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Legitimate number showing as suspected spam

ATT Call Protect is marking a legitimate number as Suspected Spam. Is there a way to mark this number as "safe"?

Questions

 • Tones, Games, Videos, More...

2.9K

3

0

Accepted Solution

Official Solution

Call Protect iPhone Compatibility

I activated Call Protect on my iPhone 6 but have been unable to do so on the iPhone 5s on my account.  I was told that the 5s was not compatible with Call Protect.  Can anyone confirm this is correct?

Questions

 • Account Features

2.3K

3

0

0

Accepted Solution

Official Solution

Receiving Calls from People Saying I called Them

There is a common scamming practice known as number spoofing where one’s phone number can be used to call other people and attempt to get personal and private information. This is illegal and almost impossible to stop, as this practice allows scammers to personally choose the number that will be sho

Questions

 • Device Features

42.7K

8

0

0

Accepted Solution

Official Solution

iphone x -call protect app says my device must be enabled with HD voice to use, but it is

I had an iphone 6+ that call protect was installed on that worked with no issues. I purchased a new iphone x, but when I try to install call protect it tells me that "my device must be enabled with at&t hd voice to use" -so I checked, and it is.  I've rebooted my phone and turned hd voice on and off

Questions

 • Device Features

569

3

0

0

Accepted Solution

Official Solution

cannot activated hd voice and wifi calling

Hi, I have an iPhone XR purchased about a month ago (by my dad)there are four phones on our account, me, mom, dad, grandmaum a few days ago someone reported an iphone X that was "stolen" in our account and locked me and my grandmas phone from accessing the networkhowever we resolved it and now data

Questions

 • Wireless Account

4.6K

1

0

0

Accepted Solution

Official Solution

AT&T Mobile apps

Can the Call Protect, Device Remote, My AT&T, Device Help apps be used on my prepaid gophone? I'm having trouble getting them to work and they won't uninstall and they take up storage space on my device. Why don't they work?

Questions

 • Account Features

119

1

0

0

Accepted Solution

Official Solution

Call protect PAID subscription: your service is awful

You only identify FALSE positive spam calls. Why are legitimate contacts i have SAVED on my phone being auto-blocked, while obvious spam goes through? I literally can’t get calls from my best friend because you keep labeling him a threat. Please understand that spoofed numbers are usually legit numb

Questions

 • Account Features

346

2

0

0

Accepted Solution

Official Solution

Who Is Calling Me? - Protect Yourself with AT&T Call Protect

Hello Community! I’m excited to announce the latest tool in our family of apps designed to protect you from unwanted (and potentially fraudulent) calls.   Keep reading for more information.

Questions

 • Device Features

202.2K

109

CALL PROTECT suddenly turned off, ATT refuses to take responsibility & tries to charge $3.99/mth

Note to Heads of ATT Marketing and Customer Service : WAKE UP BEFORE WE ALL SWITCH CELLULAR PROVIDERS    I've spoken to 6 (SIX!!!) ATT reps and not sure who to believe. Jan 23/2019 I started getting calls with ID: ATT Spam Alert or ATT Telemarketing Alert non-stop every 5-10 minutes. Firstly, I have

Questions

 • Account Features

366

2

0

0

AT&T Call Protect App

I’ve noticed a problem with my at&t call protect app.  Often I will receive calls, from locations I don’t normally get calls from.  I let them pass and then open the app to check it out.  The app records it as spam (in one case reporting 250+ notifications).  Now the app knew it was spam but didn’t

Questions

 • Apple

67

0

0

0

AT&T Mobile Security & Call Protect

Hello Community!   As a few of you might have seen, AT&T has just launched an enhancement to our popular Call Protect program – Introducing AT&T Mobile Security for Android!   Keep reading for more information!   Looking for Call Protect for your home phone? Learn more h

Questions

 • Device Features

6.9K

1

0

Call protect

I just tried to turn on "Call Protect" and the error message was that it was not working and to try again later.  How long has it been down.  I don't want to waste time going back and back if it has not been working for a long time and unlikely to work any time soon.

Questions

 • AT&T Phone Account

151

0

0

0

Call protect app Errors out

Call protect app froze on my iPhone 7. I deleted it and reinstalled it. It will send me a text with a verification code. After I’ve entered the code I continue and then the app hangs up. It says the service is not available right now. Try again later. This is been happening for two days.

Questions

 • Tones, Games, Videos, More...

600

4

0

0

Can't enable call protect on digital phone

When I try to add call protect online for digital phone, it tells me "This user does not have access to voice services" and "Call Protect Inquire Error 300." I called AT&T Support and the person said they can't enable it for me and I have to do it online. How hard is it to fulfill a simple request?

Questions

 • AT&T Phone Features

241

1

0

0

How to stop ATT Call Protect?

I would like to stop the ATT app from working on my cell number so I can test another service. How?

Questions

 • Device Features

1.9K

1

0

0

Call Protect is NOT updating numbers with caller name from Contacts

Recently I've noticed that Call Protect is not updating incoming calls with the user name for a number which matches in the Contact list.  I've tried pulling down from the top so it says "updating" but even then it is not updating.  Occassionally it may update but it is very very slow to do so.    I

Questions

 • Account Features

97

0

0

0

Att call protect and mobile security app NOT WORKING (iPhone Xs)

I'm signed up for Att call protect and security feature on my business account, but BOTH my apps are USELESS since i can't get them to work.  1. Call Protect App - is stuck on Processing Request.... screen with the loading bar spinning and below reads "Hang tight. Were setting up your account; it sh

Questions

 • Account Features

2K

3

0

AT&T Call Protect - Feature Request - Block Range of Numbers

The AT&T Call Protect mobile app lets users manually block (blacklist) individual phone numbers. It would be fantastic if users could manually block a range of phone numbers.   All my spam calls come from (NNN) NNN-****. I would like to block all calls where the first six numbers are (NNN

Questions

 • Device Features

1.4K

8

0

AT&T Call Protect App for iPhone

I've had this app on my iPhone SE for several months and it works fairly well, but there doesn't seem to be much info available on it; for instance today a friend (on my contacts list) called and there seems to be an option in Call Protect called "Save as contact" which I assume would cause Call Pro

Questions

 • Data & Messaging Features, Internet Tethering

1.3K

4

0

0

AT & T Call Protect app questions/problems/issues

Hi All, I have been using AT & T Call Protect on my iPhone 7 for a while now but I am running into some weird things with the app. Currently there are two major issues:   1. When a spam call comes in, the log in the app lists that call several times, in many cases 5 or more times, whe

Questions

 • Device Features

2.3K

4

0

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