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How can I file a Formal Complaint, May switch providers

I am so irritated that I get all of this information about bundling my AT&T account with my DirecTV account and they will charge me for canceling or transferring service from one account to the other. They will not waive or refund fees, which there shouldn't be and they offer no good deals to curren

Questions

 • Wireless Account

331

4

0

0

Denied device unlock code for paid off device. Bankruptcy

I have been a long-time customer of AT&T unfortunately one of my accounts was canceled due to a system error and I had to start all over again. When that error occurred they put my device back on my account with my remaining payments. I have since filed bankruptcy and the Bankruptcy Dept caught a $4

Questions

 • Android

238

0

0

0

Still billing after cancelled service & router returned, keep getting statement, email, late fee

I am ATT customer for over 20 years and still using wireless service. I had cancelled my U-Verse internet service on March 1, 2017 and returned the router (was told to return within 10 days after cancelling service).  AT&T is still billing me.  I called 3 times (almost every 2-3 weeks) to check on t

Questions

 • AT&T Internet Account

2.2K

13

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ATT error and service is still suspended!

After several hours and 3 different billing specialists and representative finally found the error on AT&Ts part and promised to have my service activated within 2 hours. Its now been 5 hours and I still don't have service.Spouse is at work and we can't make any calls.These are the reasons people ca

Questions

 • Wireless Billing

882

7

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There is an internet outage in my area.....is someone going to fix it????

I just switched to AT@T internet after my current provider had issues with constant outages.  of course, the AT@T tech who installed it yesterday, assured me I should have no problems at all. 24 hours later, I have not internet due to a "power outage in my area."  I might as well cancel my service a

Questions

 • AT&T Internet Equipment

152

2

0

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Canceling Phone Service

I have been trying to cancel my home phone for at least two years. Prior to that I tried canceling and was always told that if I canceled my bill would be higher so I gave up. A couple of years ago I went in to upgrade a cell phone and adjusted some things on all my plans. At that point I was told t

Questions

 • AT&T Phone Account

191

1

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Have been trying to WEEKS to cancel my landline as I am now deaf so I cant cancel by phone

I tried chat and both times they said they did, but didn't. I have the chat transcript from the last one and I needed to verify who I am via email BUT I continue to get an error when trying to access my email. I also hover to see, and I have no new emails.

Questions

 • AT&T Phone Account

125

4

0

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When a Week Destroys Over 10 Years

All it takes is one.  That's a tried an true statement, good or bad.  That being said, all it has taken is one TERRIBLE experience in customer service for one issue to have me jumping ship after all these years as an AT&T customer.  I have been with them through all their transitions, from AT&T to C

Questions

 • Wireless Account

141

1

0

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89 Year old Gramma being taken advantage of!!!

My grandmother is 89 years old and lived in a senior citizens building in Chicago, until late. She is completely bling in one eye and due to cataract and glaucoma, she has 20% vision in her other eye. Up until May 2017 she has been living on her own in this senior building, but at her doctors reques

Questions

 • AT&T Internet Account

178

1

0

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Attempting to Cancel

I have Digital Life, as well as ATT wireless, home phone, cable, and internet.  I called to cancel and I probably said to cancel between them trying to get me not to, ten times. The rep kept repeating the same thing. She would not cancel my service. I asked for a supervisor. She still would not canc

Questions

 • Other

549

1

0

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Uverse internet unstable and generally ridiculously slow

My network speed is ridiculously slow, often less than 0.5 Mbs download. When I reset the router, it can be 25-30 Mbs for 10 minutes, then it dies again.Tried to call ATT, all I could get was a text message with a link. Useless. All it suggests is to restart the router. After going to the trouble to

Questions

 • AT&T Internet Account

297

1

0

0

Accepted Solution

Official Solution

I have had a Direct TV acct with Windstream for 9 yrs. I want to change to DISH and use a Samsung

I have been a Windstream customer since 2009 and I want DISH and i want a Samsung phone and they are set up with a Google email.So, in effect, I want to keep the old email w Windstream (not very good)but use gmail for my phone and Dish'Tell me it's possible.ES

Questions

 • AT&T Internet Account

301

1

0

0

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