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Billing start date

I am transferring my service from t mobile to att and I upgraded phones. I was told I have 30 days to activate the phones and sims, so does that mean that the billing cycle won't start until I activate the phones? I'm trying to wait until my billing cycle with TMobile is almost done

Questions

48

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0

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Trying to sign in from out of country

I need to cancel my internet and pay rest of my bill since I am out of country, but somehow it keeps redirecting every single time I try to sign in how can I log in from out of country?

Questions

87

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My phone bill

Hello, I would like to talk to someone about getting my payments reduced. I am being charged to much for 2 phone lines.

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122

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Can I get Call Protect, without losing my grandfathered in cheap plan?

We have a grandfathered in plan rate, that does not include unlimited data (because we don't need it). Would joining up for call protect change my plan & it's rate?  I was told that if I ever change my plan again out of this grandfathered in rate, I will never be able to go back again.

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20

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Phone suspended; paid past due; payment not showing & phones still spnd

Hello. So my phones got suspended yesterday due to past due balance. I just paid my past due balance about a hour ago. For one it’s not even reflecting in my balance, the balance is still the same with the same past due amount. Second, my phones are still off. Obviously, considering the payment isn’

Questions

217

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Why wasn't my account deactivated?

Hello, I’m form the UK and when I went to the US for a year I got a prepaid monthly plan from AT&T where I would manually pay every month when my balance wasn’t zero. However since I went home I stopped paying for my sim and broke it and threw it away, yet I have been home for 4 months now witho

Questions

614

13

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Accepting to take over billing responsibility - advantages / disadvantages?

Hello Community, We are moving to our new house soon and the previous owner has initiated a "Billing Responsibility Transfer" for the existing ATT Fiber Internet.  As a new ATT customer, there are some nice benefits available such as a 100$ credit, 20$ off / month for the first year, f

Questions

502

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Minimum Tenure for International Roaming

I have used AT&T prepaid service for several years. About to convert to AT&T postpaid (and keep the same phone number) so that I can add international roaming service when traveling to Asia. Will I be able to activate International Roaming service right after I convert my service to Post

Questions

617

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Old bills

I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time

Questions

136

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AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

Questions

224

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Transfer of Billing Responsibility

So I am moving off my my dad’s plan because he is switching carriers, but I want to keep my phone/line with AT&T. He went through the process on the app transferring it to me, which I received the email and followed the link to accept the transfer. I am a secondary account owner on my dad’s acco

Questions

1K

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Prepaid Billing When Adding Another User

I opened a multiuser account with 3 total users at the beginning of October. I want to add a new user today (10/18).  The new user has not paid anything yet, just simply gotten an account set up.  My questions are: 1) Will my billing start all over and I have to pay for all 4 lines tod

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91

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Too expensive

Att is charging too much for cell phone n monthly bill on my Samsung Ultra Note 20. Cost more than my car insurance. Unlimited plan 1 cell costing 177.00 wayyy tooo much!

Questions

1.5K

7

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Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

Questions

115

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Best time to end service

Does AT&T credits the partial month in case the customer discontinues service at the beggining of the period ?

Questions

2.2K

1

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Closed

Seeking For A Email Address For Customer Service

I chose a $300 annual payment plan and realized it does not have a nation-wide call service. Therefore, I switched to a regular monthly payment plan. I admit it is my fault for not looking into it carefully, but I am not intended to do so. I regard the nationwide call as a default option, and the an

Questions

468

11

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When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

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202

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Things to Know when Combining your Bill

  Combining your bill provides you with one bill from AT&T, which can include U-verse, Wireless, and DIRECTV Manage all your service in one account. All your services are on one bill. One overall easy payment to make when your bills are combined. Only one due date

Questions

22.8K

15

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Plan change and refund

Currently I have $60/month prepaid plan. I had recharged 1 week back. If now I want to join a family plan  can I do it before my current plan is over. And if it is possible, whether I will get refund as out of 30days 23 days will be left.

Questions

2.1K

7

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Incoming international call from Australian wireless number

Hello! If I’m in the U.S and I have an unlimited talk and text plan and I receive a call from an Australian wireless number (over WiFi) , will I get charged for the incoming call?Thanks!

Questions

250

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