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Can AT&T help me through this COVID-19 pandemic?

Due to this pandemic I have been out of work sense March 20. Yes, I have been maintaining my account with you by borrowing from here and there. But I have came to my last resort, which is seeing do ATT&T something to help me. I have been customer for many years with you all.

Questions

 • Wireless Billing

117

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0

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At&t suspended my internet over $56

So I haven't had any internet service for close to a week after getting it suspended for $56 even though at&t made that huge promise to the public not to do that during this already difficult time. It was already hard enough losing my job due to Covid 19 but the 1 chance I get to start working and o

Questions

 • AT&T Internet Account

41

1

0

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Important Billing Question

I need to know why I was charged a credit management fee for a second time! It appeared on my most recent bill. I simply cannot afford to pay this again, so I'd like to have that removed if at all possible

Questions

 • U-verse TV Account

192

2

0

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Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

Questions

 • Data & Messaging Features, Internet Tethering

495

3

0

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Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

Questions

 • U-verse TV Equipment

177

1

0

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Prepaid Billing When Adding Another User

I opened a multiuser account with 3 total users at the beginning of October. I want to add a new user today (10/18).  The new user has not paid anything yet, just simply gotten an account set up.  My questions are: 1) Will my billing start all over and I have to pay for all 4 lines tod

Questions

 • Plans & Features

70

3

0

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AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

Questions

 • Wireless Billing

192

2

0

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Official Solution

When will my promo credit be on my bill?

This billing in a day or 2 will be my third bill since i upgraded my phone. I got a promo code for $1,000 that i haven't received yet.. Why is it taking so long ???

Questions

 • Wireless Billing

134

2

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Official Solution

Cancel Autopay At&t

Hi, I traveled back to Europe due to COVID-19 and wasn't able to cancel my auto pay prepaid option. Since I do not have the 4 digit PIN I've tried to call At&t and I'm not reaching anyone. I'm not getting someone on the line.Can you please assist me with that. Is there an E-Mail where I can write a

Questions

 • Account & Usage

45

1

0

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Is there any way I can cancel my second phone line but not have to pay the entire phone off, continue the installments on it?

I don’t use my second line really have never. I can’t afford the $100 a month with the phone installment and the phone line I don’t use, and would like to just keep my main phone line and pay the installment on the two phones. Or even better, return the second phone which is pristine, and get out o

Questions

 • Wireless Account

79

8

0

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The trade-in bill credits can they be used for a prepaid account or only for an installment plan?

I'm looking at possibly trading in my galaxy s21 for a galaxy z flip3... on Samsung website it has the offer for "trade in bill credits"... can anyone tell me if the bill credit can be used for a prepaid account as well? Or is it only for an installment plan?

Questions

 • Plans & Features

33

1

0

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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

Questions

 • Wireless Account

98

3

0

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Military deployment 3 weeks— Service discount?

I will be deploying for 3 weeks to Germany. I am curious if there is a way to get unlimited data overseas for those 3 weeks since there is no Wi-Fi at the place I will be. Also, is is possible to get a military discount for that since it is the only way I will be able to keep in touch with my family

Questions

 • Data & Messaging Features, Internet Tethering

59

1

0

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Official Solution

Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

Questions

 • Wireless Billing

88

5

0

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Can we have same data plan under AT&T?

If my mom has an Samsung Galaxy S21 and my dad has the same, and i get the I phone 12 pro, could we still be on the same plan? They have an unlimited data plan under at&t.

Questions

 • Apple

60

4

0

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Cancelling cell contract from the UK

I'm trying to cancel my cell contract from the UK. How can I do this? The AT&T telephone service won't allow calls from the UK, so I can't really speak to anyone that could help me with this. Right now I'm getting billed for a service that I am not using, and will not use again. Any help would be mu

Questions

 • Wireless Account

26

1

0

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Internet for those receiving SSI

Heard an ad on the radio that for households receiving SSI benefits, they could get internet for $10/mo...I have 2 daughters receiving SSI and one is homeschooled, how can I take advantage of the program?

Questions

 • AT&T Internet Plans

92

1

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Damage to Property by AT&T recklessness

To Whom It May Concern: I contacted AT&T yesterday (12/17/2021) in regards to damage done to my property after having AT&T representatives (a technician & lineman) come out here to fix our downed services. We lost broadband/internet services starting on Wednesday following some bad storms th

Questions

 • AT&T Internet Account

830

2

0

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Trying to sign in from out of country

I need to cancel my internet and pay rest of my bill since I am out of country, but somehow it keeps redirecting every single time I try to sign in how can I log in from out of country?

Questions

 • AT&T Internet Plans

47

3

0

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Official Solution

Activation

How long can I wait to activate a phone once it comes in the mail? And do I have to pay the first months bill at the time of activation?

Questions

 • Wireless Account

770

1

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