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No order update

Hello I feel like I’m rushing a process but I’m just curious. I ordered 2 Apple Watch series 3’s to my plan on Thursday, March 8th. It is now Monday, March 12th and when I click “check order status”, my status still says “in progress”. When will this ship? The shipping is expected to be March 8th-Ma

Questions

 • Wireless Account

149

1

0

0

Business phone line not receiving phone calls

I am using business premier for company use. I used iPhone 5 to receive customers' orders. However, we upgraded to the iPhone 7 instead of the old iPhone 5. After a few months, some employees and customers complained about they cannot reach us when calling. We realized there's this troublesome issue

Questions

 • Network Coverage

355

1

0

0

Assign a Static IP Address to my AT&T Unite Pro Broadband Hotspot on a Business Account

I have an AT&T small business account with 8 smartphones and 2 mobile hotspots. I would like to add Static IP addresses to each broadband hotspot. I have tried to contact AT&T Customer Service and the process has been a complete nightmare. On November 13th, I called AT&T Customer Service and was tra

Questions

 • Data & Messaging Features, Internet Tethering

831

0

0

Business att iPhone unlock won't work

I have an att iPhone that was under a business account that has since been removed.  It is paid off but it does not recognize that it is an att network iPhone.  I have verified that this is an att iPhone and does work perfectly with an att sim card.  It is a business iPhone from the company evans &

Questions

 • Wireless Account

195

1

0

0

"Self-Registration is not allowed for this wireless number..."

I recieved this message when I tried to create a premier account. We recently moved our phones from my account to a business account. I am the administrator.  "Self-Registration is not allowed for this wireless number. Please contact your company's administrator for assistance."

Questions

 • Online Account Access

664

1

0

0

Internet 18 connection for business

We're interested in switching to the ATT Internet 18 plan (18/2 I believe) because of the price.   I have looked online but could only find one reference if it has a data cap, which the person said 1000GB per month and I wanted to verify that if anyone knows.  Thank you.

Questions

 • AT&T Internet Plans

109

0

0

0

Company being Slammed!

I really thought this was illegal but we are being slammed by an AT&T partner! They call the store acting like AT&T and say they need to update the system! I told them no but they then send a confirmation, again I say no! I have emailed them back asking for a cancel confirmation and keep getting the

Questions

 • Wireless Account

107

2

0

0

is JOY *** a real person? - WORST CUSTOMER SERVICE EVER!!!

If Joy  is indeed from the Office of the President of AT&T, she truly doesn't care that she has deeply offended a customer.  I am thinking she is either the worst customer service employee in the universe, she won't fix my problem without talking to me or she wants to deny that I have sent my phone

Questions

 • Wireless Account

453

2

0

0

BLACKLIST - Business site blocked from AT&T mobile users

We are a technology company that manages the development and hosting of many multimedia companies' websites. For an unknown reason, one of our customer's sites (https://www.chronicle-independent.com/) is unavailable on AT&T mobile network. All of our customers are hosted in AWS using the same load-b

Questions

 • AT&T Internet Email & Security

257

1

0

0

Horrible disorganized customer service unlocking a phone

My employer recently moved from providing mobile phones to reimbursing employees for their mobile phones. My device was not paid off so it could not be unlocked, but it could not be paid off until it was removed from the account. Our business rep told us that once the number/device was moved to a pe

Questions

 • Apple

112

1

0

0

Premier Site Errors when Upgrading

I've been trying since the iPhone has went up for Pre-order and has became availiable to get onto Premier to make my order. I get an error every single time so had to break down and go into my local store for ordering. I'm supposed to have waived Activations on upgrade is the reason I've been trying

Questions

 • Wireless Billing

380

2

0

0

Why does it take so long to change a phone number?

After 26 years with AT&T, I was getting so many junk calls on my landline (which AT&T calls a Wired Uverse line) that I asked to have it changed - over a month ago. First they gave me a number that did not work. After several hours on the phone with reps, they told me it was working. It wasn't. Afte

Questions

 • AT&T Phone Account

346

0

0

0

Accepted Solution

Official Solution

I used to have a bellsouth.net email and it was changed to yahoo.com.

I used to have a bellsouth.net email and it was changed to yahoo.com. How do I recover my bellsouth.net email? I still have people sending emails to that email, so how do I forward emails being sent to it or recover it?

Questions

 • AT&T Internet Email & Security

1.7K

1

0

0

Accepted Solution

Official Solution

Weird phone calls

This has been happening to me in the last 2 years. People are calling me asking why I called them.  Of course I didn't, but they are understandably sad.  Also I am getting calls from people leaving no vm and when I call them back or text them, they tell me the same thing.   Does anyo

Questions

 • Apple

1.3K

6

0

Accepted Solution

Official Solution

New Unlimited Plan and Business Accounts

Just wanted to know if the new plan includes business accounts   Thanks!

Questions

 • Wireless Account

1.8K

5

0

0

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