Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (6.7K)

Relevance
Ongoing Billing Issues with AT&T Since October 2019 - Existing Internet Customer Who Moved To Space Coast Florida, New Mobile Customer

Does anyone know whom I need to get in touch with regarding several discounts and promotions that my local representative signed me up for, but have not been seeing on my billing statements? I've called *611 customer care a couple of times about it, but for some reason the most they can do is apply

Questions

 • Wireless Account

30

1

0

Att Does not honor their BOGO Contracts

BE AWARE I PAYED OFF ONE OF MY BOGO PHONES THAT I WAS PAYING ON AND UPGRADED IT, BECAUSE THEY SAID IT WAS TIME TO UPGRADE. BECAUSE OF THE UPGRADE ATT IS TELLING ME I NOW HAVE TO PAY FOR THE “FREE” PHONE. This is unbelievable I will have to leave Att after all these years, the disrespect and changes

Questions

 • Wireless Account

19

2

DO NOT BUY DIRECT TV / DIRECT TV NOW - WARNING branding is confusing & they offer zero support!

I have chatted for over an hour and 30 minutes with Direct TV Now chat platform (which took me 30 minutes to find the link to chat with someone) with ZERO resolve to my issue. Was given mis-information and supervisor mis-represented when I would be able to talk to a supervisor. I searched direct t

Questions

 • 2017

39

0

0

0

URGENT: At&T Account Cancelled, Store messed up my Account and billed over 2k

Had an account of 3 lines,At&t rep went and helped port over 2 lines to make it 5. Lines came over, walked out of the store with 2 phones with a supposed BOGO + $300. Now they billed both phones at full price and disconnected service. All Departments at Store+ in Store+Loyalty+At&T Customer Service

Questions

 • Wireless Account

35

0

0

0

I was given the wrong contract and the managers keep giving me the runaround.

In August, I was told about a promotion of buy-one-get-one 75% off the an iPhone X and a $10 family add-on. I was hesitant because I was only paying $67 a month on my recent plan (no mention of any direct tv or internet needs to be purchased, will explain soon why it's relevant). We estimated the co

Questions

 • Wireless Billing

207

1

0

0

Major problems with my bill

Over the past week I have spent 7 hours out of my life on hold and talking to many agents who ended up not being able to help me. That is the short story it is far more frustrating than that.my bill is really wrong. I was told by an agent in a store information that doesn't match up. I need this tak

Questions

 • Wireless Billing

18

1

0

Billing Dispute

I was charged a $99 fee for internet service installation. The technician did not come because of Covid-19 restrictions. I resolved the issue myself and can't get that charge removed from my bill. They don't seem to let you dispute charges. Has anyone else had a similar problem? How do I get this ri

Questions

 • AT&T Internet Installation

18

1

0

Bill

I was told my bill was only going to be no more than 75 a month and I looked today and It said estimated 150 why is that

Questions

 • Wireless Billing

12

2

0

Getting tired of being ripped off

Had my account turned on for auto pay and yet my service got suspended and cost me almost $40 more to reactivate when it should have come out automatically to begin with! Not the first time this has happened either!

Questions

 • Plans & Features

30

0

0

Be I get billed for Canceled iPhone service and internet phone service as of 12/1.

Received a bill for $21.07 for internet phone service. Spent 1 1/2 hr on the for explaining to four different customer service reps. The last one was rude and hung up on me nothing resolved. How can I file a formal complaint against att?

Questions

 • Wireless Billing

11

2

0

overcharge

I used to pay around $260 a month for a shared 20 gig data plan. in middle of the billing period of billing period October 23 - November 22 i changed plans to a unlimited plans, for the new plan I was told by the att agent (that changed the plan for me) that I would be charged $230 a month for 7 pho

Questions

 • Wireless Billing

13

1

0

CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

 • Apple

15

1

0

Account

You guys charge me twice i need my refund

Questions

 • Online Account Access

21

1

0

Im not paying for service I never had.

I began an internet subscription at my moms house summer of the last year. I opted to hook it up myself. When I received the modem and installed it there was no internet. I tried to schedule an appointment to have the internet installed and a technician came out and ran a line to the house but still

Questions

 • AT&T Internet Account

27

1

0

Trade in status

I did the trade in properly online. I didn’t realize a return mailer would be arriving. I used the return label that came with the new phone. I tried to take it to the store, and they said they couldn’t take it. I mailed it in. When the mailer came I called Customer service. I have called several ti

Questions

 • Phone & Device Upgrades

53

3

Late payments

Need a 5 day ectension

Questions

 • Wireless Account

8

1

0

phone credit

I did an upgrade in December 2019, a sale agent delivered my phone set it up for me. Told me I should be receiving an envelope so I can ship my two phonessi i won't be charged for them. One month later did not received anything. I contacted AT&T a rep agent told me to go to the store to drop it off

Questions

 • Wireless Account

12

0

0

HELP from anyone - being billed for returned phones and canceled service

We considered a move to AT&T at the beginning of September (3 months ago).  We were mailed 2 phones to try which we did ... but decided to return to our previous carrier. So we mailed the phones back (using AT&T provided USPS tracking info) and canceled service within 7 days - so we would have zero

Questions

 • Wireless Billing

139

1

0

0

Wireless phone billing plan date

Change billing plan date from 27th to 7th next month.

Questions

 • Wireless Billing

10

2

0

Can I have invoices emailed to me instead of being physically mailed to me?

I would like to have invoices for account number 1000-985-1535 emailed to me instead of being physically mailed to me. These invoices are currently being mailed to an office building that I cannot access due to quarantine. Can all outstanding invoices, and future invoices, be emailed instead of mail

Questions

 • AT&T Phone Account

6

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.