'll get on with it. On 9/01/22 our home internet went out. Called att and strangely (oddly) enough they were out the next day to fix. It was a severed

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Billing for Service I never received

I was convinced by a good salesman to switch to AT&T, phones and Internet. We have had shotty coverage, but that happens, I can understand. The problem is that we never received the internet equipment, I have literally been on the phone with customer service for over three hours, I have the scre

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Why doesn't anyone at AT&T customer service know what wireless home phone/internet is???

We've had a wireless home phone/internet router from AT&T for over 4 years now. We live in a somewhat rural location and can't get DSL, Uverse, or cable company internet so we have been using AT&T's wireless internet through the AT&T cell towers in order to have internet out here (we nev

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$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's pho

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Why is AT&T's Cell Service so TERRIBLE?!?!

Ever since I upgraded to the iPhone XS Max and they started with the new 5G service I have TERRIBLE service at work... and we have an AT&T tower ON THE BUILDING!!! I want to throw my phone every single day! It switches back and forth sporadically from 4g lte to 5ge...its making my brain hurt and mak

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Mgr

I am trying to figure out how to cancel my AT&T business account? I've called several times, but I just sit on the phone waiting for someone to help - is there a better way to go about this?

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Getting Screwed out of $500

Had to resubmit my rant. I was out of town and didn't know I had responses. This website "closed" my question. I'm not sure how to re-open so that why I'm reposting ATT is trying to scam me and pay for their mistake! The following is the most utter corporate (Edited per community guidelin

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Will Never Use ATT Again!

Terrible service!! I will never use or recommend them to anyone!  We recently moved and signed up for AT&T internet service at our new place.  Everything was fine at first, but after exactly one month our internet stopped working.  We looked at our account online, only to find ou

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37

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Reward cards not received

A few months ago we had an in home expert switch our service over from Sprint/T-Mobile to AT&T. She was very knowledgeable and thorough with the entire process. When she offered the Visa card or bill credit for $250 each line we specifically watched her select the customize button and select the

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Billing scam

Sold phones that I called right back to CANCEL.. . but they arrived the next day. Boxed them up with shipping label..sent the back the next day. 2 months of billing cost of phones and now SERVICE!

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Cancelled account

I have 5 lines on my wireless account- pay religiously every month, have had these phone lines for YEARS. At first I was concerned with another account that showed cancelled with a $50 balance. Was told it was an error and ignored it each time I logged into my account. Finally get tired of seeing t

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Missing the email contact address to get in touch with the AT&T PREPAID customer service

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

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#lies and #manipulation

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

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141

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Att is preventing me from transferring my phone number

I am trying to transfer my number and service from att to Verizon. Once I received my Verizon phone in the mail, I called att to do the transfer. Att disconnected my service immediately and hung up. They did not tell me any next steps or PIN numbers I would need for the process. Now Verizon cannot f

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ATT Won't Cancel My Internet! Can't Even Contact Them!

The only way to cancel is to call the number and I can't even get anyone on the line. I'm not playing these games! The credit card is already canceled so you're not getting anymore money! I've disconnected the internet and I'm not even using it. Either let people cancel on Chat or by mail if nobody

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ATT wireless is too expensive

ATT wireless is too expensive and has no plan for low data user. I have been an ATT Wireless user forever. I am now paying over $104 a month for two phones. This is a 6GB plan and we use .1GB per month. We only use data at home over WIFI except for occasional email, GPS, and an occasional we search.

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Should I Boycott AT&T?

Any company that let's their logo be displayed prominently on another organization's storefront allows that organization represent them. If that organization does anything disreputable, it reflects badly on the company that let them display their logo. Am I missing something here? It might

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Been wanting to cancel but can't...

Back in the beginning of 2022 I transferred the DirecTV and ATT Internet account from my aunt to my name since she is no longer wanting to take care of the bill. After continuous tries with the TOBR, I finally was able to finalize the transfer. I even got the customer service summary and it says the

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