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can i just Cancel my ANR account ?

I connected my AT&T Account Executive to transfer my ANR account phone to my Consumer AT&T account and nothing has been done. It almost been two months and hasnt transfer my phone. I keep paying two bills and I'm getting frustrated cause she doesnt reply back to my calls or emails. Can i just call A

Questions

 • Wireless Account

391

1

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I Have been trying to CANCEL my UVERSE internet & Cable for Over 1 month now!

And I have called, and called, and waited and waited... hours and hours and hours... I understand there is a lot going on in the world, but you all also managed to still send me my bill......

Questions

 • U-verse TV Account

17

0

0

CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

 • Apple

15

1

0

Request to cancel a duplicate transcation/order

Hi, may I ask how I can cancel a duplicate transaction. I made a paypal payment this morning, but the website showed error message. I then made another payment via card and it succeeded. However, a few minutes later paypal sent me a notification saying the previous order was placed, which made it

Questions

 • More AT&T PREPAID Discussions

8

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Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

Questions

 • Account & Usage

28

2

0

Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

68

2

0

Canceling with AT&T

I am writing to AT&T about why I am choosing to terminate my services.  I traveled to Asia for 2 weeks on November 10-25, 2018. During this time, I was alerted a text message from AT&T that I had incurred international data roaming charges exceeding $180 and was told to call AT&T right away. This da

Questions

 • Wireless Billing

565

1

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Canceling service

This morning I canceled my ATT service, and I going to tell you why. I had a 12 month introductory offer that expired in January, I have been paying $57 a month since then. On August 10 my modem stopped working. Called technical support, which goes to a useless call center in India and all they do i

Questions

 • AT&T Internet Account

189

2

0

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Cancel Service

I am approaching 65 minutes on hold to try and cancel my att uverse subscription and my internet 100. at this point should I just go to my bank and fill out an unauthorized electronic funds transfer since I am unable to cancel my account due to them intentionally putting my on an endless hold ?

Questions

 • AT&T Fiber Account

18

1

0

Need to cancel phone subscription.

I was having a vacation in NY and I bought a sim last January 2018 at an ATT store at Times Square  so I could keep in touch with my relatives there (I'm from the Philippines).I bought the sim using my credit card and the staff charged me around $30+ for it.   I specifically told the staff that Im o

Questions

 • Wireless Billing

92

2

0

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how to stop the service of the cellphone SIM card&payment problem

Hi, I'm a South Korean who study in United State. I bought a cellphone SIM card from at&t with AT&T UNLIMITED STARTERSM plan($35 per line/mo) to use while I study in United State, but due to Corona-19, I came back to Korea, and I want to stop the plan until I return to United State. So, I tried to l

Questions

 • Online Account Access

13

1

0

Can't Cancel Service

I recently moved from Los Angeles to an area without ATT Internet service (Springfield OR). I have been unable to cancel my account due to not remembering the pin number tied to the account as it was set up by a former roommate who no longer lives in the US. I could not return the router in person w

Questions

 • AT&T Internet Account

33

3

0

Wrongly Charged for the services that i did not ask for

In July this year, I inquired with AT&T call center for postpaid connections with mobile phone bundled with it. The guy took my ssn, ran a credit check, and proposed postpaid with Iphone bundle. I was asking two connections. The cost was too high for my budget and so i declined on the call itself, t

Questions

 • Wireless Billing

33

3

0

My order on a new line has been canceled TWICE!

I'm a new customer to the AT&T company and I'm already disappointed in the service being provided. I live on an island in Alaska and the nearest AT&T store is a 20min flight away; I have no way to make it in person to the store and sort this out. I've had my first order canceled without expl

Questions

 • Wireless Account

24

1

0

Can I cancel an unlock request for a device?

Hello all. I recently sent an unlock request for my iPhone 8 plus which I own outright and I thought about selling, but I've decided to keep the phone and use it, so I would like to cancel my unlock request. I cannot find anywhere to do this, is it possible? Since I own the phone, if it does get unl

Questions

 • Apple

328

1

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Customer Service leading to Cancel of Service

Hi there, The customer support here is completely broken and I would like to move to a carrier that actually provides proper support.We signed up on Monday for 3 phone lines with data, one is a port from another provider.The port is still not done (5 days later), and one of the other numbers does no

Questions

 • Wireless Account

87

2

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Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

15

1

0

Can't get AT&T to cancel my account as they said they would

We changed internet and phone to Comcast a few months back. Once it was installed, I called AT&T to cancel their services. She gave me the typical runaround, but said I had to get Comcast to do something on their end first. The next day, I had the matter resolved through Comcast and called AT&T back

Questions

 • AT&T Internet Account

145

0

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Extremely poor customer services and installation. Gateway cannot connect to the network.

Internet stopped working about a week ago, which is rough because I need the internet to work from home. Something is wrong with gateway/broadband. Talked to customer services for repair and the person suggested that I upgrade instead for a cheaper price. I realized now that it's a trick to get me t

Questions

 • AT&T Internet Installation

20

1

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans. Our peak usage since the first of the year has been 22.2 GB in

Questions

 • Wireless Billing

491

9

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