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Why does ATT provide the worst service imaginable?

Worst service EVER!!!! SHAMEFUL ATT!!I'm a customer for over 50 years - one of my lines is down. I have emphasized that owing to the role of this line - it's repair is an URGENT MATTER!!!! I am not exaggerating -,I have clarified over and over with ATT - and ATT's staggeringly incompetent/bureaucrat

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