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AT&T Troubleshoot & Resolve - A Tool For All Service!

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

Questions

 • Network Coverage

19.2K

4

0

0

Broadband device unlimited data plan

Is there any grandfathering of the old Data Connect Unlimited plans on broadband devices? I'm not talking about data plans on smart phones, only the broadband devices? My plan says data is unlimited, but once I reach 5 gb it will not connect anymore. The plan on my bill lists the acccount as DataCon

Questions

 • Data & Messaging Features, Internet Tethering

383

1

0

0

AT&T throttling bandwidth anytime a direct dropbox.com download is started

I have a Pace 5268AC router connected via the 18Mbps plan. I spent about an hour tonight troubleshooting an issue with AT&T technician David who works via phone from Wisconsin. Here's what we finally deduced: Attempting to download a large (2GB) file via a web browser from dropbox.com result

Questions

 • AT&T Internet Equipment

3.1K

18

0

0

Broadband goes out at the same time every night

This past summer the uverse broadband would go out for a few hours beginning at 8 pm. Coming back on at 10 pm. Then it wouldn’t come back on til midnight. Now it starts an hour earlier and doesn’t come back on until 4 am. We’ve had multiple technicians and three modem replacements. Nothing has worke

Questions

 • AT&T Internet Equipment

688

1

0

0

NAD-3305 Error Message Kept Showing Up

My family and I switched to att&t as our internet provider a few weeks ago, and tonight while I was using my laptop the internet suddenly stopped working on all my devices. No problem I thought, I'll just reset the modem and see what the problem is. I probably reset the modem about 8 times until it

Questions

 • AT&T Internet Equipment

1.9K

1

0

0

Cheddar

Direct TV (digital) lists Cheddar on channel 354 and states I've reached my streaming limit and can only stream from 2 devices. I have 1 television on and I am not streaming Cheddar on any other device. I'm not aware of having a "streaming" limit and it should have been reset with my recent bill, if

Questions

 • Apps & Programs

220

1

0

0

How can I fix this internet lag myself, Tech will not help!

I have been experiencing very low download speeds for several months. I have been given every excuse there is, but no solutions or fix. Running UFix diagnostics is ineffective, It just suggests rebooting the gateway, which of course I've done 100s of times to date. I have done the 192.168.1.254 deal

Questions

 • AT&T Internet Account

138

1

0

0

Broadband service drops same time every day

We are AT&T U-verse customers. For the past two months, our house has lost broadband service at roughly the same time (10:45am-11:30am) and for the same amount of time (2 hours) every single day. Typically the message we receive is: "WARNING: Broadband service is not available (Message ID: NAD-2302)

Questions

 • AT&T Internet Installation

1.3K

1

0

0

Internet

My power went out recently, it came back and I tried reconnecting my Laptop and cell phone to the internet but I came across a problem. My network showed up and was asked to enter my password but I didn't get any internet access, for example, my laptop said that my Wi-Fi connection was secure but I

Questions

 • AT&T Internet Installation

111

1

0

0

Solid red broadband light - even after multiple resets and wiring checked.

I've reset the modem/router, unplugged and reconnected multiple times, I've reset it multiple times and even left it unplugged overnight; I have reset it through the att site and called the help line and they have reset it, all to no avail. I have unplugged all connected wires, including the green p

Questions

 • AT&T Internet Features

108

1

0

0

Can I switch the wiring to the gateway to coax?

My in laws have extremely slow internet through AT&T. The fastest speed they are eligible for at their address is 24mbps. In addition to this, the wiring for the broadband and data for the gateway are in the furthest place in the house to the areas where there is the highest usage of internet. Is it

Questions

 • AT&T Internet Equipment

849

5

0

0

Broadband light on my DLC is red, again!

Last month I noticed that the broadband light on my DLC was red. After several phone calls with varying information and two tech visits, it was fixed by changing the sim card.  A month later, I noticed the past two evenings, the red light came on again. Last night it went off about 5. Tonight, it is

Questions

 • Device Troubleshooting

2K

6

0

0

BGW210 Solid Red Light Broadband Router

I was messing around with the router because the Ethernet cable was being caught around the corner of my table. After I unplugged it and plugged it back in, the broadband light went a solid red and now I have no internet. I have unplugged it and pushed the red button on the back for 20 seconds and i

Questions

 • AT&T Fiber Equipment

38.5K

7

0

Blinking broadband and telephone light.

I have no service and my box is blinking red on the broadband and telephone. I reset it and powered it off then back on but nothing is working. Help!

Questions

 • AT&T Internet Features

72

1

0

0

My U-verse internet/broadband goes out continually

I switched over to U-verse Phone/broadband several years back, and have had continual problems with my broadband dropping out multiple times a day. As the problem continues, it gos from 3/4 times a day to almost every 15 minutes.I've had NUMEROUS technicians come out who have checked and replaced ev

Questions

 • AT&T Internet Features

1.6K

12

0

0

How do I unlock my Aircard 754S Elevate AT&T mobile hotspot?

I tried to use my ATT Elevate Hotspot that I bought on Amazon.   The seller said it was unlocked. It works with AT&T mobile broadband data mini sim card, but when I put in a T-Mobile mobile broadband data mini sim card, I get this error:   SIM mep-locked (link)   I googled the error and according to

Questions

 • Other Phones & Devices

1.9K

2

0

0

You are the worst company in America

I do a large amount of tech stuff myself - build my own computers, etc. I've had AT&T for about 7 months. On Aug 31 this year, my Internet went down. You guys sent me a new router. That didn't work.  You guys then tried to send me a THIRD router, instead of a technician. That was obviously stupid.  

Questions

 • AT&T Internet Account

124

1

0

0

Alarm Light ONT

Came home yesterday to no internet. Call this morning to resolve issue and they say tech is the only way to fix it and that’s not until Tuesday! Anyone know of an alternate troubleshoot that I can do?

Questions

 • AT&T Fiber Equipment

802

2

0

0

Internet still works but the broadband is flashing red, what do I do?

It's been like that for over a week and it's starting to bug me. Can someone please tell me stuff I could do to fix it?

Questions

 • AT&T Internet Features

324

4

0

0

Internet *AND* TV (COAX AND WI-FI) dropping signal off/on throughout day -- Lyons, IL (60534)

Here's the gist of my issues:Every few hours, I lose signal.  Not just for the internet, but ALL U-Verse services.  We're talking wired U-Verse TV boxes drop signal at the same time VIA COAX, and they're not even hooked up to the router.  Of course the Wi-Fi box (bastion of my existence, gladly repl

Questions

 • AT&T Internet Features

566

2

0

0

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