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Poor Customer Service on Home Services Number

I am searching for a new internet service provider,  Online, I found the advertised rate and called AT&T's customer service number, 855.839.3056.  The first three times, the background noise was bad. I could barely make out the agent asking, "caller can you hear me?"  Annoyed, but understanding tech

Questions

 • AT&T Internet Account

213

1

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How to File a Complaint that will actually be resolved

I called ATT a week ago to ask about a payment plan. The lady I talked to told me there was nothing that could be done, although I know this is not true in the least. She told me the amount that was past due & I specifically asked if that was all I’d have to pay the following Friday when I received

Questions

 • Wireless Billing

164

4

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Customer service- Very bad

I had talked to a rep and have obtained a new number (residence) and a work order ten days ago. It was supposed to have been activated yesterday. After frustrating repeated calls and talking with six different reps (many of them were rude) I ended up with somebody who can hardly speak English. After

Questions

 • AT&T Phone Installation

277

1

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Can someone fix the name on my account?

@ATTCares ? One of the poorly trained, useless, Philippines based off-shore call center customer "service", changed the first name on my AT&T account to "Email", rather than fixing the typo a different useless representative made in my email address.  Can someone change it back for me?  The techs co

Questions

 • AT&T Internet Account

331

0

0

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Where should I send my Praise Letter to thank your employee of customer service calling center?

I have a really great experience with Joseph, an employee of your customer support call center in Tennessee. I was especially impressed by his problem solving appraoch. He patiently tried to understand my quesitons and guide me to the info I need online. Furthermore, he put him self in our shoes and

Questions

 • Wireless Billing

552

2

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