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Email Sending IP Blacklist Help

Hello, My company's sending IP was blocked by AT&T. How do we fix this? I have emailed the abuse_rbl@abuse-att.net address but no response. We work with clients who need to be notified of updates but we can't get through.  Please help! Chris

Questions

 • AT&T Internet Security

504

2

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0

Accepted Solution

Official Solution

Removal from ATT RBL

Hello - We've become aware that one of our IPs has found its way to your RBL: Reason: 553 5.3.0 alph732 DNSBL:ATTRBL 521< 23.249.1.33  Please process a removal of this and update us via reply. The IP is not being used for spam or any other activities that would warrant entry on your RBL. Thank you!

Questions

 • AT&T Internet Security

599

1

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0

Accepted Solution

Official Solution

How do I get an iPhone 6 removed from a blacklist

I recently bought a iPhone 6 and cked the imei and used the iCloud activation lock ck and everything was good. The phone is under my iCloud account and everything but A few days later it's now blacklisted. Is there anything that I can do about this??

Questions

 • Apple

7.8K

8

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Accepted Solution

Official Solution

BLOCKED FROM NETWORK DESPITE HAVING PAID A MONTH AHEAD! NO HELP, FCC COMPLAINT FILED

To say I’m angry at AT&T is an understatement. After 20 years, I left AT&T for Sprint last September, service was awful, I paid my device off in full and came back to att June 2019. Had NO problems with my phone or service and then September 15, at 4pm, no network. Said I was blocked. 

Questions

 • Wireless Account

9.3K

13

0

0

Accepted Solution

Official Solution

HOW to remove my phone from the blacklist

I Purchased My phone from the pawn shop the other day it worked really well until later on that night  my service Was Suspended I called Customer service they told me my phone was blacked listed I’m wondering haw can I get it removed from that so I can use my phone

Questions

 • Apple

16.5K

45

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rbl.att.net down

I'm not able to get to the site either.  Not sure why. going to att.net directs me to att.yahoo.com, so there appears to be some DNS changes going on. In any case. I moved my mail server about a month ago. Checked my total emails going out on the new address and the reputation for emails being sent

Questions

 • AT&T Internet Security

276

0

0

My iPhone has been blocked and no one seems to be able to help me. PLEASE HELP AT&T!!

My iPhone X that I preordered from Apple back in 2017 has been recently blacklisted because someone is claiming it was stolen. I am this phone's original and only owner and I didn't make this report. I've called AT&T several times, I've tried Apple, and I've also gone into the AT&T store, so far no

Questions

 • Wireless Account

89

1

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ATT RBL and Digital Ocean

How do I get ATT to remove my company's mail server from their RBL? I am not on any other blacklist and have TLS, DKIM, DMARC, SPF... all working. My server is hosted with digital ocean it seems that may be an issue. I've sent several emails to abuse_rbl@abuse-att.net just as their bounce response s

Questions

 • AT&T Internet Security

312

2

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Wrongfully blacklisted phone

I purchased and iphone right after Christmas through Att.  Fedex messed up and marked the item as delivered on Thursday but it wasnt there. I call Att and told them. The next day the phone arrived. I call Att back and told them and activated the phone. Now the phone is blacklisted when I already tol

Questions

 • Apple

1.5K

5

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rbl website down, blacklisted ip

Our email server has been on a blacklist for 2 weeks now. We submitted several requests, and did not receive any response. I emailed several times and no response. Now the rbl.att.net site has been down for about a week. How can I get att to remove an ip address from their blacklist? I cannot find a

Questions

 • AT&T Internet Security

184

2

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On AT&T's blacklist

Good morning!  We found out last Thursday we were being blacklisted by AT&T. We have since then corrected our rDNS record and confirmed we had been removed from all of the large blacklist companies shortly after. We submitted a request the next day to AT&T to be removed from their blacklist, but we

Questions

 • AT&T Internet Security

345

2

0

0

Blacklist removal request

My company uses Sendgrid as a means to relay signups, password resets and invoicing to clients, however our direct IP address (168.245.66.100) from the Sendgrid system is blocked by the ATT filters with the error 553 5.3.0   Assistance in removing the blacklist would be appreciated, as this

Questions

 • AT&T Internet Security

415

3

0

AT&T NEEDS to blacklist unpaid phones..

Why don't they?They are enabling a huge fraud industry. I've seen or researched each part of the fraudulent supply chain. First..fraud caller center calls unsuspecting people and says issue with their AT&T service and it is frozen.  They need the last 4 of social to go into account and fix.  Person

Questions

 • Other Phones & Devices

3.2K

4

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Can blacklisted phones still dial 911?

In an emergency, can I still dial 911 from a blacklisted phone?

Questions

 • Network Coverage

3.3K

3

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WE'RE SORRY, BUT THIS DEVICE HAS BEEN BLOCKED FROM NETWORK USE?!!

Hi, sorry if this post looks messy im really stressed rnso basically when i woke up i couldnt access the internet because the 5ge icon is missing. we dont use wifi at home because we all have unlimited but now im forced to.secondly, i cant make phone calls either, i just hear a lady repeat the same

Questions

 • Apple

232

1

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Why can't I get my phone un-blacklisted?

More than a month ago I had ordered a new phone and Fedex lost it in transit. I was instructed to report it as lost or stolen. It was found shortly after so I called to let AT&T know and I had it activated in a store so they could do the right thing to get the IMEID off the list. On 12/26 however, m

Questions

 • Wireless Account

5.5K

1

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Blacklist processing time

How long does it take for AT&T to process blacklist request for a lost/stolen phone.If someone calls to reports phone as stolen is it blocked immediately? Is there any process time? Thanks

Questions

 • Apple

2.1K

0

0

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IP Address Blacklisted

Hello, My company has been recently blacklisted.  All emails we send to AT&T and it's related domains are bouncing with: This is an automatically generated message from SendGrid. I'm sorry to have to tell you that your message was not able to be delivered to one of its intended recipients. If you re

Questions

 • AT&T Internet Security

220

1

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Blacklist policy may create a safety risk

My sister,  chronically ill, on my family plan, and residing in another state, had a friend notify me that her phone was lost during her trip from a medical clinic. I suspended her service then waited a few hours to file a claim for a replacement. The replacement phone was promptly shipped via FedEx

Questions

 • Wireless Account

1.4K

4

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Mail undeliverable

My mailing account was recently compromised, since then I have changed the password (as advised) and noticed that I am now unable to send or receive any new mail. Said mail shows up in my inbox as being undeliverable. I would like to be able to use my account now that I have properly reset my passwo

Questions

 • AT&T Internet Security

765

1

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