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Fees and Taxes

How much is the tax rate on phone bills? What all is taxed? Also, what are the ‘state sales tax telecom, city sales tax telecom and county sales tax telecom’ fees now RANDOMLY added to my bill? Any reason one line would have significantly higher taxes and fees? That line doesn’t have a more expensiv

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83

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Paygonline Payment Inactivity

I will be out of the country for 8 months. If I don’t pay my monthly plan amount, how long until my phone number would be cancelled, etc.

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118

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Poor quality internet

I had ATT internet installed at my home. The service technician left and the internet was not working. I called ATT and told them the internet was not working. Another technician came out and told me the service was very slow and that there is nothing they can do. They suggested I cancel my service

Questions

518

15

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iPhone 12 Pro Max trade in deal valid with T-mobile phone??

Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device.  is the trade in

Questions

267

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I was given misleading information in a BJS store.

I was in a local BJS store on November 6, 2020. I was approached by a representative from Smart Circle Retail. They asked me who was my current carrier and how much was I paying. So I said about 351.00 and still paying on 4 phones. The person said if you switch to AT&T you can save money. And I

Questions

381

8

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To get phone records from May June July and August of 2004

Is this possible?

Questions

149

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0

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how does a protonmail message sent to sms verizon show on my AT&T phone bill

If I use proton.me mail to send a text to sms verizon, how will that show up on my AT&T bill? As an SMS text message with the phone number?

Questions

46

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Payment arrangement

I made a payment arrangement for tomorrow but forgot to change my card it's a partial payment ( last month s bill) I made the payment after customer support closed with another card will I be able to make another arrangement for this months bill

Questions

131

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Codes on text history in billing

code 77258 what’s it mean I have seen this and want to know is someone hacking my acct??

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169

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February Network Changes and ETF for BYOP

I am fairly new to ATT. I am only in my second month of service. I did not get a phone from ATT when I switched. I bought a new phone at full retail from Best Buy, as I prefer my device be unlocked and fully owned and free to do as I wish with it. Old habits. My previous phone was not compatib

Questions

538

12

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Wifi texting and calling

Will calls and text made over wifi with cellular service off show up on my bill or call/text log?

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99

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Paid my bill on the 9th. Tried to upgrade to another plan this morning, wouldn't take credit card and completely lost the original plan.

I paid my bill on the 9th, ran out of data and tried to upgrade to a higher plan, and in doing so I couldn't get my credit card to run. Apparently my old plan was lost, even though I had 3 weeks left. Now I have no phone service and can't connect to internet anywhere hardly. What do I do to get the

Questions

235

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Charges for receiving international call??

Please help! I am in the U.S. and accidentally received an incoming call from Costa Rica. Will I incur extra charges to my cell phone bill??

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269

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Can’t login online to suspend payments

I have had to return back to Australia due to my college closing from COVID-19 so want to suspend my autopay but I can’t login from outside the US. I have tried calling 611 but only got a robot which said to login online which doesn’t work. Is there another way in which I can stop my prepaid payment

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188

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How do I pay the monthly balance for my installment plan online?

How do I pay for the monthly balance for my installment plan online? All I’ve seen is ways to review my current balance and the option to pay the remaining balance which I do not have.

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5.2K

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bill higher than what was expected.

The paper I got through the at&t said my bill wasn't supposed to be 75.00 month. But I get my first payment and its 177.75. Why is it so high? And also I paid 97.00 to activate the phone and they want to add it on to my bill when I already paid it

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259

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I am in need of a bill extension due to covid 19

Lack of work just getting back

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110

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How do I bring over my old phone number?

What is the process so that I may bring my old number with me from my old carrier?

Questions

80

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I need Call Records

How can I get a copy of my recent call records?

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675

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Att Protection (Edited as per community guidelines). -

We went to upgrade to Iphone15 and it will be shipped - We went to a store to see what was in stock and since there was no phones in stock, we agreed to have them place the order.  The (Edited as per community guidelines) Automatically included us in protection advantage for 1.   What a (Edited as p

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