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Customer service disrespect following a billing issue created by AT&T

I've just had the worst customer service experience with AT&T.  It all originated last year when a coupon from AT&T for a free movie did not work.  As a replacement, they offered free HBO and they assured me they would cancel the service after the promo period so I wouldn't pay any additional fees. 

Questions

 • U-verse TV Account

340

6

0

0

Mobile Insurance Billing Dispute

I purchased an Iphone 8+ and an Iphone 8 back in Oct/Nov of last year. At the time I told the sales rep I did not want the insurance. I then had to call a CSR to tell them the same thing (I do not want the insurance) shortly after as I still saw it on the charges and as well as an "activation" fees

Questions

 • Wireless Billing

155

1

0

0

Lack of Providing Service while continuing to Charge for Services

I requested bundled Uverse TV and Internet 100 to be installed in July 2018. However, only the internet was installed because DVR Uverse receivers were back ordered. I still have not had Uverse TV installed because of lack of DVR receivers, but I have been charged 2 months in a row for Uverse TV ser

Questions

 • U-verse TV Account

130

1

0

0

wrong international calling bill

Hi,My account was billed for International calling. We always use third party app for making the international calls but when i reported this issue i was told that since it is billed nothing could be done.Could someone @ATTCares help on this issue ?

Questions

 • Wireless Account

92

2

0

0

Incorrect Outstanding Charge put through Debt Collector and Denial to Communication

I switched away from my AT&T postpaid mobile account to my prepaid phone account in November 2017. As I made the switch to my postpaid phone account, I was informed by the customer service representative that my postpaid account will be cancelled and I will fully switch onto my new prepaid account. 

Questions

 • Wireless Billing

182

4

0

0

2018 New Bill Look easier to use?

Aren't we supposed to be reducing our paper usage?  The old bill was on 1 piece of paper -  new bill on 2 (back of 2 nearly blank). So 2 pieces of paper that are harder to read than before, even though font seems to be bigger.  Account name & address are missing, issue date & account # are nearly im

Questions

 • AT&T Phone Account

149

0

0

0

No more grace period?

My bill was due on March 31, 2018. I paid it on April 3rd. Now I have a $9.25 Late Fee? I swear At&T just miss having phone conversations with me. THE ONLY COMPANY I HAVE TO CALL EVERY 3 MTHS FOR TO ARGUE ABOUT BILLING!!!

Questions

 • AT&T Internet Account

96

1

0

0

Bill

Why am I all of a sudden getting a 25$ late fee ? It’s never been this high. 10 maybe but where did this 25 come from ?

Questions

 • Wireless Account

15

1

0

Closed

How do I pay the balance difference if I upgraded my plan after I just paid 55 plus tax a few days ago.

I don't want to nor should I have to pay 75 plus tax when I just Paid 55 plus tax a few days ago but I my new device is 5g so I upgraded to the 75 dollar plan and it says I just added 55 dollars. If I pay just the difference plus tax will this work?

Questions

 • Wireless Billing

6

1

0

Disgusted

I am canceling my account with AT&T finally after months of being robbed by them and useless customer service. I canceled my upgrade and returned the phone(which they confirmed they received moo ok months ago), but continue to be charged every month, along with the fee for the phone I returned n

Questions

 • Wireless Billing

18

1

0

I was given the wrong contract and the managers keep giving me the runaround.

In August, I was told about a promotion of buy-one-get-one 75% off the an iPhone X and a $10 family add-on. I was hesitant because I was only paying $67 a month on my recent plan (no mention of any direct tv or internet needs to be purchased, will explain soon why it's relevant). We estimated the co

Questions

 • Wireless Billing

207

1

0

0

Out of Country Bank

I am hosting an exchange student from France, his parents are interested in doing a prepaid plan, but they don’t have a bank in the US, are they able to use their French bank information for billing?

Questions

 • More AT&T PREPAID Discussions

9

1

0

New address

I have tried to get my internet moved to my new address 4 times and no body has showed. I received two letters stating I need a deposit and etc.... I have been a loyal payment on time customer for over a year. Why has it been such a struggle to move my internet.... The delay has caused me to miss sc

Questions

 • AT&T Internet Installation

11

2

0

Charged by AT&T without my knowledge, currently in UK and support number not working. Please help!

I study in the US but live in the UK, and while in the US I use the AT&T Prepaid service. I am back in the UK for summer vacation, and this month, AT&T charged my account without my knowledge or consent (I do not have autopay) and the UK support number isn't working (constantly on hold). I can't fin

Questions

 • More AT&T PREPAID Discussions

85

1

0

0

Upgrade Notification

So I have 2 lines in my account. For Xmas, I want to upgrade my fiancé phone. When I complete the upgrade, will her phone receive a notification of upgrade or telling her of the new device?

Questions

 • Wireless Account

7

1

0

ATT Cheated my family!!!

I am really disappointed in AT&T's customer service nowadays. Have been a longtime customer for a while, but a series of mishaps have me really rethinking my decision to stay... I really miss the old days and the quality of CS we used to get from this company.   I received a text only TODA

Questions

 • Wireless Billing

2K

15

0

Billing

I paid my bill in full last month before it was late. I now have a 20.34 past due balance and a late fee of 9.66. I need someone to check this for me and remove this 30.00 from my account or i will have u turn it off an just keep the internet

Questions

 • Watching U-verse TV

11

1

0

Paid Bill with autopay. Then next day ATT turned off my service..

ATT has my money. I verified with my CC that it was paid via ATT AUTOPAY on April 1 April 2 my service was turned off.I can't reach a rep.I'm down in Mexico and have to make a special trip to USA to try to get this handled. Who do I go see to handle this.I called ATT. Store and they said they coul

Questions

 • Account & Usage

16

2

0

Activating Sim Card

I havent been using my services for months now and recently I've been getting the "sim noy provisioned" popping up where I get the notifications. I then tried to call customer service to reboot my account but I'm unable to, so now I think my accounts been suspended, and I've also tried fixing this o

Questions

 • Wireless Account

11

1

0

Wifi disconnected???

I'm on a regular billing cycle & my wifi is due today will i be disconnected if i can't pay due to being laid off??do I have to call customer service and tell them I can't pay

Questions

 • AT&T Internet Account

3

0

0

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