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To bogo, or not to BOGO deal?

I have purchased devices with the bow go deal expecting for one device to be free as promised. However I find myself arguing each month to fix my bill on several levels including paying for the free device. Who can I contact and your legal department before I initiate arbitration?

Questions

 • Wireless Billing

97

2

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Note 9 BOGO with GS9

Is it possible to buy the Note 9 and then get the BOGO deal with a Galaxy S9 instead of another Note 9. If so how, I've tried everything online.

Questions

 • Wireless Account

185

0

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Are iPhone BOGO deals still going on (2018)?

I know AT&T and many other major carriers had buy one gift one deals for the iPhone 8 during the holiday season, but they all seem to be over now. Does anyone know if AT&T (or really any other carrier) is still offering BOGO or some kind of similar deal where I could buy two new iPhones (preferably

Questions

 • Apple

494

1

0

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Any guesses when ATT will offer BOGO that does not require DirectTV?

Last time BOGO was offered that does not require DirectTV was on 25SEP?https://www.att.com/esupport/article.html#!/wireless/KM1236446?source=ESsWCfCTA0000000L&wtExtndSource=cfm_BOGO_Wireless_HotTopicTile&gsi=wlpA1Kk Any guesses when ATT would offer this again?

Questions

 • Apple

105

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MONTH 4 am not getting the BOGO CREDIT

I too opened up an account on AT&T, I paid $2,000 in the store on the day I purchased the phones as well as another $2,600 to Verizon in order to cancel my lines with them. I was told I would receive my BOGO credit 2-3 months after starting service also that it would work proactively and I would rec

Questions

 • Wireless Billing

243

4

0

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Bogo credits not being applied despite multiple cases with loyalty dept

I have AT&T Postpaid unlimited family share plan with multiple lines in US. I got 3 pairs of devices on BOGO promotion while switching to AT&T (3 IphoneX as BuyOne and 3 Iphone8 as GetOne) in Nov'17. I have trouble getting the device credits for one of the 3 lines, meaning I get 2 credits instead of

Questions

 • Wireless Billing

426

3

0

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Deceived and misled by AT&T

After I recently upgrading to an iPhone X, a week later I called customer service for a billing issues. The sales agent tried to sell me Directv and Internet. I said no and she asked me about my recent purchase she said did you know you are eligible to upgrade to a BOGO for your new iPhone. She ship

Questions

 • Wireless Billing

97

1

0

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iPhone BOGO Program AT&T terrible customer service

Hey i been a long time at&t customer and starting to really dislike how im being treated by the lack of customer service. I recently purchased a iPhone X and a iPhone 8 and i wasn't able to receive my extra device even though i also opened up my new line. I called at&t both Saturday 12/02 and Sunday

Questions

 • Apple

187

2

0

0

Samsung BOGO not being honored!

August 2016 Samsung BOGO not being honored!!I have been a customer for 10 years. I went to store in August 2016 to get the new Note 7, and a free Samsung through BOGO and added a new line. I was told I would see the credits for the free phone in 3 months and then every bill after.I paid and now 7 mo

Questions

 • Wireless Account

191

3

0

0

Got 2 iPhone XS w/BOGO deal and no credits have been added...

To provide some context, my account has 7 lines in total with 2 BOGOs added in 2018.  The first BOGO went extremely smooth, the bills afterward were exactly as the saleslady said; the credits were added accordingly.  Now the nightmare that began a continuous cycle of extremely high bills with the se

Questions

 • Wireless Billing

214

5

0

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Beware: AT&T BOGO

AT&T BOGO Fraud?I needed a new phone in March of 2018. I was considering getting a new one through my current provider Verizon. My husband talked about maybe switching over to his plan at AT&T which he had been with for over 10 years. We also have internet with AT&T. We went into the AT&T in our loc

Questions

 • Wireless Billing

347

5

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BOGO requirement

I've just read carefully about the current BOGO offer page and on the step 3, it says 'Select an unlimited or shared data plan and have DIRECTV, U-verse, or AT&T Internet or buy and install service within 30 days'Does that mean I'm still eligible for BOGO if I get a new AT&T Internet service instead

Questions

 • Wireless Billing

363

1

0

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BOGO Issue

I became an AT&T customer 2 weeks ago and wanted to take advantage of the BOGO offer for the iphone 8plus.  I came from T Mobile with 3 lines and 2 unlocked phones that I own.  The first line was ported to an iphone 7 that I own.  The second line was ported to an iphone 8 that I own until the new ph

Questions

 • Apple

261

3

0

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AT&T Samsung BOGO and Note 7 Exchange

In August, I upgraded one line to Note 7. I received that upgraded phone. I then add a line and order another Note 7 under BOGO promotion which is $650 bill credit. I wait until Oct 15 and AT&T cancelled my order flat without saying anything about honor the promotion.    I chatted with AT&T (I have

Questions

 • Samsung

359

9

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iPhone Bogo stuck with 2 new lines

May 2019 BOGO Hello, I recently ordered an iPhone XR with a new line and iPhone XR (BOGO) for an existing line.What I wanted was:1 iPhone XR1 new line1 iPhone XR (BOGO) for existing line What I received:1 iPhone XR1 new line1 iPhone XR (BOGO)1 new line #2  I received my phones and contacted AT&T cus

Questions

 • Phone & Device Upgrades

466

5

0

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Being charged 2nd phone, Buy one, get one Free offer with new lines.

Hello, I have a post-paid account. We have been ATT customers for about 10 years. After some trouble with signals, we switched to T mobile where we were for a couple of months. After trying out the service, we decided to switch a phone back to ATT. So, we opened a new line with the account a couple

Questions

 • Wireless Account

1K

5

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Pay off BOGO Phone

I became an ATT wireless customer in December 2017.  I received two iPhone8's 256gb as a buy one get one free promotion.  Everything has been fine in terms of billing including receiving the monthly installments on the free phone.  I only have about 2-3 months left on my 24 Next agreement and was wo

Questions

 • Wireless Billing

178

5

0

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Galaxy S7 BoGo Question.

So on Saturday (3/19) I moved my family plan over to AT&T from Verizon.  We ported over 3 lines and opened one more and took advantage of two separate Buy One Get One promos. We got 2 iPhone 6s's, store had those in stock, no problem. We then separately got 2 Galaxy S7 Edges through the S7 BoGo prom

Questions

 • Wireless Account

418

4

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Buy One Get One Free Promotion

Why does this deal exclude CT?? I am seriously considering getting rid of ATT. All the money I pay for my "family plan" and when they finally offer a useful promotion my state is excluded? So ridiculous. Any insight on why CT is excluded from this deal?

Questions

 • Phone & Device Upgrades

387

5

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