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iPhone BOGO Program AT&T terrible customer service

Hey i been a long time at&t customer and starting to really dislike how im being treated by the lack of customer service. I recently purchased a iPhone X and a iPhone 8 and i wasn't able to receive my extra device even though i also opened up my new line. I called at&t both Saturday 12/02 and Sunday

Questions

 • Apple

187

2

0

0

Buy One Get One Free Promotion

Why does this deal exclude CT?? I am seriously considering getting rid of ATT. All the money I pay for my "family plan" and when they finally offer a useful promotion my state is excluded? So ridiculous. Any insight on why CT is excluded from this deal?

Questions

 • Phone & Device Upgrades

387

5

0

0

After 15 years of service...

I am absolutely livid. I'm currently on hold- call timer at 1.5 hours, and this is my 5th phone call. We bought phones through a buy one, get one promotion. We were told to wait 2-3 billing cycles to start receiving the credit. Well, that was October. I called in December, in January, in April, and

Questions

 • Wireless Billing

428

8

0

0

BOGO Offer Directv Requirement

My wife and I are wanting to consolidate to one carrier, and we would be bring one other family member in as well. I see there is a BOGO offer, but it requires Directv (or internet I'm told). We got rid of cable and DO NOT want to add any extra cost, and we're happy with our internet as well and do

Questions

 • Wireless Account

983

8

0

BOGO - Fraud

I was having trouble with AT&T service and called in July of 2017 to cancel my service and go to Verizon.  AT&T offered me a BOGO on a galaxy S7 if I agreed to stay with them, as long as I signed up for DirecTV.  I currently already had 2 lines with them.  This was NOT part of the current promotion

Questions

 • Phone & Device Upgrades

460

6

0

0

Bought One and Got One...

NOT!  On February 20, 2019 I went into an AT&T store and signed up for the Buy One Get One promotional contract. I purchased a full price new iPhone for my wife and added a new line for my daughter. In return we were given an iPhone XR that was to be credited back to us over the course of the instal

Questions

 • Wireless Account

549

9

0

0

Got a new line for BOGO offer, but the line gets many spam calls!

Hello,I purchased 2 iPhones with BOGO offer on June 5, 2019. 1 upgrade and 1 new line. The phone for the new line delivered and activated on June 9, 2019. The problem is the new number I got previously used for some kind sports agency so I get lots of spam calls/texts. I talked to AT&T chat agent an

Questions

 • Wireless Billing

131

3

0

0

Accepted Solution

What they don't tell you about buy one get one

I have had an account with AT&T for over 10 years, and have switched my sat. TV etc... Always loyal always paid on time! I have a family share plan that had 7 lines.  My daughter got married and we added her husband to our account making it 9 lines.  When doing so we were also having to buy him a ne

Questions

 • Wireless Account

45.1K

57

Accepted Solution

Official Solution

BOGO deal, Do I have to buy 2 phones at the same time?

To get a bill credit from BOGO offer, do I have to purchase 2 phones at the same store? For example, can I purchase one phone at Costco and another at Target? Of course under the same account and the same day, is it still eligible? Has anyone done that?

Questions

 • Wireless Billing

2.5K

1

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0

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