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Non returned fee

I returned my old phone and was still charged $85

Questions

 • Wireless Billing

8

1

0

Paperless Billing

I've been enrolled in paperless billing for years now. But I recently moved and started receiving paper bills in the mail every month. My account says that I'm still enrolled in paperless. Has anyone else experienced this? How do I fix it?

Questions

 • Wireless Billing

10

1

0

Being charge for a lost iPad Even though I provide a tracking that shows UPS picked up the pad

Even though I provide a tracking that shows UPS picked up the pad I made 28th ARichard turned an iPad I am a person with a disability living on a fixed income my caregiver returned the iPad to the post office I’m already tracking numbers it shows a UPS picked up the iPad however the iPad never got

Questions

 • Community lounge

11

2

0

Question about my bill

I saw supposed to have auto pay but my phone is cut off

Questions

 • Wireless Billing

5

1

0

Credit on old account

I do I get a refund on a closed account.

Questions

 • Wireless Billing

5

1

0

Charged for install when I was told it was free

I have exhausted my resources trying to figure out how to remedy this situation. I have called the help number a couple times, as well as chatted with agents. I signed up via chat, but everyone I have spoken to says that they have no documentation of that conversation ever taking place. Here is one

Questions

 • AT&T Internet Installation

9

3

0

Prepaid

Can I pay 1 line of 3 if I don’t have enough to pay all of them

Questions

 • Phones, Tablets & Devices

12

1

0

Why do you steal from a loyal customer ?

I have a promotion of $300 on 4 lines with a plan switch ( All confirmed by AT&T through email) in July 2019, but recently realized AT&T never applied the promotion. Now AT&T refuse to honor that without much explanation. One explanation I received was I changed the plan 18 months later,

Questions

 • Wireless Billing

16

1

0

Dissatisfied customer

Just 36 hours out of hospital after a month with a respirator in my throat my phone service that was supposed to be grouped with my att Direct TV  bill  evidently wasn't  so they shut my phone service off I called the wireless rep. And was told that it never did get grouped  and

Questions

 • Wireless Billing

20

1

0

George Guesman

I wanna let everyone know AT&T fix my problem And I totally recommend them the customer service was outstanding !!!!!!!

Questions

 • Wireless Billing

5

0

0

I don’t understand the support.

I cancelled my service today and now have $33 credited to my account? why?  Will it go back into my bank account? Or what happens to it? 

Questions

 • Wireless Billing

15

2

0

My plan of 5 years was mangled after 3 store employees failed to help me with my request and inflated my bill outrageously, please help.

I walked into my local AT&T store looking to upgrade my old iPhone and bring my girlfriend onto my plan, it’s a good thing I was off that day because I was there all day, after adding my girlfriends line they told me I have to pay off my entire phone to upgrade. I paid the large outstanding fee

Questions

 • Wireless Account

12

1

0

Phone bill after attempt of cancelling the service

Hi, I tried to cancel my number related with AT&T due to the plan of moving the States to a foreign country. I visited local AT&T store to cancel the service. The representative asked for my phone number, and my date of departure to confirm when the service should be cancelled. However,

Questions

 • AT&T Phone Account

7

1

0

New Wireless Account

I’m trying to create my own account, I currently have one underneath my parents. However, during check out it keeps saying my credit info is unavailable and if at&t hits any snags they will contact me. I’ve tried this process before about two months ago and it kept saying I would have to prepay

Questions

 • Wireless Account

15

3

0

Billing question

Why does the remaining paying off balance take forever to get caught up?

Questions

 • Wireless Billing

5

0

0

Problems at cancelling prepaid contract (auto-pay) from Germany

I can not quit my prepaid contract from germany, because if I am using the US sim card it is only available for emergency calls. But I need to get the 4-digit code for my temporary password. Otherwise I can not log in and quit my contract.Thanks for your help.Warm regards from Germany.

Questions

 • Account & Usage

25

1

0

No reward card

I still have not recieved my reward card, it's been over a month since it says it was shipped. When I try and call the number, I just get hung up on. How do I get my card!!

Questions

 • Apple

19

1

0

Cancel AT&T $45 monthly prepaid mobile data plan

Dear At&T,   My name is Vincent Sterkens. I am an international student-athlete at Belmont University in Nashville, TN and have been subscribed for the AT&T monthly prepaid mobile data plan since January 2017.     Due to the impact of COVID-19, I was repatriated to Belgium in March. I was still

Questions

 • More AT&T PREPAID Discussions

25

3

0

Bill payment

I just got a text message saying my payment posted to my account about an hour ago but I don't see the transaction on my bank account

Questions

 • Wireless Billing

8

1

0

Prepaid Phone Active Status

I had bought a 1-year plan for my AT&T mobile number last August and it is going to expire very soon. As I will not be in the States until January 2021, I would want to know if my SIM card will remain active until I return.

Questions

 • Account & Usage

11

2

0

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