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COVID FEE WAIVER
I did not get fee waiver for three months for my wireless bill as advertised by AT&T how to get it i am a physician thanks ap
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• Wireless Billing
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Applying Discount Profile ID to new account
Recently transferred my work phone to a personal phone via the LPN process. As an incentive to do this, my company offers a discount through AT&T and has provided me with the Discount Profile ID #(Edited to remove personal information). I have been trying to apply that discount code online but i
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• Wireless Billing
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To get phone records from May June July and August of 2004
Is this possible?
Questions
• Wireless Account
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Late fees...?
My bill is due on January 14th. I don't think I can make a payment this week but when I get paid next Tuesday, January 18th at 6:30PM central time I can pay the full bill. I was wondering how much the late fees would be and if my service would be suspended until then, because I don't have WiFi or a
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• Wireless Billing
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Terminate the phone plan and get the refund
Hi. I have a phone plan that started on March 12. However, I had to go back to my home country on March 14 without having chance to terminate the phone plan due to coronavirus outbreak. I contacted At&t to terminate my phone plan abroad here in South Korea, but it didn’t work. And now I found out th
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• Wireless Billing
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Payment arrangement modification
i was promised a modification on a payment arrangements now they are saying they cant do it
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• Wireless Billing
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Wifi texting and calling
Will calls and text made over wifi with cellular service off show up on my bill or call/text log?
Questions
• Wireless Account
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Charges for receiving international call??
Please help! I am in the U.S. and accidentally received an incoming call from Costa Rica. Will I incur extra charges to my cell phone bill??
Questions
• Wireless Billing
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How do I pay the monthly balance for my installment plan online?
How do I pay for the monthly balance for my installment plan online? All I’ve seen is ways to review my current balance and the option to pay the remaining balance which I do not have.
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• Wireless Billing
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Changing payment due date
Is there a way to change the due date on my pre pay?
Questions
• More AT&T PREPAID Discussions
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No instruction for sending back iPhone 12 Pro Max Trade-In
I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account.
Questions
• Wireless Account
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What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium
These are on my bill and an extra $40 for both of these services
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• Wireless Billing
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I was given misleading information in a BJS store.
I was in a local BJS store on November 6, 2020. I was approached by a representative from Smart Circle Retail. They asked me who was my current carrier and how much was I paying. So I said about 351.00 and still paying on 4 phones. The person said if you switch to AT&T you can save money. And I
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• Wireless Billing
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Using Prepaid Account Balance as Payment
I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d
Questions
• Account & Usage
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Data Cap Overage
I have seen articles that say the data cap overage fee waive ended on June 30th. Our billing period ends July 13th and we are close to hitting our limit (970/1024GB) since we did not know when the fee waive was going to end. Does anyone know if we will be charged for going over this month, or does t
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• AT&T Internet Features
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Responsibility for cable reconnection charge?
The utility locator services came out and marked the yard repeatedly before I had a French drain installed by a landscaping company. Still my internet cable was cut. The landscapers pointed out that where the paint in the yard was, was not near where the cable was cut. Called AT&T customer servic
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• AT&T Internet Equipment
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Closed
How do I get an app I didn't subscribe to off my account?
So i got a text message saying i subscribed to an app. An 89.99 $ app. No way can i afford that i don't even know how it got subscribed. So im trying to cancel it and it keeps saying error, so how do i get this thing off my phone and not be accounted for something i didn't subscribed to? Thank you f
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• Wireless Billing
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Credit Reference Letter
O- I started an online chat today because of a failed understanding when I called customer service the first time. I’m in the the process of buying a house and my mortgage company needs a reference letter for my payment history. During the online chat, I waited at least 30 minutes until I got connec
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• AT&T Internet Account
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Why have I been charged a dispatch fee?
Hi. I noticed a charge of $99 for dispatch fee. What is that for?
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• AT&T Fiber Installation
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Will AutoPay charge my new card or both my new and previous card on file?
I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.
Questions
• Wireless Billing