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Need to cancel autopay plan on ATnT Mobile prepaid but not able to sign into account

Hi Team,I want to cancel the ATnT Prepaid plan on my phone (Edited to remove personal information) worth $55 (includes $40 US calling plan + $15 South Asia Add on plan) as i am unable to travel to the States due to the COVID-19 situation. I am not able to log into my Atnt account online as i current

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86

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College Student Discount

I have submitted a request for a student discount, and have been approved for it, but no further details or discounts were given to me. I am a University of Texas student (EID:vsk369). I have been a PREPAID ATT customer for 3 years.

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6.6K

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Swapping SIM to old phone from phone on payment promotion

My mom and I were both eligible for an upgrade, and recently upgraded to the iPhone 12 with the $1/month promo (with statement credits). My mom is a senior and having trouble adjusting to the full touch screen phone. She wants to switch her SIM back to her old iPhone SE for the time being, but st

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68

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

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602

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Thank you for the free data during covid19

10G of free data for 60 days do to covid19 crisis and you concern . Thank you very much. You have no idea how much that helped my wife and I. We have just recently moved from Texas to Colorado. I have a Video doctor visit Monday with No data. Thank you It doesn't take much to matter a lot

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70

1

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Discount for using your own router?

I know the new Fiber setups come with a single modem/router but hypothetically if I had my own modem/router that was up to par with the needs for the fiber line, would I be able to receive a lesser price? The price for the equipment is included in the price so I would assume at the very least a $10

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340

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I'm being billed the wrong amount, 35 cents a minute. I'm grandfathered in at 10 cents a minute for both of my prepaid phones.

I'm a very long term ATT Prepaid client, probably more than 40 years. I have 2 phones and they both have been on the 10 Cents a minute plan since it was first offered many years ago. On 9/30/22, ATT eliminated my long standing balance of $600 + ($300+ on each phone) which accrued when I had to buy

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416

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Calls and texts

I'm not sure what's going on with my phone will not let me call out at all . I can't send or receive any calls or texts. I need to reload my a ccount but in order to get the twerporay pin number I would need to be able to receive texts

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51

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Text messages to certain numbers don’t show up on my bill?

I am trying to locate a few texts on my bill but the don’t show up. They are on my phone but not on my bill. Any ideas how to locate these missing texts on my bill?

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269

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Vehicle data plan and 2FA

I have a vehicle data plan only and vehicle doesn't receive 2FA text message for login. What's the alternative if vehicle plan is the only number on the account?

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152

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Add to Account Balance

I want to pay to add funds to my account balance for my next refill, without skipping the remainder of my current cycle. How do I do that?

Questions

290

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Returned Phone Not Credited

I returned a phone under the 30 day return policy. You guys have the tracking number, I have the receipt from USPS , Pitney Bowes got took over the return as the return agent and it was returned to Fort Worth Texas . I need my account credited for the phone and refundes the tax minus restocking fee

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46

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Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

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585

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Late fees...?

My bill is due on January 14th. I don't think I can make a payment this week but when I get paid next Tuesday, January 18th at 6:30PM central time I can pay the full bill. I was wondering how much the late fees would be and if my service would be suspended until then, because I don't have WiFi or a

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224

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Billing Dispute

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

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675

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How do I get an app I didn't subscribe to off my account?

So i got a text message saying i subscribed to an app. An 89.99 $ app. No way can i afford that i don't even know how it got subscribed. So im trying to cancel it and it keeps saying error, so how do i get this thing off my phone and not be accounted for something i didn't subscribed to? Thank you f

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955

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COVID FEE WAIVER

I did not get fee waiver for three months for my wireless bill as advertised by AT&T  how to get it i am a physician thanks ap

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1.7K

15

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Internet overpayment and stop the prepaid plan.

Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months.  Where can I go to do this?    Thank you.

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270

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Equiptment Destroyed in a House Fire

On November 14, 2019 we had a major house fire that destroyed the entire contents, including the AT&T 2-Wire Uverse modem. When I notified AT&T of the fire, the customer service representative said since the modem was destroyed, I did not have to return the modem. We didn't notice at first, but onl

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363

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Signature program

I uploaded documents for the signature program day we got wireless service with at&t. Then 14 days later I received an email after customer service had closed saying my signature program was taken away for not uploading any documents. What should I do?

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77

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