Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (6.7K)

Relevance
Being charge for a lost iPad Even though I provide a tracking that shows UPS picked up the pad

Even though I provide a tracking that shows UPS picked up the pad I made 28th ARichard turned an iPad I am a person with a disability living on a fixed income my caregiver returned the iPad to the post office I’m already tracking numbers it shows a UPS picked up the iPad however the iPad never got

Questions

 • Community lounge

11

2

0

Question about my bill

I saw supposed to have auto pay but my phone is cut off

Questions

 • Wireless Billing

5

1

0

Prepaid Phone Active Status

I had bought a 1-year plan for my AT&T mobile number last August and it is going to expire very soon. As I will not be in the States until January 2021, I would want to know if my SIM card will remain active until I return.

Questions

 • Account & Usage

11

2

0

Have had my unlimited plan for bout 3 weeks

Every time I try surfing the web, the phone shows full bars, 5g, I've used 2gigs of data and it doesn't allow me to do anything because my phone tells me I have no service. When I actually can do anything, its like I have a cell phone with dial up! (Edited per community guidelines) is wrong with the

Questions

 • Data & Messaging Features, Internet Tethering

8

1

0

Outstanding service

I was sent a message from AT&T stating that I was eligible to add a line, and when I try to do so (at the checkout), they informed me that I could not do it because I have an outstanding balance. How can I find out about this outstanding balance?

Questions

 • Wireless Billing

14

1

0

BYOD existing messages and voicemails

I have an existing ATT account. If I want to add a BYOD android phone what happens to the existing messages and voicemails? The phone is on another carrier at this time. I want to keep the messages and voicemails. What is the best way to retain these messages and voicemails?

Questions

 • Android

12

1

0

Closed

Covid19 DISTRESSES

AT&T is not what they say they are. In Kentucky, many families have not received unemployment benefits for months. My family falls under this. I have explained this for the last three months and I get the same thing I am so sorry. How is this company does not have compassion for families going t

Questions

 • Wireless Billing

52

4

0

Bill

AT&T wants me to pay an insane bill by tomorrow or they will shut off my service. No exceptions. Not even in a pandemic. No extensions nothing best they offered was to pay $1200. I need my phone on. What should I do.

Questions

 • Wireless Billing

19

1

0

I feel cheated by ATT

Sorry for ranting about my Uverse billing issue and English is not my native language. I've using ATT Uverse for about 4years.  This month I got my Uverse bill and saw it jumped from ~$120 to ~$180 for the exact same service (TV & Internet) On Wed March 4, 2015.  I called ATT to cancel the TV servic

Questions

 • U-verse TV Account

655

5

0

0

Do I use Premier or Not?

I called in again today.  Probably the 10th time I've called ATT support to find out what my bill is.  This time it was $170 - which is way higher than it should be.  Was $101 3 months ago and we have made no changes since then.  Turns out they added insurance for $30 to my account last Friday.  No

Questions

 • Online Account Access

40

0

0

0

Paperless Billing

I've been enrolled in paperless billing for years now. But I recently moved and started receiving paper bills in the mail every month. My account says that I'm still enrolled in paperless. Has anyone else experienced this? How do I fix it?

Questions

 • Wireless Billing

10

1

0

Att need help how can I get this resolved?

Sent phone in to att for online trade in for the 1000 dollar credit off of galexy note 20 ultra. After they received it they said there was a setting not deactivated. (similar to find my phone) however I remember specifically shutting this off with the assistance of att rep over the phone and went t

Questions

 • Wireless Billing

12

1

0

Getting credit for already returned U-Verse equipment

I returned my U-Verse DVR over eight weeks ago along with two U-Verse receivers through UPS. They gave me a receipt listing the serial numbers. Now I got an email and now a letter asking me to return the DVR. It seems they were able to log in the two receivers as returned but not the DVR. I call

Questions

 • U-verse TV Account

18

2

0

Prepaid

Can I pay 1 line of 3 if I don’t have enough to pay all of them

Questions

 • Phones, Tablets & Devices

12

1

0

Why do you steal from a loyal customer ?

I have a promotion of $300 on 4 lines with a plan switch ( All confirmed by AT&T through email) in July 2019, but recently realized AT&T never applied the promotion. Now AT&T refuse to honor that without much explanation. One explanation I received was I changed the plan 18 months later,

Questions

 • Wireless Billing

16

1

0

HELP

I had service through AT&T for several years. My fiance and I upgraded and added my grandmother to our plan with my Iphone 7 plus. The phone started having issues and they convinced her she needed a new phone so she got the Iphone 8. Around January of 2020, my fiance and I got sick for 2 weeks s

Questions

 • Wireless Billing

13

7

0

Help please, I need help talking to someone from AT$T collections.

Have gotten the run around and been hung up on at least four hours over the past few days. Am beyond frustrated and feel super upset by this situation. I really need a manager to talk to me ASAP. Thanks

Questions

 • AT&T Internet Account

29

8

0

My plan of 5 years was mangled after 3 store employees failed to help me with my request and inflated my bill outrageously, please help.

I walked into my local AT&T store looking to upgrade my old iPhone and bring my girlfriend onto my plan, it’s a good thing I was off that day because I was there all day, after adding my girlfriends line they told me I have to pay off my entire phone to upgrade. I paid the large outstanding fee

Questions

 • Wireless Account

12

1

0

George Guesman

I wanna let everyone know AT&T fix my problem And I totally recommend them the customer service was outstanding !!!!!!!

Questions

 • Wireless Billing

5

0

0

Dissatisfied customer

Just 36 hours out of hospital after a month with a respirator in my throat my phone service that was supposed to be grouped with my att Direct TV  bill  evidently wasn't  so they shut my phone service off I called the wireless rep. And was told that it never did get grouped  and

Questions

 • Wireless Billing

20

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.