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Hold on Amount in my Account From April 16

Hi,I had autopay enabled in my account. A day before my plan got expired I choose another plan for this time. BUT AT&T already hold bslance in my account and again charged for new selected plan. They even not released my previous funds. I am not sure how they are procesding it.Thanks

Questions

 • Wireless Account

10

1

0

Card being charged after taken off auto pay

Hello! I'm not sure what I'm doing as I have never done this so this is the 2nd message I've left trying to get into contact with a customer service representative. I need my money refunded back onto my card as I took my card off auto pay about 2 months ago when all this first started but didn't hav

Questions

 • Account & Usage

7

1

0

At&t bill

I have been changed &470 this month for using WhatsApp, please can someone help

Questions

 • Wireless Billing

10

1

0

Rewards & Bills

When I signed up back in November 2019, I was happy with T-mobile. Back then, I actually called them about disconnecting my internet service. But, I was suckered into signing up because of the free internet for life. It sounded very tempting. I was also informed that I would get $250 rewards for eac

Questions

 • Wireless Billing

29

1

0

At&t support complaint

I am very upset the way my account has been handled stating from the agents at the store to the representatives and supervisors with the support line. It’s been months and my “escalation” has not been resolved. I am getting billed for phones and services I do not have and it is now in collections wh

Questions

 • Wireless Account

22

0

0

Plan cancellation/no online access

Hello, I moved out form the US and I would like to cancel my plan that is set for an autopay. MyAT&T doesn’t let me in because it says the password is incorrect. Even when I try to change it, I cannot because I wouldn’t get the text from US to my country. Please let me know how I could get into th e

Questions

 • More AT&T PREPAID Discussions

18

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Bill

Why was my bill 24.77 higher?

Questions

 • Wireless Billing

7

1

0

I have placed an order for an iPhone 11 and a single plan and two times now it has been canceled

I have placed an order for an iPhone 11 and a single plan and two times now it has been canceled - I’m getting highly upset with us the other day I stayed on a chat for over an hour with somebody plus the time I had to wait which was more than 30 minutes there has been no reason to this being cance

Questions

 • Data & Messaging Features, Internet Tethering

14

1

0

"Your plan did not renew on time" Why are they saying this?

Every month I get two text messages. The first message says: "Your plan charge was successful, you next plan charge will be on ___ date (of the next month)," This message comes at about 7am. The second message that I get is: "Your plan did not renew on time." I get this message on the same day at ar

Questions

 • Wireless Billing

20

1

0

My bill keeps going up,

January 2020. 121.53. February 2020 136.53. March 2020. 162.86. You guys rip people off every time there contract starts to expire.You should have better coustomer retention with your long term customers. I am very disappointed with how you handle your long term customers. Acct.#(Edited as per

Questions

 • U-verse TV Account

29

1

0

Data usage fees

In light of the current situation with individuals forced to work remotely, I would hope that ATT would set the precedent to provide unlimited data to all of its customers with no fee!!! even $10 is too much for many right now. Make unlimited free to all until the quarantines are lifted.

Questions

 • Wireless Billing

15

2

0

My Bill is Incorrect and I'm Tired of AT&T

My bill is incorrect. I never wanted unlimited. I was told last time I asked to lower my bill that the only thing that could be done is an upgrade to unlimited at no extra cost. I have the transcripts to prove it. I am only 1 person, age 25, and I'm having to work from home now. Before I was only us

Questions

 • AT&T Internet Plans

17

1

0

Being charged for the wrong services

I went into AT&T a few days ago to purchase two new phones and lines on my AT&T account. I also accepted billing responsibility for my phone number (Edited as per community guidelines) a few days before with an agent online. That agent put my phone on the wrong service plan and the agent at the stor

Questions

 • Wireless Billing

13

1

0

exposed to Corona and my phone is off

Wowwwwww. I’m flabbergasted. The Rep I just spoke with was condescending, showed no compassion to me being exposed to covid19 so then he transferred me to a manager, manager said no matter the condition I’m in they can’t turn the phone back on due to payment history. I find this utterly blasphemic

Questions

 • Wireless Account

52

2

0

Payment denied please contact Bank.

I have been trying to set up my auto pay and every card I use gives me the contact bank message. My bank says I have no issue on my end.

Questions

 • Wireless Billing

16

1

0

Phone bill

Hi, when will my service come back on. I paid directly by debit card and it still has not been reinstated.

Questions

 • Wireless Billing

22

1

0

Billing

I have an ATT wireless bill due tomorrow. It includes improper charges I’d like to contest. I have been unable to speak to a rep - put on hold indefinitely and then cut off. How may I proceed so that my concerns are addressed?

Questions

 • Wireless Billing

7

1

0

Unknown Charge

I am a UK resident. I visited Orlando from February 22nd to 29th, but I didn’t use any AT & T service,and I didn’t use any mobile communication service in the United States. But I was charged $ 91.32 and $ 96.95 on February 29 and March 28 respectively. I haven’t provided any credit card information

Questions

 • Wireless Billing

7

1

0

Very annoyed

My service was turned off saying my payment didn’t go through even though the money was in my account. Online it’s wanting me to pay an extra $30 to have my service turned back on. I’ve tried contacting customer service for several days and I’m on hold for hours. I am not happy at all!

Questions

 • Wireless Billing

15

1

0

Canceled my contact months ago. You keep charging my account though!

I canceled my account with you several months ago, because I am no longer in the US. However, you keep charging my account and taking money!!I cannot log in to the account I used to have because i am in the UK now, and it is almost impossible to reach your customer service.

Questions

 • Account & Usage

10

1

0

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