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AT&T requires payment 2weeks before data resets

So my data resets on the 24th of every month yet AT&T requires payment on the 15th. Why do I have to pay my bill 2weeks in advance of my service? What happens if I pay on the 15th but then go over my data before the 24th. Do you go into a grocery store and are required to pay a deposit before yo

Questions

 • Wireless Billing

83

2

0

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Official Solution

Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

 • Online Account Access

187

2

Accepted Solution

Official Solution

bill higher than what was expected.

The paper I got through the at&t said my bill wasn't supposed to be 75.00 month. But I get my first payment and its 177.75. Why is it so high? And also I paid 97.00 to activate the phone and they want to add it on to my bill when I already paid it

Questions

 • Wireless Account

139

2

0

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Official Solution

What does a charge for "support" mean?

I get charged an extra $15 every month for "support" but I have no idea what that is and I can't figure out how to tak to a real person at att.

Questions

 • AT&T Internet Account

41

0

0

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Official Solution

AT&T Unlimited Plus Prepaid for iPhone 12?

Currently leaving a former family plan to open a new line for myself when my iPhone 12 comes in next week. I have been looking at various carriers, with AT&T striking my eye the most. For $50 on AutoPay though, it seems a little too good to be true. What is the priority high speed data cap? Is 5

Questions

 • Plans & Features

299

1

0

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Customer service is scarier than a horror movie

I’m not the kind of person who would ever annoy a worker or create drama. But you gotta hear this story before signing up for them: 1) reaching an assistant will take you about half an hour. Multiple AT&T employees hung up on me today for no reason. 2) they charge you for international phone ca

Questions

 • Wireless Billing

128

6

0

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WHY CONTINUE CHARGING ME!

I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an

Questions

 • Wireless Billing

183

6

0

Accepted Solution

Official Solution

Can I use att billing to send money

Can I use att billing to send someone money

Questions

 • Account Features

34

1

0

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

 • Wireless Billing

550

3

0

Accepted Solution

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Return period for shipped back returns

Hi, I'm confused here and wanted to understand better this policy. I returned an iPhone (Certified Like New purchased online) during December. The details are the following:- The device was shipped on Dec. 1- I decided to return it and requested a label (didn't get it in the box) on Dec. 7- I shippe

Questions

 • Wireless Account

3K

9

0

0

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How to print 2021 wireless account with paperless account app

How can I get a print out of all 2021 wireless phone statements? In the AT&T app I can view my statements but can not figure to print. I can’t locat a print tab. When I click the download I can view statement but can not print.

Questions

 • Wireless Account

299

8

0

Accepted Solution

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Payment Arrangements

I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with

Questions

 • Wireless Account

99

4

0

Accepted Solution

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will payment agreement still be met if i payed the payment on the regular payment section

i have a payment agreement for 2 split payments and i accidently payed the first payment on the regular payment screen instead of the payment agreement section. will my payment still show that i kept the agreement since i payed it on the date agreed on and the amount for the first payment agreed upo

Questions

 • Wireless Billing

108

1

0

Accepted Solution

Official Solution

I need a Solution for this

We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this 

Questions

 • Wireless Account

152

5

0

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Closed

Separate bills because of divorce

I am moving away from my husband and need to separate my cell phone bill from the combined bill.

Questions

 • Wireless Billing

559

1

0

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Closed

How can I view and pay my final bill?

I paid off my installment plan on 01.08.20 and cancelled services on 01.09.20. My billing cycle has ended on the 18th of each month for the past 10 years. Last payment was auto-drafted on 12.25.19 for the 11.19.19-12.18.19 services. I SHOULD have a final bill for 12.19.19-01.18.20 but I can not s

Questions

 • Wireless Billing

1K

6

0

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Official Solution

covid10 late fee waivers & non-cancelations

Do I need to do anything to have late fees waived or not have my cell phones disconnected due to not being able to pay our bill due to covid crisis? Do you need documentation due to my husband being out of work or will the late fee waivers & non-disconnect automatically go into effect?Thank you.

Questions

 • Wireless Billing

1.9K

3

0

Accepted Solution

Official Solution

What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium

These are on my bill and an extra $40 for both of these services

Questions

 • Wireless Billing

3.6K

4

0

Accepted Solution

Official Solution

How do I get the discount on my current phone plan for being a Docter?

I know there is a service where we are able to get 30% for being a doctor or a nurse I just don’t know the link

Questions

 • Wireless Account

100

1

Accepted Solution

Official Solution

Having Trouble Transferring Billing Responsibility

My phone bill has been under my dad's name. I recently decided to make it my own. I got the link to accept the transfer, but when I put my phone number under "number you want to take ownership of" it won't let me keep it under the existing account. It will when I clicked for "new account" but I don'

Questions

 • Wireless Account

170

2

0

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