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Very annoyed

My service was turned off saying my payment didn’t go through even though the money was in my account. Online it’s wanting me to pay an extra $30 to have my service turned back on. I’ve tried contacting customer service for several days and I’m on hold for hours. I am not happy at all!

Questions

 • Wireless Billing

15

1

0

Canceled my contact months ago. You keep charging my account though!

I canceled my account with you several months ago, because I am no longer in the US. However, you keep charging my account and taking money!!I cannot log in to the account I used to have because i am in the UK now, and it is almost impossible to reach your customer service.

Questions

 • Account & Usage

10

1

0

Logging in

Anytime I try to log in to my payphone account, it tells me the system cant log me in at the moment, and to cal 611 for assistance. The thing is, I'm not in the US anymore, and not using an AT&T number, so I CANT call the 611 number to get help. I want to cancel my account, and I cant find an email

Questions

 • Account & Usage

8

1

0

Taking off my payment method

I’m from Brazil and I was in US for the past 3 months. I have an prepaid account, with the autopay register in my bank account. I forgot to cancel it, and now I’m in Brazil, but I don’t have the 4 digit PIN, and to change it I need the number, I have the SIM card but it doesn’t work here. I just nee

Questions

 • More AT&T PREPAID Discussions

10

1

0

Can't get rep to help, want more money n only had phone a week supervisor said I'd have multi lines at the price already pd

No one picks up, one phone chill not working n still no multi line

Questions

 • Plans & Features

18

1

0

Selling home and need to cancel internet service

My husband passed away and will now be living with family so I need to cancel my home internet service.

Questions

 • AT&T Internet Account

17

1

0

Offer on 2 out of 4 trade-in is still pending after multiple calls to customer service center

I switched from Verizon to AT&T around thanksgiving last year and my misery started since then. I had switiched under the offer of getting USD 700 per line on qualified trade in. Just to add, I had also paid verizon USD 1000+ inorder to switch. Now after 5 months after endless calls to customer serv

Questions

 • Wireless Billing

12

1

0

Original account cancelled and new account created and charged 150% more.

My original account is cancelled and new account created with 150% more charge. I tried to call them to talk but no luck. Please get back to me with email. so I can communicate via email. I dont have that much time. Today, I went to verizon after 15 years with ATT. It was too much dealing with them.

Questions

 • Wireless Billing

19

2

0

Accessing Balance on Closed Phone Account

Hi, I’ve received a few bills from a collections agency, allegedly regarding a balance left on my AT&T account when I switched to a different mobile provider. I thought I left AT&T with a zero balance. How can I access my final bill from AT&T to find out for sure if this is a legitimate debt?

Questions

 • Wireless Billing

9

1

0

Att need help how can I get this resolved?

Sent phone in to att for online trade in for the 1000 dollar credit off of galexy note 20 ultra. After they received it they said there was a setting not deactivated. (similar to find my phone) however I remember specifically shutting this off with the assistance of att rep over the phone and went t

Questions

 • Wireless Billing

12

1

0

Getting credit for already returned U-Verse equipment

I returned my U-Verse DVR over eight weeks ago along with two U-Verse receivers through UPS. They gave me a receipt listing the serial numbers. Now I got an email and now a letter asking me to return the DVR. It seems they were able to log in the two receivers as returned but not the DVR. I call

Questions

 • U-verse TV Account

18

2

0

Change billing date

I need to renew my prepaid plan on a different day

Questions

 • Wireless Billing

6

1

0

Hope future customers see this

I was supposed to get my problem solved two months ago. I waited two hours on the phone for no resolution at all. I’m done with this company and have on been here for two months. Worst money ever spent. Waste of time.

Questions

 • Online Account Access

16

1

0

Nasty, rude customer service agent!!

I rarely ever do this but this morning I called customer service in a desperate need to change my past due balance due date to Friday. I’ve been out of work due to covid and currently waiting on unemployment for months now. I only needed to change my date to Friday. Which was only one more day out.

Questions

 • Wireless Billing

8

1

0

Billing

I never got my paper bill and now they turned off my service and I can’t call because they turned my phone off and I don’t qualify for paying later. What the (Edited per community guidelines)?!

Questions

 • Wireless Billing

10

2

0

AT&T will bill you even if you cancel the installation

I had asked AT&T to come and install internet at my apartment back in August 2014. When the installer came to inspect the telephone system in the building, he said he would have to drill a hole in my window in order to get a wire through from the basement and into my unit. I did not want them to do

Questions

 • AT&T Internet Account

278

1

0

0

Tech Support Complaints

I ordered ATT Uverse and Internet wireless 100 when I first moved into my new apartment June 4, 2018. After installation, I discovered that my internet speeds were similar to dial up speeds. My speed tests at speedtest.net were about 20-30 mps download. I contacted tech support who informed me that

Questions

 • AT&T Internet Equipment

137

1

0

0

No CS phone call recording available in case of any dispute

and do not believe everything a CS Rep promises you. I placed an online order to get U-verse Bundle (TV, Internet & Phone) on 7/15/2017.  Following is what has happenedto my phone charges since I called AT&T Customer Service on 7/17/2017. *  Given a sales promotion, the total for phone is $9.99 per

Questions

 • AT&T Phone Account

645

1

0

0

BOGO? or NOGO?

HelloI am coming up on a year as of august with not receiveiving myBOGO credit either I've called called and called again I've gone to the store where I made the purchase where they called customer service explained the situation and confirmed that it was a new line of service and that I will have r

Questions

 • Wireless Billing

164

1

0

0

Rewards Info

I have been with AT&T for approx 4.5 years! My bill started at an extremely pleasant price and has now increased to well over 300.00/mth. I have called only to be told they were sorry but since there are no special plans currently that they were sorry! Because I’m not a fan of change and I do sincer

Questions

 • Wireless Account

15

1

0

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