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BOGO offer a fraud by AT&T

I got tricked by AT&T employees for BOGO offer in August, 2018. They called me 2-3 times to upgrade my iPhone to new one and offered BOGO, if I am taking another phone for new line. I took the offer. After a month, when they charged me monthly installment for free phone, I called them and they said

Questions

 • Apple

249

4

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Tried to port my number from att , rep added a new line instead...

I went into a att store to have my number ported over from a different carrier and also upgrade my line for the bo go offer. I went instore because I was unsure of the process of porting over a number. The in store rep told me that I needed to purchase a new phone first and then I would be able to p

Questions

 • Phone & Device Upgrades

714

2

0

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how to find someone with authority to resolve a problem?

I made the mistake of trying to take advantage of an AT&T bogo offer. i returned it within 48hrs using the shipping label, box, packing slip and packaging provided. the box never reached it's destination and now AT&T keeps charging me for a phone # and 2 phones I never activated. i've tried resolvin

Questions

 • Wireless Account

78

2

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BOGO iphone6s

In June 2016 , I added a new line for my teenaged child and upgraded my phone to get the BOGO iphone 6s. I was told by the rep that it would take 2-3 months to see credits on the bill. What I did not know was that the manager( who has since moved out of state)apparently put me on paperless billing.

Questions

 • Wireless Billing

337

16

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