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Who do I talk to?

I need the number for the AT&T god...whoever it is that you talk to after you have talked to no less than 40 people, purchased two new devices because their people said we needed them, and had all kinds of promises made that they didn’t satisfy over the last 6 weeks!! You can’t say, “Let me tal

Questions

 • AT&T Internet Account

20

1

0

Trade In

Hello I have been experiencing a major issue with AT&T. I recently upgraded to a pro max and traded in a brand new out of the box iPhone 11. They have not given me credit and will not return my device. I do not believe that they can just take your device, isn't that stealing!!! I have been dealing w

Questions

 • Wireless Account

38

2

0

Deceptive and fraudulent pricing on new customer orders

I placed an order for new service online, internet and direct TV, $65 a month, rewards card of $150 to been given after 30 days. I spent along time online to order this package and chatting with Rep Audrey, she was fixing the order because the rewards card offer wasn't showing,. I completed the orde

Questions

 • AT&T Internet Plans

275

2

0

Combined Bill Nighmare

I never asked for a combined bill for my residential phone line and wireless service. And multiple times, it's created a nightmare when dealing with the wireless service, but nothing like this week. On Tuesday, I attempted to pay off one wireless phone under an installment plan so that we could t

Questions

 • Wireless Billing

28

3

0

Returning equipment

Hello,  unfortunately I moved a few months ago and I had to disconnect my service. I was unaware of the return policy that you guys have and I think I have missed my window. Is there any possible way that I could file some sort of claim or appeal so that I can send my equipment and not be charged th

Questions

 • Wireless Billing

9

1

0

I'm returning an equipment that was sent

I received two receivers. I switched one and return the old one and the second new one. I can't contact you via chat nor on the phone to share this. Just want to make sure I do not get charged.

Questions

 • U-verse TV Equipment

16

1

0

Prepaid Issues

Hello, my name is Felishka Ramirez. I recently purchased a virtual prepaid minutes card for $20 online. I didn’t receive any confirmation pin or any confirmation email, but the $20 was taken out of my bank account. I’m currently in Japan due to my husbands military orders, so I’m having issues conne

Questions

 • More AT&T PREPAID Discussions

30

1

0

Wanting to get a seperate internet account, even though the house is serviced...

The house i currently live in is serviced with att uverse and basic internet. I want to have the owner of that account turn off the basic internet service and then have my own gigabit internet service installed (with ATT) on a completely separate account. Is this possible? Or would it conflict with

Questions

 • AT&T Internet Account

23

1

0

Billing and service

I have the wireless plan where I pay for 3 lines and get 1 line free. This month, without explanation, they charged me for the 4th line. On my account it still says my plan is unlimited with 4th line free. I have spoke with 7 people at your company this morning. I have been transferred 6 times and d

Questions

 • Wireless Billing

10

1

0

Wrong bill for one of the line in my account

Hi team, I am having issues with billing from last 5 months . I am keep on calling to customer service and escalating the issue and raising the complaint. Wrong promotion applied on one of the line in my account . I am seriously tired of calling the customer service, Please help on this than

Questions

 • Wireless Billing

10

2

0

Lost in the mail

I Mailed my phone's back to eat to you and AT&T, as instructed. Somehow they never received the phones. So now they are charging me for the 4 phone's. I've been talking with customer service and their supervisor's for the past 5 months. They've told me that they are escalating the issue for in

Questions

 • Phone & Device Upgrades

10

1

0

Unable to transfer billing responsibility because of email?

My soon to be ex is trying to transfer billing responsibility to me for my current line. He cannot get past the page of where he inputs the email, he's tried 2 different emails neither of which will allow him to proceed forward. Is there something he is doing incorrectly or do I need to open an acco

Questions

 • Wireless Account

16

1

0

Issues with ATnT's promotion plan - NEED HELP

I have been having issues with ATnT's promotion plan per which I can get a Google Pixel 4 64GB for $10/m once I upgrade my phone and switch to ATnT's unlimited plan along with having the phone via ATnT Next (30 months). I did all the required changes to my account for this and for the 1st couple of

Questions

 • Wireless Account

47

9

0

Why would AT&T improve my service?

Currently the only low ping high bandwidth internet available in my area is 10Mb/s AT&T dsl, with a price tag of 70$. If AT&T were to invest in improving the service here, their new plans would be something like 50Mb/s for 60$ or 1000Mb/s for 60$. Where is the incentive for AT&T to improve service,

Questions

 • AT&T Internet Plans

22

0

0

Billed wrong again!

I've had nothing but problems since I switched to a bundle package with AT&T for home phone, director and Internet. First, it took from September to January to get the phone installed. The internet installation guy told me to get off the phone with customer service because "I didn't need to be on th

Questions

 • Billing & Payments

274

0

0

0

I'm Just trying to PAY MY BILL !!!!!!!!!!!!!!!!!!!!!!!!!!!

OMG!!!!!!!!!!!!!!!!!We have been customers of ATT since 1999, (Mobile Service) and as soon as Uverse was available in our area we signed up. We have @swbell.net emails SO that tells you how long we have had email service (WITH ATT)!!!!We recently switched our Uverse to Directv...when the installer c

Questions

 • AT&T Internet Account

482

6

0

0

BOGO

1 I have been heard of the BOGO promotion, and If I want to cancel one of my 3 lines, to add the BOGO, that line has no contract and is being payed off, now, if I can keep the same number that would be a plus, Come on "Experts" Is allowed? I come up with this thought while I was in the bathroom... S

Questions

 • Wireless Account

121

2

0

0

In a different country

I need to suspend my cellular plan since I no longer need it because I am back in my home country due to corona virus, and I cannot pay my fee either because I lost my job in the US and I try to chat w someone everyday but they’re never available and I need this resolved immediately before my next b

Questions

 • Wireless Billing

13

1

0

IMO Discount Website Maintenance

How much longer is the imo discount website going to be down? Its been down for over a week now 😪

Questions

 • Wireless Billing

9

1

0

Device Pickup

i broke my phone recently so i had to order a new one. i tried picking up the new phone yesterday but it was the day after my bill was do. they didnt allow me to pick up the phone since my bill is past do. im tight on cash atm so i had to set up a payment arrangement with att to pay my bill later th

Questions

 • Samsung

13

1

0

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