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Unlimited Plus Questions.

I am not a current customer, but thinking about switching to prepaid. I noticed the unlimited plus plan is on sale for $50 if you sign up for auto-pay. I'm wondering if the $50 price is locked in forever as long as your account is not in arrears, or when the promotion is over will it go back to the

Questions

 • Plans & Features

20

4

0

PHONE HAS NOT WORKED IN THREE WEEKS

Our phone (Edited to remove personal information) has not worked for 3 weeks. We keep getting repair dates, but they come/ go and still not working phone!!!WHY CANT ATT FIX OUR PHONE LINE.?? We don’t live in a 3rd world country, we live in Tennessee in the USA. They tell us it’s in the MAIN CABLE, B

Questions

 • AT&T Phone Equipment

12

1

0

Why is the international call option still on after I deactivated it?

I deactivated the option to make international calls at the beginning of the month and now it shows that I made a call 4 days ago and I’m being charged. Why? If I blocked outgoing calls, why are you charging me for it? The called never connected I just dialed by accident   Is there a second

Questions

 • Wireless Billing

2

1

0

Help please, I need help talking to someone from AT$T collections.

Have gotten the run around and been hung up on at least four hours over the past few days. Am beyond frustrated and feel super upset by this situation. I really need a manager to talk to me ASAP. Thanks

Questions

 • AT&T Internet Account

29

8

0

BYOD existing messages and voicemails

I have an existing ATT account. If I want to add a BYOD android phone what happens to the existing messages and voicemails? The phone is on another carrier at this time. I want to keep the messages and voicemails. What is the best way to retain these messages and voicemails?

Questions

 • Android

12

1

0

Prepaid

I have had a multi line pre paid account for going on 6 yrs now. I have had so many problems with this account. We have auto pay that comes off a card that a ssdi check is deposited on the first of every month the bill is due usually on the 29th or 30ty of every month. If for some reason I don't hav

Questions

 • More AT&T PREPAID Discussions

19

2

0

Price

How much does a AT&T ZTE model: Z831 cost now.

Questions

 • Phone & Device Upgrades

8

1

0

Increase in my bill

I've been paying $10 for wifi.Why has my bill increased?

Questions

 • Account Features

12

2

0

Paid too much for an upgrade. Paid two wireless bills

Could someone please help me with this. Upgraded my phone and paid my wireless bill twice 229.00 and 140.00 with my upgrade plus paid off my phone. Which was 479.00 making payments and still had 15 months left to pay on it. 839.00 seems too high. Please help me with this via email

Questions

 • Wireless Account

11

2

0

Order Processing and Delivery Info

How long are order's taking to process? I just started my plan today and I was wondering how long things are taking to process and I also don't have a delivery date for my items

Questions

 • Wireless Account

21

1

0

Bill

I'm being charged $40 a month for at&t unlimited extra for my one phone. Then also being charged $45 a month for access for my smart phone. Am I paying twice for the same thing? Super confused

Questions

 • Wireless Billing

13

1

0

Did u guys hold the April 2020 Autopay?

My May 2020 Bill got doubled?What happened?

Questions

 • Wireless Billing

17

1

0

Billing

I share my bill with someone who lost their job. Our bill is coming up and it’s the second one they cannot pay. It’s up to $362 at this point. I put in a waiver request to extend our fee waiver but we might get disconnected still. If I pay $132 Will our phones stay on?

Questions

 • Wireless Billing

18

1

0

Additional Charges

Does anyone know how to go about filing a complaint with AT&T? I have looked for emails and phone numbers and I cannot seem to get past calling customer care (which I have a few times). I was being charged for phone that I did not have in my possession and a line that I did not add to my account.

Questions

 • Wireless Billing

24

1

0

Account says no payment cause of collection until resolved

Why can't I make a payment it says phone is in collection something can't make a payment until resolved

Questions

 • AT&T Internet Account

6

1

0

higher then store level

I traded a phone 2 years ago a Samsung s7 at a retail store for the s8 and I'm still paying for it 2 years later when I dont even have it! the store is saying there justified that it was a "promotion " and I know I wouldnt have traded it and had 2 installments, even customer service said the install

Questions

 • Samsung

209

1

0

0

Unexpected charges/Unfair due dates

Long story short...When I switched from Verizon to AT&T I was paying slightly less for a similar service and was able to keep my old phone. However, the old phone had technical issues that I nor AT&T could not resolve, so they replaced the phone with the same model, which was actually pretty great a

Questions

 • Wireless Account

258

1

0

0

Consistently billed for services I do not receive- update

AT&T has responded to my original post.  They sent me a private message that directed me to their website to use either the help menus or the chat function.  I am a long time customer who has been forced to spend hours upon hours, just to pay my bill every month.  I am shocked and disappointed that

Questions

 • U-verse TV Account

117

1

0

0

Billing credits for multiple service outages

Hello,I tried to use the chat feature but was consistently kicked out of it. In both September and November 2019 we experienced two week outages of our DSL internet and have yet to receive any bill credits. Both times the internet was out for 14-15 days with no resolution until multiple technicians

Questions

 • AT&T Internet Account

11

1

Transfer internet service

How can I move my internet service when I can't speak to a representative?

Questions

 • AT&T Internet Account

26

1

0

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