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Service Restore Time After Payment

How long does it take to get my service restored after I pay online?

Questions

12K

3

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Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

Questions

214

1

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I want unauthorized charges refunded

I have hhad an unauthorized charge for many months of 59 and some change on my card. I have called several times only to be passed from person to person then, eventually, have the line disconnected. For some reason the charges stopped for a couple of months but now they are back. I would like my hun

Questions

139

1

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Plan change and refund

Currently I have $60/month prepaid plan. I had recharged 1 week back. If now I want to join a family plan  can I do it before my current plan is over. And if it is possible, whether I will get refund as out of 30days 23 days will be left.

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2.1K

7

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€25 minute plan

Hi! I will be traveling outside of US for about 10 months, and I’m planning on putting $100 to keep my number active using the €25 minute plan. When I eventually switch back to a monthly prepaid plan before the 365 days expire (using $35/month as an example), would at&t deduct $35 from my $100 a

Questions

125

2

0

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Tv keeps freezing

I am having a problem with my uverse my tv keeps freezing and I have tried everything

Questions

496

2

0

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Cancelling cell contract from the UK

I'm trying to cancel my cell contract from the UK. How can I do this? The AT&T telephone service won't allow calls from the UK, so I can't really speak to anyone that could help me with this. Right now I'm getting billed for a service that I am not using, and will not use again. Any help would be mu

Questions

66

1

0

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Closed

Old bills

I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time

Questions

150

12

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Is it possible to advance my prepaid plan that could be used in other country?

Hi! Due to the pandemic, I moved back to my home country. But the downside of it is I can not receive any phone call or message from the U.S. Is it possible to advance my prepaid plan that could be used in another country?  Or I can remain my phone number and purchase another program tha

Questions

218

3

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Double charged on switching plans

I enrolled in a prepaid $65 monthly plan as a new customer on 3/13 with a $15 auto-pay discount. I was charged $50 (pre-tax). On 4/12 (a day before plan expired), I switched to a $30 monthly plan. All I did was visit my prepaid account, selected the new plan from the list and confirmed. My bank ac

Questions

312

2

0

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Can AT&T help me through this COVID-19 pandemic?

Due to this pandemic I have been out of work sense March 20. Yes, I have been maintaining my account with you by borrowing from here and there. But I have came to my last resort, which is seeing do ATT&T something to help me. I have been customer for many years with you all.

Questions

135

2

0

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prepaid payment account

I loaded money onto my prepaid account but when i try to pay it says payment issues and when i call the number provided it says it can’t find the number now i’m stuck with my 60 on the account not being able to access it either way

Questions

201

1

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Swapping sim cards on unlimited plan and losing credit

Good morning, Recently, I have been upgrading all of my family members' phones on our newly upgraded unlimited plan. Pretty much all of us were using promotions from at&t.   Such as the trade-in for free promotion for the galaxy s20 FE and some other promotions for reduced pricing. &

Questions

751

2

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Activation

How long can I wait to activate a phone once it comes in the mail? And do I have to pay the first months bill at the time of activation?

Questions

798

1

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Person who doesn’t live here uses our address

I do not have any at+t services but someone used our address for their account and we keep getting their statements. How can I contact customer service without having an at+t account

Questions

116

1

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AT&T 3G Phaseout Replacement Phone

AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network.  Are the phones actually free?   If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?

Questions

2K

6

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past due bill

I have been trying for three days to get help in making arrangements to pay this bill and I am getting no help except passed off from one dept to another. They all tell me I can go online or use my mobile app to make an arrangement. I cannot do that online or through my mobile app as that option has

Questions

81

2

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Cross Upgrade with Next Up Lines

I have 4 lines with AT&T and am receiving bogo credits on two of them. I needed AT&T to transfer the bogo credits to the other two lines because the ones with the promotion also have next up on them so when I upgrade I will lose my credits. They told me they can't and I can do a cross-upgrad

Questions

937

3

0

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Discount for autopay and paperless billing

Is there a $30.00 monthly discount for having both autopay and paperless billing? The local AT&T representative told my husband and me if we add autopay with our current paperless billing is a monthly $30.00 discount.  My husband just purchased IPhone 13 Pro and upgraded the service to Unl

Questions

5.5K

3

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EXport PDF file

i have iPhone X and IPad 8th: How can I export and save my PDF monthly statements?

Questions

529

8

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