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I'm forced to loan AT&T money with BOGO phone

I bought two phones under a BOGO offer. I paid for the phones up front: $1000. On my first bill I was charged $41.67; the 1st of 24 installments for the free phone. This phone was free! My second bill I received a $41.67 credit, but was charged the 2nd installment of 24. And so it goes; I'm credited

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Where is it possible to use the Promo Card I received for wireless boo deal when I switched to ATT?

Had trouble finiding places that accept the $325.00 visa gift card from ATT. Where is the list of stores that accept it?

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4.6K

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BOGO RIP'S YOU A NEW ONE

How can an AT&T Store not be liable for a deal like the BOGO when they are admitting to offering it to a consumer in a store then refusing after the fact.

Questions

125

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Bogo iPhone X/ iPhone 8

I upgraded a line and added a line using the BOGO deal for iPhone X and iPhone 8 in December of 2017. I haven't received my credit. AT&T denied this offer ever existed. They also said it existed but the X had to be the new line and 8 the upgrade. They also said Best Buy offered it and I had to t

Questions

363

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Account activated and immediately cancelled by BestBuy but received bill from At&t

Hello,BestBuy at&t rep activated my account (bogo offer), but was unable to port the second number. So rep called at&t and cancelled the account immediately. But after 2 weeks I got a bill from at&t, with full iphone price, acitvation and taxes. I called at&t and they advised me to go to best buy st

Questions

130

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Loyalty Program and BOGO

I've been an at&t customer for years now and I wanted to upgrade my plan and phones on my account. In order to get the BOGO deal on the iphone Xr, I had to add a new line. This does not make sense because I would have to add a third line or cancel one of my phones, which I would lose a phone number

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1.7K

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BOGO not honored

I upgraded two phones iPhone 7 during Chritsmat 2016 time as Buy one Get One. Someone has called and explained the promotion that I just need to buy one phone and second one is free. Now I am not seeing any credit applied for my second phone. I have called multiple times and asked AT&T and listen to

Questions

304

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Formal Complaint

How do I go about making a formal complaint? I have been given the wrong information over and over for several months about the BOGO phone offer that I purchased in November, only to find out that ATT is not standing behind what they told me.

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182

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Iphone 6S Plus BOGO Purchased in Feb 2016 * IS A SCAM I AM STILL PAYING ON 4 PHONES IN DEC 2016!!!

I purchased 2 Iphone 6S in Feb 20, 2016 under the BOGO offer of AT&T . I was told that I would need to open new line to receive offer so we did so. I was told that I would have to pay on all 4 phones for the next 2 months and after that time I would be credited for the 2 free phone payments that i h

Questions

2.5K

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Deceptive and misleading BOGO

I purchased four new phones on Black Friday after receiving a promotional offer as a directv customer to sign up for ATT wireless switching from Verizon. Prior to purchasing phones I used the chat feature on ATT to confirm the offer was valid and that the offer would be honored at other retailers. T

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198

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BOGO Issue

I too am having issues with the BOGO problem after hours and hours on the phone I still have not been taken care of. My bill has gone up by more than $100.00 since I took advantage of the BOGO and month after month I call and speak to very friendly agents who do thier best in a very difficuly situat

Questions

539

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Bought One and Got One...

NOT!  On February 20, 2019 I went into an AT&T store and signed up for the Buy One Get One promotional contract. I purchased a full price new iPhone for my wife and added a new line for my daughter. In return we were given an iPhone XR that was to be credited back to us over the course of the instal

Questions

572

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Buy One Get One Free Promotion

Why does this deal exclude CT?? I am seriously considering getting rid of ATT. All the money I pay for my "family plan" and when they finally offer a useful promotion my state is excluded? So ridiculous. Any insight on why CT is excluded from this deal?

Questions

415

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BOGO Issue iPhone 7 Plus - Charging Customer for Additional Line without Approval

This issue is related to another issue that I logged:  https://forums.att.com/t5/AT-T-Internet-Account/Issues-with-Direct-TV-Billing/m-p/5212585#M14507I am appalled that AT&T would allow these types of practices - it is very "Wells Fargoish" of them to allow this. Note:  I have been an AT&T customer

Questions

300

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BOGO - Fraud

I was having trouble with AT&T service and called in July of 2017 to cancel my service and go to Verizon.  AT&T offered me a BOGO on a galaxy S7 if I agreed to stay with them, as long as I signed up for DirecTV.  I currently already had 2 lines with them.  This was NOT part of the current promotion

Questions

517

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Trade in Warehouse gives erroneous reasons for pricing and completely FALSE

I called the trade in team today because I noticed my LG G6 which I checked before trading in was valued at $40 on the ATT trade in website.   They received the phone and cut the value in half because the said there were "dead pixels" I know what dead pixels are because I work in IT and I inspected

Questions

614

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BOGO requirement

I've just read carefully about the current BOGO offer page and on the step 3, it says 'Select an unlimited or shared data plan and have DIRECTV, U-verse, or AT&T Internet or buy and install service within 30 days'Does that mean I'm still eligible for BOGO if I get a new AT&T Internet service instead

Questions

410

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Do not do the buy one get one

We went to purchase new Samsung 8 Active phones during the buy one get one. FREE.   So great called in so I would not make a mistake.  I purchased 2 phones, which ai paid in full, so I would buy have payments, and was supposed to get 2 phones free.   RIGHT.... NOPE.  I paid on the other two in payme

Questions

2.8K

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Samsung BOGO not being honored!

August 2016 Samsung BOGO not being honored!!I have been a customer for 10 years. I went to store in August 2016 to get the new Note 7, and a free Samsung through BOGO and added a new line. I was told I would see the credits for the free phone in 3 months and then every bill after.I paid and now 7 mo

Questions

226

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How to receive back my down payment on BOGO phones?

Hi.  I am frustrated with the BOGO offer because I ended paying for more than I needed.  I got four phones when I only needed two phones for my family plan of 4.  The salesmen at a corporate retail store had informed me that I was placing a down payment for both pairs of the "free" phones and the pa

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