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I need help with my bill

I recently had fraudulent activity with my business bank account which cause my AT&T bill to be returned because there was not enough funds in my account. I desperately need phone service not only to run my business. But also I need to be able to communicate with my bank regarding the fraudulen

Questions

 • Wireless Billing

33

1

0

Accepted Solution

Official Solution

Closed

We were suspended, but were told we had till 6/30 because of Covid 19

We were suspended, but we were told we had till 6/30 because of Covid 19. This is our only phone and we have children at home. Can we get help

Questions

 • Wireless Account

66

2

0

Accepted Solution

Official Solution

Covid job loss

What are my options since I’ve lost work due to COVID 19?

Questions

 • Wireless Billing

107

3

Accepted Solution

Official Solution

Question on line fee and access fee

Hi! Can someone please explain to me the difference between 1) AT&T Unlimited &More(SM) One Line and 2) Access for iPhone 4G LTE w/VVM Are they both necessary? What's the difference?

Questions

 • Wireless Billing

340

3

0

Accepted Solution

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Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

Questions

 • Wireless Billing

330

4

0

Accepted Solution

Official Solution

Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

Questions

 • Account & Usage

32

4

0

Accepted Solution

Official Solution

Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?

Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?. i recently opened a data only plan for my laptop. as i said i am working reduced hours and i am barely making any money. what money i do make has to go towards food and basic supplies.

Questions

 • Wireless Billing

696

1

0

Accepted Solution

Official Solution

How to suspend my plans

So I'm an international student who's currently back in my home country due to the pandemic. I'm wondering if there's any way that I can suspend the payment for 5 months or so before I know when exactly I would be able to return back to states? Also it is kind of hard for me to make phone calls to

Questions

 • Plans & Features

202

2

0

Accepted Solution

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Accepting Billing responsibilities for home Internet. Error SD024

I’ve been trying to take over of my internet and wireless billing since June of this year. First problem was unified billing (I got help on this forum, non of the ATT reps knew what was that old error we kept getting). We took care of it it almost Two months later I finally was able to transfer wire

Questions

 • AT&T Fiber Account

34

10

0

Accepted Solution

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Update payment method, will Auto payment takes the payment or I need to process manually ?

Hi there, I am currently on my cycle, based on a postpaid service, my due date is on the 9th of this month, (Otcober 2021) I have updated my payment method from checking account to credit card. my question is. Will the payment that is schedulled to be taken on the 7th slides off and I need to make i

Questions

 • Wireless Billing

176

2

0

Accepted Solution

Official Solution

I am in need of a bill extension due to covid 19

Lack of work just getting back

Questions

 • AT&T Internet Account

68

1

0

Accepted Solution

Official Solution

Closed

My phone is disconnected and I can't contact support

My phone was recently disconnected because I haven’t been able to pay my bill due to Covid-19 I just recently started working and need assistance with trying to get my service back connected until I am paid but with my phone being off I can’t contact customer support because the call will not go thr

Questions

 • Wireless Billing

1.6K

2

0

Accepted Solution

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Closed

I am 500 dollars due on my bill and need covid-19 support

I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.

Questions

 • Wireless Billing

668

2

0

Accepted Solution

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Help w bill due to co vid 19

My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help

Questions

 • AT&T Internet Account

318

6

0

Accepted Solution

Official Solution

Billing Dispute

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

Questions

 • AT&T Internet Account

555

5

Accepted Solution

Official Solution

What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium

These are on my bill and an extra $40 for both of these services

Questions

 • Wireless Billing

3.5K

4

0

Accepted Solution

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Upgrade Sharing details

If anyone can help, I would greatly appreciate it. Currently we have a family plan with 2 smartphone lines and 2 non-smartphone lines. I would like to use an upgrade, that is available on one of the non-smartphone lines, for my smartphone line to purchase an iphone 6 plus at the "discounted" price. 

Questions

 • Wireless Account

12.5K

7

0

0

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Official Solution

Can I complete a cancellation through email?

Please help! I am currently outside of the US and will not be able to return for a few month due to the COVID 19 situation. I need to cancel my account, it is currently suspended but I cannot keep paying the fee as I am not earning dollars and it is too costly. I can NOT call and need to be contact

Questions

 • Wireless Billing

90

2

0

Accepted Solution

Official Solution

Can I get two months of free service?

I have a att prepaid phone that a friend gave me that doesn't currently have service,can I get the two months of free service?

Questions

 • Account & Usage

82

2

0

Accepted Solution

Official Solution

Need Full Usage Bill Reprints for 2013 to 2015 for an old mobile phone

I need to procure my wireless phone statements (with call and text message details) for a line that is now closed. The records are older than what would be available online.  I need all months for the years 2013, 2014, 2015.  I have tried calling and using support chat and have not been a

Questions

 • Wireless Account

89

2

0

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