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2nd time I've lost money on switching plans.

I have two phone lines on my ATT Prepaid plan. It has been extremely aggravating and frustrating when changing plans on ATT Prepaid. I had $40 on my balance previously and the added $25 which brought the balance up to $65. When I then go to change my monthly plan from the $40/month plan to the $30/

Questions

277

8

0

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Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

129

1

0

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Signature program

I uploaded documents for the signature program day we got wireless service with at&t. Then 14 days later I received an email after customer service had closed saying my signature program was taken away for not uploading any documents. What should I do?

Questions

85

4

0

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How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

136

1

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Prepaid acp account deactivated

I qualify for $75 under acp tribal land i changed the plan and it deactivated my service

Questions

172

5

0

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I just started a new service with ATT and having issues with shipment/payment

On Friday 2/25/23 I placed a order for 2 s23s I paid the sales tax and deposit of the phones, only one of them shipped today, and it says payment failed for the other phone when I’ve already paid. I’ve called multiple times but can’t get a forward answer, thank you .

Questions

77

2

0

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

608

3

0

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Closed

Add to Account Balance

I want to pay to add funds to my account balance for my next refill, without skipping the remainder of my current cycle. How do I do that?

Questions

305

5

0

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Closed

College Student Discount

I have submitted a request for a student discount, and have been approved for it, but no further details or discounts were given to me. I am a University of Texas student (EID:vsk369). I have been a PREPAID ATT customer for 3 years.

Questions

6.6K

5

0

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iPhone 12 Pro Max trade in deal valid with T-mobile phone??

Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device.  is the trade in

Questions

279

2

0

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Closed

How do I get an app I didn't subscribe to off my account?

So i got a text message saying i subscribed to an app. An 89.99 $ app. No way can i afford that i don't even know how it got subscribed. So im trying to cancel it and it keeps saying error, so how do i get this thing off my phone and not be accounted for something i didn't subscribed to? Thank you f

Questions

968

4

0

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Closed

Keep Americans Connected Pledge

My service was disconnected and I was told that AT&T has signed a do not cancel service due to the pledge that they signed to not cancel services due to the Coronavirus. When will my service be reconnected? This pledge is active for the next 60 days. I will make a payment on my bill in 2 weeks.

Questions

208

2

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Email bank statements

I need to send bank statements proving payment out of my bank account to my ATT account for February. I was given a fax number, but it won’t go through…I need an email so this can be fixed immediately

Questions

79

1

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Why have I been charged a dispatch fee?

Hi. I noticed a charge of $99 for dispatch fee. What is that for?

Questions

624

1

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Question on line fee and access fee

Hi! Can someone please explain to me the difference between 1) AT&T Unlimited &More(SM) One Line and 2) Access for iPhone 4G LTE w/VVM Are they both necessary? What's the difference?

Questions

444

3

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Late fees...?

My bill is due on January 14th. I don't think I can make a payment this week but when I get paid next Tuesday, January 18th at 6:30PM central time I can pay the full bill. I was wondering how much the late fees would be and if my service would be suspended until then, because I don't have WiFi or a

Questions

236

2

0

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Can’t login online to suspend payments

I have had to return back to Australia due to my college closing from COVID-19 so want to suspend my autopay but I can’t login from outside the US. I have tried calling 611 but only got a robot which said to login online which doesn’t work. Is there another way in which I can stop my prepaid payment

Questions

192

1

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Upgrade/ Trade in charges

I did the upgrade trade in special promotion. On my monthly bill I get $23 credit and charged $28 for the upgrade. It was supposed to be an even trade. What’s   The offset for? I also have two lines and was told my bill would be less after the trade in, new unlimited plan. My bill was $12

Questions

3K

12

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February Network Changes and ETF for BYOP

I am fairly new to ATT. I am only in my second month of service. I did not get a phone from ATT when I switched. I bought a new phone at full retail from Best Buy, as I prefer my device be unlocked and fully owned and free to do as I wish with it. Old habits. My previous phone was not compatib

Questions

553

12

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How can I view and pay my final bill?

I paid off my installment plan on 01.08.20 and cancelled services on 01.09.20. My billing cycle has ended on the 18th of each month for the past 10 years. Last payment was auto-drafted on 12.25.19 for the 11.19.19-12.18.19 services. I SHOULD have a final bill for 12.19.19-01.18.20 but I can not s

Questions

1.2K

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