I was convinced switching from Verizon to AT&T was the best option for me. I couldn’t have been more wrong, everything was fine until they couldn’t locate my family’s trade-ins. Not a single employee, not even the man that set up my plan can help me resolve this issue. Why is this such a problem

Hi, I have 85$ prepaid plan when i used to be in USA, now I currently out of the country and I cancelled my subscription when i left before COVID-19 outbreak, back then I activated the auto pay method since I already left US and I'm not using the line anymore why Auto pay is still charging to my cr

I tried to set up a bulk account from my apartment complex and was told that an account already exists for this address. Before this message was sent to me my service agent already contacted the previous tenant to disconnect their service. Sadly I am in limbo as they can't create an account for me (

I closed my AT&T account a couple years ago because I moved to Canada, where AT&T is not available. I must have had an HBO Max subscription attached to it. As of lately, I have received emails from HBO Max about managing my subscription. I reached out to HBO Max and all they can tell me is e

ATT stole my Samsung Galaxy S20 and then decided I owe them $700 after tolerating sub standard service for over a year. They refuse to credit any money for the old phone and then claim I have to stay with them another 4 years to be at zero. This company is a thieving lying scam and I will be paying

I have been trying for over a year now to cancel my account with you guys and you are continuing to take out $65 from my bank. I just turned off the automatic payments but I'm afraid this is going to ruin my credit because I don't want to pay anymore for something that I am not using. I have called

My fiance decided to order me an iPhone for my birthday and since he was a new customer he had some promotions. He made the order online, they took the money and not long after he recieved a confirmation email with a tracking number and a delivery date. The VERY NEXT DAY, he recieved an email that s

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

There is fiber 2 roads over from me and I can't get it. Now there is internet air but it's not available in my area either so I'm stuck with 10m dsl. I have att phone service and get perfect 5g signal sp why is internet air not available. I don't understand how att can leave loyal customers stuck wi

I had to move out of the country on Aug 19th. Unfortunately I was not aware that I need to call and cancel the service. I thought it would be as simple as Logging into my account with "username and password" and click on Cancel and follow the process. OR Visit a store and return the equipment

How do I delete an SBCGlobal.net email account. Following the instructions that are on AT&T support... there is no "cancel" option in my profile or in managing email tab.

Hello AT&T community, I have ordered an iPhone 12 Pro Max through AT&T Chat two days ago, when I went and checked my order status today It was cancelled anthe request has not been made by me. Now, I have to sit and spend a couple of hours with Support Rep on Call/On Chat and get all t

I am upgrading my phone and the emailed link doesn't work. It says "we cannot direct you to the requested web page at this time. Try again". The text that was sent said "Hi, it's AT&T. We need to confirm you placed order # 23-. Upload your driver's license, state ID, or passport from this device

Of shore sales lie manipulate lie about not being able to look up accounts pursue sells at all cost even if u have account info to continue they will tell u they can't but they can will try and tell u they must verify u to transfer u just to gain access to account a ruthlessly hound u and tell u tha

Hello,I have a Prepaid subscription with AutoPay. Due to this pandemic, I had to quickly return to my home country and had no time to take care of my AT&T subscription. Arriving in Belgium I discovered that there is no AT&T service anymore. I tried to cancel my subscription online but the website as

I recently had some billing problems with AT&T and am expecting to have the issues rectified through credits posted to my account next month. However, I have to cancel my service due to work before the end of next month. How will those credits be attributed to me/fulfilled with me leaving AT&

Has anyone gone through something similar?I lost my free Max subscription all of a sudden. I signed up originally with an unlimited phone plan + DirectTv Stream plan (over a few years ago) and was told I'd have free HBO (Max) for life. I've received no communication regarding my account changing, n

Unfortunately, there isn't an easy way to provide feedback, or a good eMail address for DirecTV customer support, but I want to provide some feedback... I started out as a DirecTV customer in Michigan in the mid-1990s and continued service until now in 2023 through the AT&T acquisition. Over

I can't seem to find any info on where to view the contract I signed with ATT internet. I'm pretty sure my contract is up so I should be able to cancel, but I'd like to view that prior to making the call to cancel.

This past Thursday at 10 PM EST I placed a wireless order. Right after I placed the order I received an email asking me to scan a copy of my ID (front & back) which I did. I made several phone calls and was told several different reason why this was happening - none of which were in the least bi