
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Will calls and text made over wifi with cellular service off show up on my bill or call/text log?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I work for the post office how do I get discount, where do I go to put in code
Questions
•
Android
Accepted Solution
Official Solution
In NYC - ATT have set up a mesh of wifi routers to help with phone congestion. When walking, the device will 'seamlessly' change from LTE to Wi-fi (name of network - ATT Carrier) and then as you walk, it moves to another router or back to a tower. comment: first - this transition is not smooth -
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I currently have a Smartphone Promo credit of $19 on a $20 monthly phone payment (so I'm basically paying $1/month). I want to trade in my iphone XR for a new phone, but I don't want to pay any more than I'm paying now. Is this possible? I can't tell from anything on the upgrade site. Thanks.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hi I was told by one of the customer service representative that teacher discount could be applied even if the authorized user is a teacher (doesn't have to be the actual account holder)and she further stated that if anyone says otherwise they should look under the resources that are provided to th
Questions
•
Wireless Billing
Accepted Solution
Official Solution
How is this phone gonna be discontinued from working on the network after February, it's n the a716v 5g phone. I'm about to go to a different network yall are over charging me for no service, I'm not getting calls or texts and yall are so over priced I'm sick of it, how the f are yall gonna say thi
Questions
•
Samsung
Accepted Solution
Official Solution
I did the upgrade trade in special promotion. On my monthly bill I get $23 credit and charged $28 for the upgrade. It was supposed to be an even trade. What’s The offset for? I also have two lines and was told my bill would be less after the trade in, new unlimited plan. My bill was $12
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Hello, My unlimited plus monthly plan was expired because I didn't pay at the due time. When I logged in my prepaid account, I paid and now the money is in my account balance. I would like to renew the plan, and I tried changing my plan to the same one so it can withdraw from my account balance,
Questions
•
Plans & Features
Accepted Solution
Official Solution
Looking at my usage online, I have three lines that are all showing data hits at the same times every day. One line has a hit at 12, 3, 6, and 9:00 both in the am and pm. Another line has hits at 7:59 and 1:59 in the am and pm each day. Any idea what this is? I tried to contact ATT, but there is
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I had ATT internet installed at my home. The service technician left and the internet was not working. I called ATT and told them the internet was not working. Another technician came out and told me the service was very slow and that there is nothing they can do. They suggested I cancel my service
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
When I log into my acct to view detailed calls usage, t boy shows a few here and there. The ones it does show IS within the timeframe of which your system updates call and text history.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hi, I have ordered new prepaid SIM card from AT&T online. But i don't want to use the SIM in my phone, so i returned the SIM to given return address without any activation. please address my concerns 1. Will i be charged any amount? 2. How can i know my returns is completed?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Does ATT offer any senior discount plans for landline in nursing home room vs paying $70+/mo for a local only plan? When I called ATT the foreign sounding agent was of no help with this question. Thx
Questions
•
AT&T Phone Account
Accepted Solution
Official Solution
i was promised a modification on a payment arrangements now they are saying they cant do it
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I received my first bill including setup cost and payed it with auto pay. I was promised a $10 credit per line per month if I used auto pay. Why hasn't it been applied here?
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
Hi there, I am currently on my cycle, based on a postpaid service, my due date is on the 9th of this month, (Otcober 2021) I have updated my payment method from checking account to credit card. my question is. Will the payment that is schedulled to be taken on the 7th slides off and I need to make i
Questions
•
Wireless Billing
Accepted Solution
Official Solution
My sister presented me Iphone X. IMEI checked is clean and she is used AT&T USA before. She also did a paid check and it said this device is clean and paid off. I have have tried to unblocked on AT&T web and it says that we cannot unlock this device for you because we didn’t sell or activ
Questions
•
Apple
Accepted Solution
Official Solution
Hi , I have to travel to India . I wanted to check if an esim from another operator will be supported on my locked iphone 13 pro max ? Also if you can help me unlock my phone it will be a great help
Questions
•
Apple
Accepted Solution
Official Solution
Hello- I received a notice in the mail today, stating I owed AT&T now, AFNI collections 1405.14$? I have never had an account with AT&T..... What do you propose I do? I am sure it is a scam- but I don’t want to give out personal information to scam artists to prove that I never had an accoun
Questions
•
Wireless Billing
Accepted Solution
Official Solution
i have a payment agreement for 2 split payments and i accidently payed the first payment on the regular payment screen instead of the payment agreement section. will my payment still show that i kept the agreement since i payed it on the date agreed on and the amount for the first payment agreed upo
Questions
•
Wireless Billing