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How to get AutoPay payments to stop on cancelled account?

I am living in New Zealand. In August when my family was in Mississippi, we took out a plan for my son for a mobile phone which was $60 per month while he was at university in the US.  He only stayed a semester and came home at Christmas.  After he decided not to go back to MS, I contacted AT&T to c

Questions

 • Wireless Billing

91

0

Billing/Cancellation/Collections/Many Phone Calls

I am experiencing a customer service nighmare.   I have three questions:(1) How do I make sure my AT&T U-verse account is discontinued/closed?(2) How can I get a refund for the period during which my internet services were provided by TWC not AT&T?(3) How do I get AT&T to stop attempting to collect

Questions

 • U-verse TV Account

330

1

0

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Over billed, over promised, under delivered and about to cancel my account

How do I speak to someone higher than a supervisor?!In the last six months I've spent over approximately 10 hours on the phone with ATT fixing billing issues and errors. I've been an ATT customer for over 10 years now and my whole family is on the same plan. To change carriers would be a pain to say

Questions

 • Wireless Account

97

3

0

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Help cancelling pre-paid account from Australia!

Desperately seeking help and advise as I can't get in touch with AT&T directly from Australia. I was in the States for a three week holiday and bought a pre-paid US$65 service for my Australian cell phone. I researched this before leaving home and read all the information. I was guaranteed by the st

Questions

 • More AT&T PREPAID Discussions

148

4

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