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Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

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404

5

Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

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76

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Cancel subscription while abroad: EXTREMELY FRUSTRATING!!!

Hello,I have a Prepaid subscription with AutoPay. Due to this pandemic, I had to quickly return to my home country and had no time to take care of my AT&T subscription. Arriving in Belgium I discovered that there is no AT&T service anymore. I tried to cancel my subscription online but the website as

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51

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Overcharged while on ACP program with very low income

I was given a noticed I was going to be kicked off the discount rate for ACP even though I had little to no income and still fit qualifications for ACP discount. After several times of trying to follow proper procedures on the AT&T application I found out there was a system problem with AT&T

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162

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AT&T disconnected my DSL while combining my lines, now they won't reconnect my DSL!

On April 23rd ATT advised I could COMBINE my PHONE LINE and DSL LINE to save money (I then turned around and invested the money back in the faster speed internet)... their Retention employee didn't process the request correctly so they disconnected and CANCELED the DSL and now refuse to reconnect it

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360

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Cust service abysmal. No sense. No offer for retention

Been thrown around and spoken to like I’m stupid. Ive been ignored and dropped suddenly on almost every single call with an agent. All I’ve wanted was to see if att could match the price of a device with another carrier and no one is listening. They’ll ignore and focus on something else and then ask

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57

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At&T (Edited per community guidelines)

Ordered an Ipad Air 4th generation from At&T because it seemed easy enough. I had gotten my apple watch through them and had paid it of and was looking for an upgrade for that phone line. Nothing on their website indicated that the item was backordered and the shipping estimates seemed reasonabl

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60

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Installation

We began our installation paying for fiber optics. The tech showed up and said we can’t have it even though we had already paid for it. Then an att salesman walked into our house with no permission trying to sell us stuff we didn’t want. Then we had to move and they said we could t transfer service

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wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

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55

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I'm having a hard time canceling service

Trying to cancel internet service, or get a better deal. Been on hold for over an hour and 45 minutes. Any way to cancel without using a phone? I know they make you jump through hoops to cancel, but this is ridiculous.

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26

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Cancelled my order for no reason, not even an email to tell me about this

Just what kind of business you guys are running? I had to search back to find an old confirmation email and then check the confirmation number and for my surprise, you cancelled my order and didn't even bother to send me an email let me know ??  I don't even know what's the reason?? 

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35

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I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

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135

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Equipment Non return fees

I am now being sent to collections for $97.04 non return of equipment. Strange thing is that I returned the equipment and have the receipt from fed ex for the consolidation return.  I contacted att Directv when I received the first past due notice.  After the annoying ‘try to get someone

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17

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Cancel Service

I am approaching 65 minutes on hold to try and cancel my att uverse subscription and my internet 100. at this point should I just go to my bank and fill out an unauthorized electronic funds transfer since I am unable to cancel my account due to them intentionally putting my on an endless hold ?

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84

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How to suspend on www.paygonline.com

Where to suspend my phone on vacation on www.paygonline.com. I can't find it. Please help me step by step. Thank you.

Questions

144

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How to remove wifi network from MacOS list?

I created a WiFi network, then I created another one. I want to delete the first one so it doesn't show up in the macOS list of available networks. I don't want to make each device forget the old network -- I want to delete the old one so that no one (including me) ever sees it again.

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53

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AT&T will not cancel my internet service!!

I've called AT&T 4 times over the past month to cancel my home internet. I still have yet to receive confirmation of cancelation and I have been billed twice since I tried to cancel the first time. I keep getting cancelation numbers, and when I call back the representative says the same thing ea

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61

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Pending Charge Not Released

I placed an online order and it was cancelled but the pending charge wasn’t released in “three days” as stated.

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49

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Finally left ATT. Is there an exit survey?

After being a customer for almost 20 years, I finally l left ATT. Every task, even simple things that I tried to complete online (upgrade phone, change service, etc.), always ended with me having to spend hours on the phone to get resolved.  It's not worth the aggravation.  Is there an ex

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151

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CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

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