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BOGO

1 I have been heard of the BOGO promotion, and If I want to cancel one of my 3 lines, to add the BOGO, that line has no contract and is being payed off, now, if I can keep the same number that would be a plus, Come on "Experts" Is allowed? I come up with this thought while I was in the bathroom... S

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BOGO Issue

I became an AT&T customer 2 weeks ago and wanted to take advantage of the BOGO offer for the iphone 8plus.  I came from T Mobile with 3 lines and 2 unlocked phones that I own.  The first line was ported to an iphone 7 that I own.  The second line was ported to an iphone 8 that I own until the new ph

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GOT THE NOTE 7 ON BOGO ? SWAPPED A DEFECTIVE ONE OUT ? PREPARE FOR AN UPHILL BATTLE !! READ !!!!!!

I just spend 2 hours on the phone with att customer service. in a nutshell, i was told that there was NEVER a BOGO for the note 7 and that the samsung BOGO promo ended before the note 7 even came out. i tried to find something on the internet disproving the care rep on the phone and coud find NOTHIN

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363

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Frustrated customer

For five months now I’ve been calling AT&T because my bill is wrong. I signed up for bogo but when purchased at the store my account wasn’t set up correctly. For three months the customer service representatives said it takes two to three months for everything to go through and I will get my money b

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Are iPhone BOGO deals still going on (2018)?

I know AT&T and many other major carriers had buy one gift one deals for the iPhone 8 during the holiday season, but they all seem to be over now. Does anyone know if AT&T (or really any other carrier) is still offering BOGO or some kind of similar deal where I could buy two new iPhones (preferably

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535

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BOGO? or NOGO?

HelloI am coming up on a year as of august with not receiveiving myBOGO credit either I've called called and called again I've gone to the store where I made the purchase where they called customer service explained the situation and confirmed that it was a new line of service and that I will have r

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196

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Bogo credits not being applied despite multiple cases with loyalty dept

I have AT&T Postpaid unlimited family share plan with multiple lines in US. I got 3 pairs of devices on BOGO promotion while switching to AT&T (3 IphoneX as BuyOne and 3 Iphone8 as GetOne) in Nov'17. I have trouble getting the device credits for one of the 3 lines, meaning I get 2 credits instead of

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468

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BOGO Offer after getting Buy One Get One Half Off

So probably grasping at straws here but wanted to see if anyone else has encountered something like this... My wife and I got the 2 new iPhone XRs using the buy one get one half off. Everything went smooth with that, opened a new line no problem. This was 2 months ago, since, it was the only promoti

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2.5K

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To bogo, or not to BOGO deal?

I have purchased devices with the bow go deal expecting for one device to be free as promised. However I find myself arguing each month to fix my bill on several levels including paying for the free device. Who can I contact and your legal department before I initiate arbitration?

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125

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Bogo offer not being honored by AT&T Store

Last February 2017 I went into a AT&T store nearby to look for promos as i was considering moving my business from Verizon to AT&T.  (Since I already had Uverse).  The promotion at the time that was offered to me was (according to store) transfer new service line from different carrier to AT&T and g

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153

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Buy one get one promo not honored

In July 11 2018 went to ATT store to add a new line and was told of a new promo for a buy one get one free IPhone with 24 month next contract, so decided to use promo, but didn’t get the 2nd phone at the time because my husband wasn’t with and wanted to use promo to upgrade his phone was told would

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BOGO PROBLEMS

I  have had an ongoing issue with my BOGO purchase since June 2017. I have called, chat, written and at times felt my issue was resolved. Unfortunately every time AT&T customer support tells me that they will escalate this issue and send to the back office for review the follow thru have not happene

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840

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Closed

Buy One Get One Free LIES. AT&T Scam

My family has been a loyal customers for years, but I have been swindled by AT&T for the last 6 months. I have been paying for 2 phones even though I was told that if I added a new line in the summer that the second would be free. I added the line. I got the second phone. And the last six months hav

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5.3K

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AT&T scam on BOGO offer

I have wireless postpaid account with ATT. on 1st april 2017 I order 2 Galaxy S8 under buy one get one free offer. it was preorder and placed thru chat with customer care. I have all the chat transcript and order emails to confirm it was purchased as BOGO office but I am not getting installment cred

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2.7K

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BOGO complaint & ATT don’t respond or care

I was sold a new line plus an upgrade on an existing line under the BOGO promotion. After 3 billing cycles no credit  so I call. After 90 minutes on the phone I was told that I didn’t qualify. I asked why and was told that I needed to have the unlimited plan. I explained that I was not told that and

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223

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Told I was getting bogo free phones, then later told I don’t qualify

I got bogo phones at the att store 5 months ago.  Now I’m being billed for both phones and told I didn’t qualify.  The guy at the store told me they were bogo free, I shouldn’t have to pay for both now.  I would have never bought them if they told me they weren’t bogo.

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AT&T doesn’t honor BOGO deal with DirectTV. Do I have any recourse? Please help

Thought it was a great deal - BOGO with DirectTV until AT&T refused to honor it! At a time we signed the contract we have not yet closed on our house and were assured there was no time constrain for DirectTV start date.  We had to move in, get permit, etc. After all was done and my bill did not refl

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690

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iPhone 7 BOGO

Back on March 29th, 2017, I went to Target to buy an iPhone 7. The person working the cell phone area informed me of BOGO promotion that was being offered by AT&T.I had two line with AT&T and she said it didn't matter, the BOGO still applied. She check with her manager when I inquired further to ens

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355

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Movie BOGO

I used the att thanks app, fandango acknowledged there was an error in processing the code. They will not refund the BOGO can you help?

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