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CRIM Surcharge

Hi!What is the CRIM Surcharge?Thanks!

Questions

716

1

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Minimum Tenure for International Roaming

I have used AT&T prepaid service for several years. About to convert to AT&T postpaid (and keep the same phone number) so that I can add international roaming service when traveling to Asia. Will I be able to activate International Roaming service right after I convert my service to Post

Questions

606

4

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Trying to Transfer Responsibility

Have been sent the links to transfer responsibility, but when told to enter new social, no where to enter it.

Questions

100

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Using ATT billing for money apps

Are there any money apps where I can use my ATT account billing to pay online?

Questions

42

2

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Third line for prepaid cheaper?

If I add my son's line to my prepaid account-I have two lines linked, will it be cheaper for all of us? I love that we each still have our own accounts but they're linked. Can he pay separately?  or does one person have to pay for all three of us?Thanks, heather

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52

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Isn't there any other way to get refund without the wireless number?

Hi I bought the prepaid sim card at Berkeley at&t house. I thought it is prepaid sim card which is already charged and if I used all of my data that I paid, it's just done like any other prepaid SIM card. I used it during summer time 2019 for about 2 or 3 weeks and came back to Korea at AUG,16,2019.

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82

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past due bill

I have been trying for three days to get help in making arrangements to pay this bill and I am getting no help except passed off from one dept to another. They all tell me I can go online or use my mobile app to make an arrangement. I cannot do that online or through my mobile app as that option has

Questions

78

2

0

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Transfer of Billing Responsibility

So I am moving off my my dad’s plan because he is switching carriers, but I want to keep my phone/line with AT&T. He went through the process on the app transferring it to me, which I received the email and followed the link to accept the transfer. I am a secondary account owner on my dad’s acco

Questions

1K

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Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

Questions

112

5

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I have fraudulent charges for AT&T PREPAID

I do not have at and t service but my account was charged 50 for at and t prepaid which I have us cwllular

Questions

163

2

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havent received porting benifits

i have ported from mint mobile but havent received any porting benifits from att I heard att offers some amount for porting, hence ported but havent got any. I have joined in nov and activated my deivce and service in the end of nov. When can I exp

Questions

43

1

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Can AT&T help me through this COVID-19 pandemic?

Due to this pandemic I have been out of work sense March 20. Yes, I have been maintaining my account with you by borrowing from here and there. But I have came to my last resort, which is seeing do ATT&T something to help me. I have been customer for many years with you all.

Questions

134

2

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Covid 19 extention

my phone was turned off. And I need an extention because I can't work because I was laid off from the gym I was working at.

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74

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When will my promo credit be on my bill?

This billing in a day or 2 will be my third bill since i upgraded my phone. I got a promo code for $1,000 that i haven't received yet.. Why is it taking so long ???

Questions

166

2

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Dec 2017 BOGO offer

Added a line during DEc 2017 and enrolled for the BOGO offer. Got an Iphone 8. Unfortunately my friend has to leave to India and I continued to pay for the last two years. Since the contract was over I spoke with the customer care and then disconnected the third line as I was not using. AT&T was cre

Questions

83

4

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AT&T 3G Phaseout Replacement Phone

AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network.  Are the phones actually free?   If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?

Questions

2K

6

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Billed after cancellation

I cancelled my service on 2/8 My cycle resets on the 8th.Why did I have to pay for a month of service that I am not getting?

Questions

431

4

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Prepaid plans

I am trying to upgrade my phone service plan online and I need help. Can anyone please help me???

Questions

53

2

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In Army deploying soon

Deploying soon, what is needed for ATT to payoff remaining installments on my phone?

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24

2

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how to get a refund on a prepaid auto payment

my card was charged for one of my phone bills for a phone i can no longer use and i didnt realize the payment was set up. it was my last $60 so i really need the money back

Questions

148

2

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