Learn what you need to to do keep your recordings Are your recordings mysteriously disappearing? Believe it or not, it could be what you are doing. Check out the info below to learn what you can do to stop losing your recordings.     Why are my recordings being deleted? A normal fe

So, With the Installment Plan when you Pay 75.00 a month for 30 months ..If You Lose Or Break the phone can You Cancel the Payments and send them the phone back if it Gets broken badly? ..And If You can't make a Payment In time what happens?

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled whe

Hi,I submitted a request via the unlock request portal to unlock my off contract phone. I receieved the verification email to verify my email address by clicking the link. Only problem is the link simply takes me to the AT&T homepage and when I check the unlock status by manually entering the IMEI a

Was suppose to be $154.99 plus tax, first bill came in at over $333.... Tan D via chat said it was because the first bill is prorated.  Funny just had the service turned on, on May 17th.  Today is June 10th, less then 30 days.  If it's prorated it should be well under the $154 plus tax...... Funny t

I have two phones from that account, an iPhone 8 and an iPhone XS. I was able to unlock the iPhone 8 just fine using the device unlock portal at att.com/deviceunlock/. The iPhone XS results in a generic error: "Oops! Looks like we're having network difficulties. Try again later." Like many others ha

Why is my Mobile App not working? App & website troubleshooting Having trouble signing into the U-verse online app?  Not able to sign into HBOGO or ESPN? Were you able to before? Having trouble accessing it from your mobile device? How about a tablet or phone? Not to worry!! W

Get Back In The Game!      Hi all!   I hope you are excited as I am for The Super Bowl! It is going to be on your local CBS channel!   If you are not able to see The Big Game or having trouble with the broadcast, we have some steps below that should get you back in

As I'm typing a text message there is a little counter at the bottom of the composition box that starts showing the length of the message when I hit 130 out of 160 characters.  Once I hit 160 characters the message indicates I have moved to two messages and continues to track the character count.  T

Hello,  This is the first time happening to my wife and I but I figured I'd ask to see if anyone knows about it. So, I sent a text message to my wife today and it showed sent and correct on my phone. However, when the text arrived on her phone, she got my new text merged with a text i sent two days

Broken or Cracked Screen – Get It Fixed! We have all been there, the dread after you have dropped your phone, “I hope the screen is not cracked!” If this is you and your screen was cracked, we have you covered! You may be able to get your cracked screen repaired instead of replacing your phone

Hi, I'm hoping someone can point me in the right direction as I'm at my wits end with this. In January AT&T came out to install U-verse. During that install they had to run a new wire and then a crew came back out to bury the cable. During the burial of the cable they broke my irrigation lines (and

In the last few days I have found that I cannot access my Uverse Voiceaccount features.  I am using Firefox, and have used this browser in thepast with no problem.  But now, when I click on Voice Features, I get broughtto an Intercept page which tells me that I cannot access the page I want.I "chatt

Got my at&t  u-verse hooked up yesterday. I was super excited to go onto On Demand had catch up on my favourite shows that I have been missing for the past few weeks. I checked Once Upon A Time...episode one didnt working and nither did episode two. Thought it was just that series. I checked Gotham.

I moved my family to Houston (Spring) in January and work from home. We started off with Xfinity because it's what we had in Florida and it was fine.  After missing 4 days of work in the first month because of internet issues and multiple technician visits, we cancelled Xfinity and switched to

Hey everyone ... Starting Sunday July 10th ... all the fixes I have seen on the internet for getting VPN to work (pass through, bridge mode, DMZish, etc..) no longer work on the Pace 5268ac ... I have tried them all .. and they do not work at all.  It looks like ATT flashed an update, or even update

Looks like ATT deleted my post that's identical as this. Browser cached it so I copy pasted and posting again. Will keep going, I need my phone unlocked. I have been dealing with this issue with ATT for a few days now. No one from my family can reach because of this issue and ATT is no help. My devi

I submitted a help request a month ago because my neighbor installed irrigation which damaged the conduit that our internet line is run through. We still have no internet service.  First, they said there was an issue on the premises that needs to be fixed.  Technicians continue to come out only to s

Samsung Galaxy S4 (SGH-I337). I'm going through the damaged phone return process and I am instructed to do a factory reset of my damaged device. The screen is completely unusable. I tried to do a factory reset from my computer using Kies 3 and it was unsuccessful many times. The message this program

This is a problem that I've seen numerous times on the AT&T forum, but have yet to find an answer for. This has never been a problem for me before, but as of today, very few websites work any more. For instance, Facebook, Reddit, and IMDB all load (but go quite slow) while sites like Bestbuy.com and