Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (9.6K)

Relevance

Accepted Solution

Official Solution

Autopay Discount on Internet/TV?

Is there a discount to be on autopay if you don't have AT&T Wireless and just have Fiber Internet and U-Verse? Thanks.

Questions

955

2

0

Accepted Solution

Official Solution

Help w bill due to co vid 19

My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help

Questions

354

6

0

Accepted Solution

Official Solution

Trying to split pay my bill for a week

I have been trying to split pay my bill for the past week over internet in Bryce, Utah where AT&T coverage is almost never 4G, public access internet is overloaded and slow and having a data plan is basically useless. I have timed out and encountered multiple errors, the last one said the system was

Questions

636

1

0

0

Accepted Solution

Official Solution

AT&T Unlimited Plus Prepaid for iPhone 12?

Currently leaving a former family plan to open a new line for myself when my iPhone 12 comes in next week. I have been looking at various carriers, with AT&T striking my eye the most. For $50 on AutoPay though, it seems a little too good to be true. What is the priority high speed data cap? Is 5

Questions

355

1

0

Accepted Solution

Official Solution

Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

Questions

134

5

Accepted Solution

Official Solution

Transferring my AT&T number to a new carrier

Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?

Questions

81

2

0

Accepted Solution

Official Solution

Cancel VESTA AT&T Prepaid

I was working in the US in 2019 and on return to Australia canceled my VESTA AT&T Prepaid service. I have been charged a monthly fee for VESTA AT&T Prepaid since November 2019. I want to cancel it immediately and be refunded for what now is a significant amount. I have tried calling the inte

Questions

392

2

0

Accepted Solution

Official Solution

U-verse Transfer of Service Permitted?

As a grandfathered service, is U-verse Transfer of Service to another member of the same household permitted should the account holder die?

Questions

66

1

0

Accepted Solution

Official Solution

Changing payment due date

Is there a way to change the due date on my pre pay?

Questions

135

3

0

Accepted Solution

Official Solution

How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

146

2

0

Accepted Solution

Official Solution

Data Cap Overage

I have seen articles that say the data cap overage fee waive ended on June 30th. Our billing period ends July 13th and we are close to hitting our limit (970/1024GB) since we did not know when the fee waive was going to end. Does anyone know if we will be charged for going over this month, or does t

Questions

121

1

0

Accepted Solution

Official Solution

Upgrade Sharing details

If anyone can help, I would greatly appreciate it. Currently we have a family plan with 2 smartphone lines and 2 non-smartphone lines. I would like to use an upgrade, that is available on one of the non-smartphone lines, for my smartphone line to purchase an iphone 6 plus at the "discounted" price. 

Questions

12.6K

7

0

0

Accepted Solution

Official Solution

Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?

Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?. i recently opened a data only plan for my laptop. as i said i am working reduced hours and i am barely making any money. what money i do make has to go towards food and basic supplies.

Questions

733

1

0

Accepted Solution

Official Solution

Codes on text history in billing

code 77258 what’s it mean I have seen this and want to know is someone hacking my acct??

Questions

149

1

0

Accepted Solution

Official Solution

Charges for receiving international call??

Please help! I am in the U.S. and accidentally received an incoming call from Costa Rica. Will I incur extra charges to my cell phone bill??

Questions

251

1

0

Accepted Solution

Official Solution

Poor quality internet

I had ATT internet installed at my home. The service technician left and the internet was not working. I called ATT and told them the internet was not working. Another technician came out and told me the service was very slow and that there is nothing they can do. They suggested I cancel my service

Questions

502

15

Accepted Solution

Official Solution

Closed

My phone is disconnected and I can't contact support

My phone was recently disconnected because I haven’t been able to pay my bill due to Covid-19 I just recently started working and need assistance with trying to get my service back connected until I am paid but with my phone being off I can’t contact customer support because the call will not go thr

Questions

1.7K

2

0

Accepted Solution

Official Solution

Is there an activation fee on Unlimited Plus, when adding extra lines (BYOD)?

I have Unlimited Plus with 4 lines presently, however I may need more tether data given my work situation. So I thought to add another phone (or two) for tethering (used unlocked att phones that can tether are kind of cheap).I understand it's $20 + fees monthly for each line, up to 10 lines total on

Questions

1.5K

3

0

Accepted Solution

Official Solution

COVID FEE WAIVER

I did not get fee waiver for three months for my wireless bill as advertised by AT&T  how to get it i am a physician thanks ap

Questions

1.7K

15

0

Accepted Solution

Official Solution

Are there AT&T stores in India?

I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?

Questions

291

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.