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Cancelled a wireless order and still no refund

I placed an order for wireless service and it was $238 for the taxes and such which was deducted from my bank immediately.  An hour later I cancelled the order and I received a message saying the Order was cancelled and I wasn’t charged but I definitely was charged and now it’s been 2 days and my mo

Questions

 • Wireless Billing

331

2

How can I cancel my iphone6 plus pre-order? It shows that I cannot cancel the order online.

I placed an iphone6 plus pre-order online, at 12:15am on Sept. 12. Ridiculously the order confirmation told me that the iphone 6 plus will be shipped at the end of November. I cannot understand why they are doing it. But I do not how to cancel my order. Will it work if I call and talk to an agent? I

Questions

 • Apple

810

1

0

0

Holiday Topics

  Hello Community!   We here at AT&T understand how frantic the holiday season can get! From finding the right gift, to planning the perfect dinner, or just trying to stay sane during that layover in Tuscon, we appreciate how much energy is needed to pull off an amazing holiday!  

Questions

 • Wireless Account

1.5K

4

0

0

iPhone 6s+ Cannot Cancel

I placed an order for the 64gb iPhone 6s+ on the 12th. I broke my phone last night so I called to cancel since I am not projected to get my phone until October 16th at the earliest. Spent 45 minutes on the phone with them only to tell me I cannot cancel until it is ready to ship. Looks like I am wit

Questions

 • Apple

259

1

0

0

No order confirmation email and nothing showing under orders In may account?

I placed an order online for an Apple iWatch. I filled in all the required fields my name address, credit information, payment information and then hit complete order. Instantly my bank notified me that the charge went through, however the next screen att showed me was that there was a problem with

Questions

 • Wireless Account

455

2

0

Cancelling an Upgrade Order

I ordered an upgrade on 1/5. During the process, I had two options which were to pick-up or have it delivered with "optional" expert service. I wanted my phone delivered since ATT usually gets it to me so fast and I can set up my phone myself. I assumed they still delivered phones and the expert ser

Questions

 • Phone & Device Upgrades

1.3K

1

0

0

Order “in progress” STILL! New Customer Order

I’m a new customer (potientially) I placed an order before the store opened so I can pick it up same day. Stated it was “in progress” past the time the store closed. I called and was told it takes up to 48 hours to process an order. They “promised” me that my phone would be ready to pick by the 48 h

Questions

 • Wireless Account

766

3

0

0

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